Mortgage payment holidays - following the announcement by the FCA that payment holidays will be extended, we are currently reviewing the guidance and will provide further information on our coronavirus support page shortly.

Help us make 100 thank yous
We're embarking on a campaign to find 100 people across our region who symbolise the extraordinary response we have seen to the Covid-19 crisis.
Find out more
Message from Des Moore, Chief Executive
As we move past what we hope is the peak phase of COVID-19, and we get used to a very different way of living, we remain committed to serving our customers, communities and colleagues.
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Coronavirus (COVID-19) important information
Help and support for customers affected by Coronavirus (COVID-19).
Latest information
How to get in touch with us
The best way for you to contact us at the moment is through our webchat facility, where you can chat online to our Customer Care team. We are currently receiving a high volume of calls and you may have to wait longer than usual to speak to us on the phone.

Help & Support

Branch opening times
We have temporarily changed the opening hours of our branches in order to continue to support and serve our customers, whilst maintaining the safety of our colleagues.
Full details
Mortgage payment holidays
We are committed to helping our customers who are experiencing difficulties as a result of the coronavirus.
Find out more
Managing your account
You can use our online services to help you manage your everyday banking needs without having to leave your home.
Get started
Financial & mental wellbeing
One of our main priorities is to support our customers facing financial difficulties, providing guidance and support in a practical and proactive way.
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Fraud protection advice
Follow our fraud protection advice to help keep your money safe during these exceptional circumstances.
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Latest News

Photo: Zooming into the New Normal with Flock Events and PR
Zooming into the New Normal with Flock Events and PR

It can be argued that the events industry has been hit harder than almost any other by coronavirus. Large gatherings were among the first things to be prohibited by social distancing rules - although many had already fallen by the wayside as organisers and attendees weighed up the risks involved.

Photo: Adjusting to the New Normal at The Cumberland
Adjusting to the New Normal at The Cumberland

Many companies have been forced to make sweeping changes to their operations as a result of the drastic effects of the coronavirus.

Photo: Help us make 100 thank yous
Help us make 100 thank yous

The Cumberland is embarking on a campaign to find 100 people across our region who symbolise the extraordinary response we have seen to the Covid-19 crisis.

View all our news
FSCS Logo (Small) FSCS Logo (Large)

Your eligible deposits with Cumberland Building Society are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit protection scheme. Any deposits you hold above the limit are unlikely to be covered.

Please click here for further information or visit www.fscs.org.uk.

Your mortgage is secured on your home. Think carefully before securing other debts against your home. Your home may be repossessed if you do not keep up repayments on your mortgage.