The first thing to do is to check whether your Cumberland Home Insurance is provided by Aviva or RSA. If you’re not sure, you can find this information on your policy schedule.
If you need to make a claim, call Aviva’s 24 hour claims line on 0800 092 3784. They are open 24 hours, 365 days a year.
There’s no need to fill out a claim form or arrange estimates, Aviva will take care of all the arrangements and, provided the incident is covered, settle the bill (apart from the excess) directly with the supplier.
If you would like free legal advice, or to make a legal claim, call Aviva on 0800 051 1701.
To speak to Aviva about an existing claim, call them on 0800 092 3784 between the hours of 9am and 5pm Monday to Friday.
In all cases, please quote your policy number.
Call our friendly team and quote your policy number to make your claim. They’ll guide you through the process, making sure it’s quick and easy for you.
You can reach the claims team on 0330 102 4204.
Available 8am-6pm, Monday-Friday and 9am-1pm on Saturdays.
If you have Home Emergency cover and require assistance, you can call the team 24hrs/7 days, 365 days of the year.
The Home Emergency number is 0345 072 7149.
Here’s what to expect when you’re making a home insurance claim with RSA:
You’ll receive £500 of cover which usually helps with:
As an intermediary, we act on behalf of RSA in arranging your insurance. Your insurance will be underwritten and administered by RSA (Royal and Sun Alliance Ltd (No 93792). Registered in England and Wales at St. Mark’s Court, Chart Way, Horsham, West Sussex, RH12 1XL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. We do not ask you to pay a fee but we receive a commission from RSA which is a percentage of the total annual premium paid by you each year.