Our people are our greatest asset. Want to join us?

We are a forward thinking organisation committed to providing excellent customer service and putting its members first. One of the main ways we achieve such a high level of customer service is through the staff we employ. We have over 480 staff based in our head office and our branch network, which extends throughout Cumbria, Dumfriesshire, North Lancashire and Northumberland, and it is these people that help us to be the success that we are today.

  • Do you see yourself as our next valuable team member?
  • Would you like to grow with an organisation that values its staff and prides itself on the customer service that is offered?

If yes, then we would like to meet you.

If you’re an enthusiastic team player and have the commitment and desire to succeed, then see what exciting opportunities we may have in our current vacancies, or read on to discover the different roles we can offer.


  • Business Support Officer @ Head Office, Carlisle
    Salary up to £22,462 per annum (depending upon skills and experience)

    Applications are invited for the above position based within Cumberland Business.

    The department deals with commercial mortgage lending, business banking and savings accounts and the development of business banking services.

    We are looking for an enthusiastic and highly motivated individual to join the department as a Business Support Officer. This full time role sits within the Support Officer team and with the roleholder acting as support to the Business Lending and Business Current Account Managers. It is an excellent starting point for someone looking to progress their career in financial services.
    The successful candidate will be responsible for providing administrative support for mortgage lending and for the business current account functions.

    Mortgage lending support entails working closely with the Business Lending Managers by undertaking preliminary discussions/assessments with potential customers regarding Society products and policy; processing applications; instructing valuations, liaising with third parties such as brokers, valuers and solicitors; organising the drawdown of loans; and dealing with queries both pre and post completion.

    Business current account support entails working closely with the Business Current Account Manager to review new applications, overdraft requests and renewals, branch network support and helping the growth of the business current account offering.

    This role requires an individual who is passionate about delivering outstanding customer service with the personal qualities necessary to develop and maintain relationships with business customers. You must have excellent communication skills, both written and verbal, confidence and good judgement.

    The role presents an excellent learning and career development opportunity and the chance to make a real difference. The ideal candidate will have:

    • The ability to work to deadlines, working as part of a team and on your own initiative
    • The personal qualities necessary to develop relationships with professional intermediaries and customers
    • Experience of IT based systems, particularly excel and word
    • Ambition, self motivation and the drive and determination to succeed as part of a small team
    • Excellent attention to detail and organisational skills

    The normal hours of work will be:
    Monday to Friday 8.45 am to 5.15 pm

    Closing date for completed applications is: 3 May 2017

  • Business Lending Manager @ Head Office, Carlisle
    Salary up to £40,000. Plus Sales Related Incentive Scheme and Car

    The Cumberland Building Society is one of North West England’s leading financial institutions with a 150 year history, employing in excess of 480 staff and with Society assets around £1.9 billion. We provide an excellent service to approximately 140,000 customers and the Society continues to grow and to expand its already wide range of savings, banking and mortgage related services.

    Cumberland Business, based at the Society’s Head Office in Carlisle, Cumbria is an integral part of the Society and offers a full commercial lending and money transmission service. To help us achieve our ambitions in the commercial market we are looking to strengthen our team.

    This is a challenging role based around the achievement of sales and customer service targets. The successful candidate will be primarily responsible for the development of commercial mortgage and current account business in the Society’s operating area however there also needs to be a willingness to travel to other parts of the UK for customer and intermediary meetings.

    The successful applicant will have:

    • Current experience of Commercial Lending and knowledge of the SME sector
    • The personal qualities necessary to build and maintain relationships with customers and introducers
    • A track record of achievement
    • The drive, determination and ambition to succeed as part of a cohesive team

    Ideally candidates will hold, or be willing to work towards, a Banking qualification.

    Closing date for completed applications is: 28 April 2017


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Download our application form in your chosen format below and email it to or post it to: Personnel & Training Department, Cumberland Building Society, Cumberland House, Cooper Way, Parkhouse, Carlisle CA3 0JF

Microsoft Word
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Personnel & Training Department
Cumberland Building Society
Cumberland House
Cooper Way
Carlisle CA3 0JF
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Download PDF Application
Or post to:

Personnel & Training Department
Cumberland Building Society
Cumberland House
Cooper Way
Carlisle CA3 0JF


We value our staff and offer:

Fair recruitment
Excellent working conditions
A competitive salary
Training & development
Excellent career opportunities


With 34 branches across Cumbria, South West Scotland, Northumberland and North Lancashire, there are plenty of opportunities for a successful sales career within the financial services sector. We are looking for people who have the drive to exceed our customer’s expectations and enjoy working in a sales target driven environment. So if you’re the kind of person who’s always got time to talk, are passionate about customer service, sales and success and have a vibrant personality then we would like to hear from you.

Branch Assistants
This is a key role for us as our Branch Assistants are the first point of contact for our customers and generate business for us
This is a key role for us as our Branch Assistants are the first point of contact for our customers and we are looking for individuals who are enthusiastic about delivering excellent customer service and who enjoy exceeding customer expectations.

The main duties of a Branch Assistant is to offer an efficient cashiering service and provide administration support. As part of this role, we are looking for individuals who enjoy working as part of a team, but also have the ability to work using their own initiative, and are proactive in achieving their targets.
Mortgage Advisors
Our Qualified Mortgage Advisors are responsible for giving accurate and helpful advice to our customers
Buying a property can be a daunting experience, or needing help with a change in circumstance can often be perceived to be a hassle. That is why the role of our fully trained and Qualified Mortgage Advisor’s is to make the mortgage process as positive and straightforward for our customers as possible.

This role requires individuals who possess the skills and personality to deliver accurate and helpful advice to customers, focusing on identifying customer needs and showing them how they can benefit from our wide range of products and services.

We are looking for qualified mortgage who have the drive to succeed, and always striving to achieve their targets.
Assistant Branch Managers
This role will motivate the team in the branch
Our Assistant Branch Managers play a central role in branch life, they are often the first point of call for the branch team, and are key in overseeing the day to day running of the branch in the absence of the Branch Manager.

We are looking for individuals who excel at motivating and supporting their teams, and continuously working to exceed targets, improve standards and the quality of customer service we provide.

Our Assistant Branch Manager’s will also work with their mortgage advisors to support them, and give mortgage advice.
Branch Managers
This is a true leadership position, where you will be able to clearly demonstrate your ability as the driving force behind your sale’s team performance.
This is a true leadership position for individuals who are passionate about delivering, through attitude and actions an exceptional customer experience.

As a branch manager, you key role is to be the enthusiastic and encouraging driving force behind your team’s performance.

In this role, we are looking for individuals who have inspirational leadership skills and managerial experience, with a real passion for delivering excellent customer service, and the drive to exceed demanding sales targets and the ability to build relationships with customers and within the community.

Our branch managers will also work with their mortgage advisors to support them, and give mortgage advice.
Business Lending Managers
The main role of a Business Lending Manager is to identify new commercial lending opportunities for the Society
They do this by developing and maintaining relationships with customers, our branches and professionals involved with the wider property industry.

In addition to assessing all new business loan applications and providing guidance to branches when dealing with self employed personal customers and borrowers, a Business Lending Manager is required to keep abreast of changes affecting the financial sector, for example as a consequence of new or amended legislation.


The Head Office of the Cumberland Building Society, based in Carlisle, has over 180 staff and 18 departments. The staff provide both administration and specialist support to our Branch Network, Estate Agency and other departments within our Head Office. Whether you are looking to work in customer service, finance, information technology, personnel or marketing, we could have a job for you.

Administration Assistant
Administration Assistants operate within all of our 18 Head Office departments
They help service our branch and estate agency network to benefit customers, as well and helping other Head Office Departments to the benefit of our members.
Supervisors and Managers oversee the day to day running of the staff in their departments
They strive to meet the high levels of customer service we provide and are constantly looking to develop their staff to help them reach their full potential.
Controllers have overall responsibility for the individual departments within Head Office
They report directly to an Executive and ensure their department is running efficiently and meeting all their objectives.


Cumberland Estate Agents is a successful and progressive estate agency operating from 10 of the building society's branches. These roles demand excellent communication skills, experience of using the latest technologies and a hunger for selling.

Accompanied Viewers
This is a vital role in the process of selling houses
It is the Accompanied Viewers job to show potential buyers round properties we are looking to sell and ensuring the potential buyer’s questions are answered. Accompanied Viewers must have excellent communication skills and enjoy working with the general public.
Sales Negotiators
Sales Negotiators are the customer’s point of contact
It is vital they keep customers updated and see sales through to the end. You must be an excellent communicator and enjoy working with the general public. This is a sales role and will involve demanding sales targets and providing an excellent customer service.
Our Valuers are responsible for carrying out market appraisals and securing properties for our offices to sell
This role involves a lot of organisation and time management, as well as a sales ability.


Having great people means we'll provide great customer service. We strive to ensure our staff become the best they can be.

Committed to our people
We are committed to training staff members at all levels and provide both on the job training and centralised training courses.
We provide training to our staff to assist them in achieving their objectives, through structured training and development plans.

All of our staff members have the opportunity to work towards a qualification relevant to their role and this is fully supported and encouraged by us.
Our staff are continually given the opportunity to develop new skills and further their financial services career with us
This was recently reflected in the Society winning a national award for its commitment to training and developing staff.

This structured training system, called Train Track, allows staff members to complete modules to take them from being a new starter to being a manager.

This gives staff the opportunity to reach their full potential. A key element is the training library that is constantly updated to help staff progress in their chosen career with us.

We have a dedicated staff trainer who runs all our internal training courses.
We like to encourage and support our staff to do exams to increase their knowledge and understanding
This gives them an opportunity to develop and progress. The exams are a recognised qualification throughout the Financial Services Industry and there are many levels you can study.


Grant Seaton Image
Grant Seaton
Senior Business Lending Manager
Born in 1976, Grant began as a Trainee in our estate agents in Carlisle before transferring to our branch network. Following this Grant was an Investment Interviewer and then a Qualified Mortgage Advisor in our Fisher Street branch in Carlisle. Grant then progressed to Assistant Branch Manager at our English Street branch and the Manager for our Brampton and Kingstown Branches. He is currently a Senior Business Lending Manager for Cumberland Business, the commercial arm of the Society.
Lee Doswell Image
Lee Doswell
Business Lending Manager
Born in 1977, Lee began as a Trainee in our Marketing department before transferring to our branch network. Lee has been an Investment Interviewer, Qualified Mortgage Advisor and also an Assistant Branch Manager before progressing to Office Manager at our Kendal Branch and then progressing on to Branch Manager at our Barrow and Ulverston and Penrith and Appleby Branches. He is currently a Business Lending Manager for Cumberland Business, the commercial arm of the Society.