ACHIEVE YOUR CAREER AMBITIONS WITH US

Our people are our greatest asset. Want to join us?

We are a forward thinking organisation committed to providing excellent customer service and putting its members first. One of the main ways we achieve such a high level of customer service is through the staff we employ. We have over 480 staff based in our head office and our branch network, which extends throughout Cumbria, Dumfriesshire, North Lancashire and Northumberland, and it is these people that help us to be the success that we are today.

  • Do you see yourself as our next valuable team member?
  • Would you like to grow with an organisation that values its staff and prides itself on the customer service that is offered?

If yes, then we would like to meet you.

If you’re an enthusiastic team player and have the commitment and desire to succeed, then see what exciting opportunities we may have in our current vacancies, or read on to discover the different roles we can offer.

CURRENT VACANCIES

  • Trainee Branch Manager @ Branch, West Cumbria
    Salary £18,892 - £26,592 per annum. Plus Performance Related Incentive Scheme.

    This position is an excellent fast track development opportunity that will allow successful applicants to take their first step on the managerial ladder. The ideal candidate will have experience in dealing with customers and in achieving targets and goals, although this does not need to be in a financial services role. They should also have the drive and enthusiasm to provide an exceptional level of customer service. Training will consist of ‘on the job’ experience, distance learning and support and guidance from a sponsor manager throughout the training period. Applicants must be willing to work towards gaining a Certificate in Mortgage Advice and Practice (CeMAP) qualification.

    You should possess the following:

    • The passion and energy to deliver exceptional customer service and achieve business targets
    • A real and genuine interest in working with the general public
    • A confident, friendly and approachable manner
    • Sound organisational, communication and IT skills
    • Ability to work to deadlines and be able to work using your own initiative

    Business and service targets are a key aspect of this role and the successful candidate must possess the ability and drive to achieve the targets set of them. Delivering success in the branch network means being able to deliver outstanding customer service and sales results through your team, so the ability to lead and work with individuals and develop them is critical for success.

    Closing date for completed applications is: 6 March 2017

    Interview date is: 22 March 2017

  • Sales Manager - Business Current Accounts @ Head Office, Carlisle
    Salary circa £33,000 per annum. Plus performance related incentive scheme and Society car.

    The Cumberland Building Society is Cumbria’s leading financial institution, with assets in excess of £2.1 billion, 34 branches and 150,000 members.

    The Cumberland provides a wide range of financial services including a full business current account service through its branch network in Cumbria, South West Scotland, Lancaster, Preston and Haltwhistle.

    We are now looking to appoint a Sales Manager - Business Current Accounts who will be based within Cumberland Business at our Head Office in Carlisle.

    To succeed you will have:
    • Experience of working with current accounts and familiarity with money transmission products
    • An understanding of small businesses
    • An ability to further develop the Society’s Business Current Account products and services

    We are looking for someone who:

    • Has proven sales ability
    • Is determined and motivated and can motivate others
    • Is well organised and has good time-management skills

    This is a role which is partly customer-facing requires the successful candidate to work with branch and business lending colleagues, to build the Society’s Business Current Account customer base. There is the expectation that they will be comfortable networking with the small business’ and the SME community together with their professional advisors. In addition the successful candidate will also need to provide input into the development of future products and the maintenance of service standards for existing customers.

    The closing date for receipt of applications is 27 February 2017 with interviews to be held in Carlisle, week commencing 6 March 2017.

  • Deputy Head of Internal Audit @ Head Office, Carlisle
    Salary up to £43,620 per annum (depending upon experience).

    Cumberland Building Society is Cumbria’s leading financial institution with assets in excess of £2.1bn. In recent years it has been one of the most profitable building societies in the country, providing a wide range of financial services through its 34 branches, which are located primarily in Cumbria and South West Scotland.

    Internal Audit provides assurance to the Board and Executive Management that all of the significant risks that might arise across the Society and its subsidiaries have been identified, and are being adequately controlled.

    We are looking for an outstanding individual to join us as an additional member of the management team.

    Reporting to the Head of Internal Audit, the successful candidate will be responsible for:

    • Deputising for the Head of Internal Audit;
    • Helping to ensure that the department functions in a professional manner, adhering to Chartered Institute of Internal Auditors standards and best practice;
    • Managing members of the audit team.

    You will be either MIIA or CCAB qualified with excellent people and communication skills. You may well have proven experience in auditing and risk management.

    Sound analytical skills together with excellent written and verbal communication skills are required, as the role will require the provision of accurate information and recommendations up to Board level.

    If you are passionate about customer service, would like the opportunity for career progression and feel that you have the relevant skills and qualities to join our team, then please telephone 01228 403117 for an application form. Please note all calls are recorded.

    Alternatively our application form is also available from our website: www.cumberland.co.uk

    Closing date for completed applications: 1 March 2017

  • Saturday Branch Assistant @ Branch, Ambleside
    Salary £7.68 per hour. Plus Performance Related Incentive Scheme.

    The main duties of a Branch Assistant will be to provide an outstanding level of customer service, offer an efficient cashiering service, generate sales leads and provide administration support.

    We recognise that the people in our team are our greatest asset, therefore, we offer excellent training and development and all staff have the opportunity to progress their career within a financial services environment, which can ultimately lead to managerial level.

    You should possess:
    • Effective communication skills
    • Confidence in working to deadlines and goals
    • A real interest in working with the general public
    • A confident, friendly and approachable manner

    The normal hours of work will be:

    Every Saturday 8.45am to 12.15pm

    The closing date for completed applications: 24 February 2017

    Interview Date: 2 March 2017

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HOW TO APPLY

Download our application form in your chosen format below and email it to personnel@cumberland.co.uk or post it to: Personnel & Training Department, Cumberland Building Society, Cumberland House, Cooper Way, Parkhouse, Carlisle CA3 0JF

Microsoft Word
Email to: personnel@cumberland.co.uk
Download Word Application
Or post to:

Personnel & Training Department
Cumberland Building Society
Cumberland House
Cooper Way
Parkhouse
Carlisle CA3 0JF
Adobe PDF
Email to: personnel@cumberland.co.uk
Download PDF Application
Or post to:

Personnel & Training Department
Cumberland Building Society
Cumberland House
Cooper Way
Parkhouse
Carlisle CA3 0JF

WHAT YOU CAN EXPECT

We value our staff and offer:

Fair recruitment
Excellent working conditions
A competitive salary
Training & development
Excellent career opportunities

BRANCH ROLES

With 34 branches across Cumbria, South West Scotland, Northumberland and North Lancashire, there are plenty of opportunities for a successful sales career within the financial services sector. We are looking for people who have the drive to exceed our customer’s expectations and enjoy working in a sales target driven environment. So if you’re the kind of person who’s always got time to talk, are passionate about customer service, sales and success and have a vibrant personality then we would like to hear from you.

Branch Assistants
This is a key role for us as our Branch Assistants are the first point of contact for our customers and generate business for us
This is a key role for us as our Branch Assistants are the first point of contact for our customers and we are looking for individuals who are enthusiastic about delivering excellent customer service and who enjoy exceeding customer expectations.

The main duties of a Branch Assistant is to offer an efficient cashiering service and provide administration support. As part of this role, we are looking for individuals who enjoy working as part of a team, but also have the ability to work using their own initiative, and are proactive in achieving their targets.
Mortgage Advisors
Our Qualified Mortgage Advisors are responsible for giving accurate and helpful advice to our customers
Buying a property can be a daunting experience, or needing help with a change in circumstance can often be perceived to be a hassle. That is why the role of our fully trained and Qualified Mortgage Advisor’s is to make the mortgage process as positive and straightforward for our customers as possible.

This role requires individuals who possess the skills and personality to deliver accurate and helpful advice to customers, focusing on identifying customer needs and showing them how they can benefit from our wide range of products and services.

We are looking for qualified mortgage who have the drive to succeed, and always striving to achieve their targets.
Assistant Branch Managers
This role will motivate the team in the branch
Our Assistant Branch Managers play a central role in branch life, they are often the first point of call for the branch team, and are key in overseeing the day to day running of the branch in the absence of the Branch Manager.

We are looking for individuals who excel at motivating and supporting their teams, and continuously working to exceed targets, improve standards and the quality of customer service we provide.

Our Assistant Branch Manager’s will also work with their mortgage advisors to support them, and give mortgage advice.
Branch Managers
This is a true leadership position, where you will be able to clearly demonstrate your ability as the driving force behind your sale’s team performance.
This is a true leadership position for individuals who are passionate about delivering, through attitude and actions an exceptional customer experience.

As a branch manager, you key role is to be the enthusiastic and encouraging driving force behind your team’s performance.

In this role, we are looking for individuals who have inspirational leadership skills and managerial experience, with a real passion for delivering excellent customer service, and the drive to exceed demanding sales targets and the ability to build relationships with customers and within the community.

Our branch managers will also work with their mortgage advisors to support them, and give mortgage advice.
Business Lending Managers
The main role of a Business Lending Manager is to identify new commercial lending opportunities for the Society
They do this by developing and maintaining relationships with customers, our branches and professionals involved with the wider property industry.

In addition to assessing all new business loan applications and providing guidance to branches when dealing with self employed personal customers and borrowers, a Business Lending Manager is required to keep abreast of changes affecting the financial sector, for example as a consequence of new or amended legislation.

HEAD OFFICE ROLES

The Head Office of the Cumberland Building Society, based in Carlisle, has over 180 staff and 18 departments. The staff provide both administration and specialist support to our Branch Network, Estate Agency and other departments within our Head Office. Whether you are looking to work in customer service, finance, information technology, personnel or marketing, we could have a job for you.

Administration Assistant
Administration Assistants operate within all of our 18 Head Office departments
They help service our branch and estate agency network to benefit customers, as well and helping other Head Office Departments to the benefit of our members.
Supervisors/Managers
Supervisors and Managers oversee the day to day running of the staff in their departments
They strive to meet the high levels of customer service we provide and are constantly looking to develop their staff to help them reach their full potential.
Controllers
Controllers have overall responsibility for the individual departments within Head Office
They report directly to an Executive and ensure their department is running efficiently and meeting all their objectives.

ESTATE AGENCY ROLES

Cumberland Estate Agents is a successful and progressive estate agency operating from 10 of the building society's branches. These roles demand excellent communication skills, experience of using the latest technologies and a hunger for selling.

Accompanied Viewers
This is a vital role in the process of selling houses
It is the Accompanied Viewers job to show potential buyers round properties we are looking to sell and ensuring the potential buyer’s questions are answered. Accompanied Viewers must have excellent communication skills and enjoy working with the general public.
Sales Negotiators
Sales Negotiators are the customer’s point of contact
It is vital they keep customers updated and see sales through to the end. You must be an excellent communicator and enjoy working with the general public. This is a sales role and will involve demanding sales targets and providing an excellent customer service.
Valuers
Our Valuers are responsible for carrying out market appraisals and securing properties for our offices to sell
This role involves a lot of organisation and time management, as well as a sales ability.

DEVELOPMENT IN THE ROLE

Having great people means we'll provide great customer service. We strive to ensure our staff become the best they can be.

Committed to our people
We are committed to training staff members at all levels and provide both on the job training and centralised training courses.
We provide training to our staff to assist them in achieving their objectives, through structured training and development plans.

All of our staff members have the opportunity to work towards a qualification relevant to their role and this is fully supported and encouraged by us.
Training
Our staff are continually given the opportunity to develop new skills and further their financial services career with us
This was recently reflected in the Society winning a national award for its commitment to training and developing staff.

This structured training system, called Train Track, allows staff members to complete modules to take them from being a new starter to being a manager.

This gives staff the opportunity to reach their full potential. A key element is the training library that is constantly updated to help staff progress in their chosen career with us.

We have a dedicated staff trainer who runs all our internal training courses.
Qualifications
We like to encourage and support our staff to do exams to increase their knowledge and understanding
This gives them an opportunity to develop and progress. The exams are a recognised qualification throughout the Financial Services Industry and there are many levels you can study.

SUCCESS STORIES

Grant Seaton Image
Grant Seaton
Senior Business Lending Manager
Born in 1976, Grant began as a Trainee in our estate agents in Carlisle before transferring to our branch network. Following this Grant was an Investment Interviewer and then a Qualified Mortgage Advisor in our Fisher Street branch in Carlisle. Grant then progressed to Assistant Branch Manager at our English Street branch and the Manager for our Brampton and Kingstown Branches. He is currently a Senior Business Lending Manager for Cumberland Business, the commercial arm of the Society.
Lee Doswell Image
Lee Doswell
Business Lending Manager
Born in 1977, Lee began as a Trainee in our Marketing department before transferring to our branch network. Lee has been an Investment Interviewer, Qualified Mortgage Advisor and also an Assistant Branch Manager before progressing to Office Manager at our Kendal Branch and then progressing on to Branch Manager at our Barrow and Ulverston and Penrith and Appleby Branches. He is currently a Business Lending Manager for Cumberland Business, the commercial arm of the Society.