Customer Support
We appreciate that your circumstances may change and you may experience temporary financial difficulties. If this is the case, please call us on 01228 403283.
It is important if you find yourself in financial difficulties you let us know as soon as possible. We will be sympathetic and positive and we will do all we can to help you overcome your difficulties.
The sooner we discuss your problems, the easier it will be to find a solution. The more you tell us about your full financial circumstances, the more we may be able to help.
How to avoid incurring charges
Charges may be applied to your account when we are asked to pay an item from your account by Direct Debit, Standing Order, Debit Card or Cheque and when there are insufficient cleared funds in your account to cover the amount of the item. The following tips are provided to help you avoid incurring these types of charges:
Dealing with debt
Practical steps you can take to help resolve your debt problems
Difficulties repaying your mortgage
Contact us as soon as possible and we will discuss the situation with you, give you reasonable time to pay back the debt and only start proceedings to repossess your home if we cannot solve the problem with you. We might be able to arrange a payment plan with you, change the way you make your payments and/or allow you to pay back the mortgage over a longer period of time.
In some cases you may be able to get help with your mortgage payments from the Benefits Agency. You are however strongly recommended to take out Mortgage Payment Protection, to cover your mortgage payments against sickness, accident and unemployment
If you are in financial difficulty you can also get help and advice from debt counselling organisations. With your consent we will liaise, wherever possible, with debt counselling organisations.
How we can help
Contact us as soon as possible and we will review your situation with you. We will provide you with information about how you can avoid charges being applied to your accounts and sources of free, independent money advice. You will get clear information about the amount you owe and we will develop a plan with you for clearing your debts in a way you can afford. We will also tell you beforehand about any action we may need to take, for example, going to court, and what extra charges you may have to pay if we do so. We can help you keep up to date with day to day payments and your account balance in a number of ways:
Have concerns about your finances?
MORE HELP IS AVAILABLE
You may want to talk to your family, friends or support agencies who may be able to help. Many people find it helpful to get advice from a specialist debt counsellor (usually called a money adviser). You can get free, independent money advice from any of the following:
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