Please Note: The information included within these pages is for for use by FCA authorised intermediaries only. If you are a customer please visit our customer web pages.

Rate Switch

Important Information: We are currently only accepting applications from intermediaries located within our branch operating area unless already registered. Click here for more information.

Switching to a new product is quick and easy

Is your existing Cumberland customer at the end of their deal and looking to change to a new one? We've outlined the three simple steps for switching.

Before you request a rate switch, please note we only accept introduced product transfer applications 3 months before a customer’s existing deal is due to end.

The Society’s residential mortgage product transfer rates can be viewed here.

Products may be withdrawn and can only be guaranteed once the customer has paid a mortgages application fee (if applicable) and has returned a signed copy of the mortgage offer.

If you require further information or guidance on this application, or if the customer wishes to discuss a further advance or transfer of equity, please get in touch with us on 01228 403 312, or email

  1. Notify the customer

    We'll write to the customer 3 months before their existing deal is due to end and advise them to contact their original mortgage advisor. 

    If your firm did not originally introduce the client to the Society, please ask your customer to complete the authorisation on the product transfer application.

  2. Complete product transfer application form

    Complete the product transfer application form and email this to our retention team to action.

    Download product transfer form
  3. Complete registration form (if not already registered with us)

    To introduce a rate switch you must be registered with us. If you aren’t currently registered with us, please send us the completed intermediary registration form along with the product transfer application form.

    Complete forms
  4. Mortgage offer

    We’ll send the mortgage offer to you and your customer for them to sign. Once we’ve received the signed copy, we’ll action the rate switch and let you both know when the rate switch is complete.

Benefits for you and your customer

Switching to a new rate with The Cumberland comes with a range of benefits to you and your customer, including:

• No valuation needed unless customer requests a further inspection

• No legal fees

• No credit checks

• No supporting documentation

• Procuration fee 0.20%

Frequently Asked Questions