Careers at The Cumberland
Our people are our greatest asset. Want to join us? Find out about our current vacancies below.

The Cumberland is a forward thinking organisation committed to providing excellent customer service and putting its members first.

One of the main ways we achieve such a high level of customer service is through the staff we employ.

We have over 480 staff based in our head office and our branch network, which extends throughout Cumbria, Dumfriesshire, North Lancashire and Northumberland, and it is these people that help us to be the success that we are today.

  • Do you see yourself as our next valuable team member?
  • Would you like to grow with an organisation that values its staff and prides itself on the customer service that is offered?

If yes, then we would like to meet you.

If you’re an enthusiastic team player and have the commitment and desire to succeed, then see what exciting opportunities we may have in our current vacancies, or read on to discover the different roles we can offer.

Current vacancies

  • Financial Planning Assistant - Carlisle

    Salary £10.66 per hour
    Maternity Cover - Fixed Term for 12 Months

    An excellent opportunity has arisen for a Financial Planning Assistant who will work closely with our Independent Financial Adviser (IFA) and Paraplanner based in our Fisher Street Branch in Carlisle.


    About the role:
    • Providing error free administration support for the IFA.
    • An element of customer contact.
    • Liaising with Life and Investment Companies.
    • Carrying out full product research.
    • Obtaining illustrations and client documentation.
    • Drafting Suitability Reports for customers.
    • Maintain a detailed record of new and ongoing enquiries and maintain an up to date schedule of ongoing and completed cases.
    • To ensure new and existing business is administered in accordance with the procedures specified in procedure manuals.
    About you:
    • A strong attention to detail, be methodical and precise with your work.
    • Effective communication and organisational skills.
    • The ability to work to deadlines and able to carry out tasks and projects, both as part of a small team and on their own initiative.
    • Proficiency in the use of Microsoft Office software, especially Word & Excel.

    Why apply?

    • Competitive salary and benefits.
    • Company pension scheme.
    • One paid community day per year.
    • Collaborative, supportive organisation committed to developing full potential.
    • Excellent opportunity for career progression based on delivery, output and alignment to CBS values.
    • Access to Mental Health First Aiders and an extension Employee Assistance Programme.

    This role will involve working two days Monday – Friday.

    The closing date for completed applications is 30 April 2019

  • Internal Communications Partner - Carlisle

    Competitive salary

    We have an exciting opportunity for an experienced Internal Communications professional to join the Cumberland Building Society to provide support across all aspects of employee engagement.

    
    

    Working within the People and Culture Team with a close delivery relationship with the Senior Leadership Team your work will shape how we engage with our teams, ensuring our people are up to date with the information they need to carry out their roles, engaging and motivating them to perform to their very best whilst embodying our company values.

    You will plan and deliver internal communications for both day-to-day as well as more strategic projects.

    The ideal candidate will have recent and proven experience of establishing and managing internal communications particularly as it relates to embracing employee culture.

    A strong influencer you will be able to operate in both a day to day operational role as well as supporting more complex high profile projects.

    About the role:

    • Work closely with the Chief People Officer and the senior team on the internal communication strategy for the business.
    • Develop and deliver a programme of communications that with enhance our employee experience.
    • Champion our culture, creating engaging communications that bring our values to life.
    • Manage all internal communications channels, measuring the success of the existing communications channels and improve or introduce new ones where appropriate.
    • Apply expertise and knowledge to maximise the potential of the communications which are delivered from the senior team

    About you:

    • Have experience of delivering internal communications.
    • Possess strong written and presentation skills and the ability to adapt style to different audiences and channels.
    • Be able to work independently, using your own initiative to generate ideas and implement a high quality programme of internal communications.
    • Have the organisation skills and attention to detail to manage multiple initiatives simultaneously and the discipline to deliver them within tight deadlines.
    • Experience of successful delivery of internal communication initiatives that have added-value to the business and improved employee engagement levels.
    • Be team-oriented, flexible and enthusiastic with a committed, can-do approach.
    • Good knowledge and experience of developing, leveraging and managing content within intranet and internal/employee platforms.

    Why apply?

    This role is based in our Head Office, Carlisle, giving you easy access to major rail and road networks with easy links to Newcastle, Manchester, London and Scotland.

    You’ll also be just a short drive from the beautiful Lake District National Park and all it has to offer.

    As well as this, we provide:

    • Competitive salary and benefits
    • On site canteen facilities
    • Free on site parking
    • Company pension scheme
    • A paid community day per year
    • Collaborative, supportive organisation committed to developing full potential
    • Excellent opportunity for progression based on delivery, output and alignment to our values
    • Access to Mental Health First Aiders and an extension Employee Assistance Programme

    The closing date for completed applications is 03 May 2019.

  • People Business Partner - Carlisle

    Competitive salary dependant on experience

    At The Cumberland our people are our greatest source of success. We’re creating a workplace where we are all proud to work and we’ve a fantastic opportunity for an established People Business Partner to join our innovative People and Culture team to support our transformative journey.

    We’re looking to meet like- minded passionate, innovative and commercially driven people professionals.

    The role and where you’ll fit:

    You’ll be (or will be working towards) CIPD level 5 qualified and ideally in a role where there is a true partnership approach to HR.

    You’ll understand what it takes to build a great employee experience and won‘t be afraid to ask “what if”. You will have a natural affinity to challenge and will be able to contribute across a whole spectrum of people related tasks.

    We’re looking for an established People Business Partner who has a natural collaborative style and a proven track record of successfully supporting leaders and people managers in delivering change.

    HR experience in a retail or customer experience industry would be an advantage.

    In return you will have the opportunity to work within a company that has an excellent reputation with customers and a supportive colleague environment.

    You’ll be joining us at an exciting time on our journey to help us shape new ways of working within the team to build an outstanding people experience and workplace culture.

    We’re an enthusiastic People and Culture team with wide ranging responsibilities, if you have the experience and skills we’d love you to apply.

    Why apply?

    • Competitive salary and benefits.
    • Company pension scheme.
    • One paid charity day per year.
    • Collaborative, supportive organisation committed to developing full potential.
    • Excellent opportunity for career progression based on delivery, output and alignment to CBS values.
    • Access to Mental Health First Aiders and an extension Employee Assistance Programme.
    • This position will be considered either working full time, part time, which can be family friendly hours or job share would also be considered.

    Interested?

    For an informal confidential discussion email Jill Johnston, Chief People Officer jill.johnston@cumberland.co.uk or Louise Blake, People and Culture Manager louise.blake@cumberland.co.uk

    The closing date for completed applications is 03 May 2019.

How to Apply

Download our application form in your chosen format below and email it to peopleandculture@cumberland.co.uk or post it to: People and Culture Team, Cumberland Building Society, Cumberland House, Cooper Way, Parkhouse, Carlisle CA3 0JF.

To see how we will use the information you provide to us as part of our recruitment process, read the Applicant Privacy Notice.

Application form

Microsoft Word
Email to: peopleandculture@cumberland.co.uk
Download Word Application
Or post to:

People and Culture Team
Cumberland Building Society
Cumberland House
Cooper Way
Parkhouse
Carlisle CA3 0JF
Adobe PDF
Email to: peopleandculture@cumberland.co.uk
Download PDF Application
Or post to:

People and Culture Team
Cumberland Building Society
Cumberland House
Cooper Way
Parkhouse
Carlisle CA3 0JF

DEVELOPMENT IN THE ROLE

Having great people means we'll provide great customer service. We strive to ensure our staff become the best they can be.

Committed to our people
We are committed to training staff members at all levels and provide both on the job training and centralised training courses.
We provide training to our staff to assist them in achieving their objectives, through structured training and development plans.

All of our staff members have the opportunity to work towards a qualification relevant to their role and this is fully supported and encouraged by us.
Training
Our staff are continually given the opportunity to develop new skills and further their financial services career with us
This structured training system, called Train Track, allows staff members to complete modules to take them from being a new starter to being a manager.

This gives staff the opportunity to reach their full potential. A key element is the training library that is constantly updated to help staff progress in their chosen career with us.

We have a dedicated staff trainer who runs all our internal training courses.
Qualifications
We like to encourage and support our staff to do exams to increase their knowledge and understanding
This gives them an opportunity to develop and progress. The exams are a recognised qualification throughout the Financial Services Industry and there are many levels you can study.