Help & Support

Trouble logging on to Internet Banking

Forgotten User Name

You can find your original User Name (also referred to as your Customer Number) in the welcome email or letter which was sent to you when you opened your current account or registered for Internet Banking.

Initially, we provide you with and 6-7 digit username but this is something you have the option to change when you log in. If you have since changed it, please call our Customer Care team on 01228 403 141.

Forgotten Access Code

Your Access Code is a case sensitive password you set up when you first log onto Internet Banking. If you have forgotten your Access Code, please call our Customer Care team on 01228 403 141.

Access Suspended

If your access to Internet Banking has been suspended, please call our Customer Care team on 01228 403 141.

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