Use your debit card for free... worldwide

Wherever you go on holiday, we won't charge you for using your Cumberland Plus debit card.

Using your card abroad

To use your Visa debit card abroad you must tell us your travel dates and destination(s).
With our Mobile Banking app it's quick and easy to register your details
Download the app
You can also log on to Internet Banking to confirm your travel plans with us
Log on to Internet Banking
Phone or in branch
Call us or pop into your nearest branch and we will be happy to help you
Contact us

Conversion rates

How the conversion rate works
When you use your Visa debit card to carry out a transaction in a currency other than sterling, unless you are offered and accept a currency conversion rate at the time, transactions will be converted into sterling at the exchange rate on the date they are received by Visa in the UK

Please note that conversion rates are only indicative because such transactions are processed and converted when the retailer sends them to Visa. This is not always on the same day as the transaction itself.

Visa Conversion Rates


Current Account Switch Guarantee


The Current Account Switch Service allows you to switch your current account from one bank or building society to another in a simple, reliable and stress-free way. It will only take seven working days.

As your new current-account provider we offer the following guarantee:

  • The service is free to use and you can choose and agree your switch date with us.
  • We will take care of moving all your payments going out (for example, your Direct Debits and standing orders) and those coming in (for example, your salary).
  • If you have money in your old account, we will transfer it to your new account on your switch date.
  • We will arrange for payments accidentally made to your old account to be automatically redirected to your new account. We will also contact the sender and give them your new account details.
  • If there are any issues in making the switch, we will contact you before your switch date.
  • If your new bank or building society agrees, bank accounts that include an overdraft can switch using the Current Account Switch Service. And if you’d like to have an overdraft with your new bank account, speak to your new bank or building society before starting your switch. Your new bank or building society will be able to advise if you’re eligible for an overdraft, dependent on their lending criteria and your credit status.
  • Crystal_Mark_Small.pngIf anything goes wrong with the switch, as soon as we are told, we will refund any interest (paid or lost) and charges made on either your old or new current accounts as a result of this failure.