Help & Support

Current and Savings Accounts - Changing Your Mind

Cancelling your account

If after opening a savings or current account you find that you are not happy about your choice of current or savings account (except for a non ISA fixed rate account) you may cancel it within 14 days of:

  • The day the account is opened or your first deposit made; or
  • The day you receive your Cumberland Savings and Current Account Conditions leaflet

Whichever is the later.

We will then help you switch to another one of our accounts or we will give you all of your money back with any interest you have earned. The interest we pay to you in these circumstances may be calculated at the rate advised at the time for our Instant Savings account. If your account has been overdrawn you may be required to repay any debit interest owed before the account can be closed. We will however ignore any notice period and any extra charges.

If you do not exercise your right to cancel during this period, you will be bound by the account's terms and conditions.

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