Help & Support

What do I do if I've forgotten my Passcode?

Forgotten Passcode

You can reset your Passcode for the Mobile Banking app from the logon screen. Simply select 'Forgotten your Passcode' and follow the instructions.

You'll need to know your Access Code which you use for Internet Banking and to setup the app. If you can't remember this, please call our Customer Care team on 01228 403 141 and they can help you.

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