Mortgage payment holidays - If you're coming to the end of your mortgage payment holiday, we will write to you in due course to explain the next steps. In the meantime, please read our Q&A to find out more about what happens when your payment holiday ends.

Help us make 100 thank yous
We're embarking on a campaign to find 100 people across our region who symbolise the extraordinary response we have seen to the Covid-19 crisis.
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Coronavirus (COVID-19) important information
Help and support for customers affected by Coronavirus (COVID-19).
Latest information
How to get in touch with us
The best way for you to contact us at the moment is through our webchat facility, where you can chat online to our Customer Care team. We are currently receiving a high volume of calls and you may have to wait longer than usual to speak to us on the phone.

Help & Support

Branch opening times
We have temporarily changed the opening hours of our branches in order to continue to support and serve our customers, whilst maintaining the safety of our colleagues.
Full details
Mortgage payment holidays
We are committed to helping our customers who are experiencing difficulties as a result of the coronavirus.
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Managing your account
You can use our online services to help you manage your everyday banking needs without having to leave your home.
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Financial & mental wellbeing
One of our main priorities is to support our customers facing financial difficulties, providing guidance and support in a practical and proactive way.
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Fraud protection advice
Follow our fraud protection advice to help keep your money safe during these exceptional circumstances.
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Latest News

Photo: The Cumberland wins major national accolade for second year in a row
The Cumberland wins major national accolade for second year in a row

The Cumberland is celebrating after prestigious independent ratings agency Moneyfacts named it the Regional Lending Provider of the Year - for the second successive year.

Photo: Zooming into the New Normal with Flock Events and PR
Zooming into the New Normal with Flock Events and PR

It can be argued that the events industry has been hit harder than almost any other by coronavirus. Large gatherings were among the first things to be prohibited by social distancing rules - although many had already fallen by the wayside as organisers and attendees weighed up the risks involved.

Photo: Adjusting to the New Normal at The Cumberland
Adjusting to the New Normal at The Cumberland

Many companies have been forced to make sweeping changes to their operations as a result of the drastic effects of the coronavirus.

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Your eligible deposits with Cumberland Building Society are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit protection scheme. Any deposits you hold above the limit are unlikely to be covered.

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Your mortgage is secured on your home. Think carefully before securing other debts against your home. Your home may be repossessed if you do not keep up repayments on your mortgage.