Help & Support

What should I do if I lose my mobile device?

Lost or stolen mobile devices

If you lose your mobile device please contact us as soon as possible. You can chat online with our Customer Care team and they will be able to help you. Click the webchat button on the right of the page to get started.

If you are contacting us outside our normal opening hours, you can leave a message and we'll get back to you.

Your liability for any fraudulent transactions will cease at that point, unless you are deemed to have acted negligently in any way or breached our terms and conditions relating to the security of your mobile device.

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