Coronavirus (COVID-19) help and support

Please view our dedicated coronavirus help and support section for the latest information and advice.
Latest information

Looking for a mortgage?

We are now accepting mortgage applications for residential purchase and remortgages to up to 90% loan to value (LTV) in our operating area and up to 85% elsewhere (75% in London & SE England)

Buying your first home?
We’ve got great deals including 10% deposit mortgages
Thinking of moving house?
Expert advice and mortgages for new and existing customers
Looking to remortgage?
It's quick and easy to remortgage with The Cumberland

Coronavirus Help & Support

Banking safely
Find out how we can help you with everyday banking tasks such as paying in cheques, cancelling direct debits and other transaction queries.
Mortgage payment holidays
Help is still available if you are experiencing problems with mortgage payments as a result of coronavirus or any other financial difficulties.
Support for business customers
Our dedicated commercial team are working with our customers throughout this crisis to provide whatever support we can.
Financial & mental wellbeing
One of our main priorities is to support our customers facing financial difficulties, providing guidance and support in a practical and proactive way.
Fraud protection advice
Follow our fraud protection advice to help keep your money safe and find out what scams to look out for at this time of year.

Latest News

Photo: The Cumberland gets platinum rating for service
The Cumberland gets platinum rating for service

The Cumberland has achieved a much sought-after Platinum Trusted Service Award from leading customer reviews platform Feefo.

Photo: What are your main hopes for 2021?
What are your main hopes for 2021?

Our special panel of experts look at how things will hopefully improve in the upcoming year

Photo: Get help with your retirement plans thanks to Age UK Lancashire
Get help with your retirement plans thanks to Age UK Lancashire

A series of free workshops to help people plan for their retirement has been launched by Age UK Lancashire.

View all our news
FSCS Logo (Small) FSCS Logo (Large)

Your eligible deposits with Cumberland Building Society are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit protection scheme. Any deposits you hold above the limit are unlikely to be covered.

Please click here for further information or visit

Your mortgage is secured on your home. Think carefully before securing other debts against your home. Your home may be repossessed if you do not keep up repayments on your mortgage.