Careers at The Cumberland

Our people are our greatest asset. Want to join us? Find out about our current vacancies below.

The Cumberland is a forward thinking organisation committed to providing excellent customer service and putting its members first. One of the main ways we achieve such a high level of customer service is through the staff we employ. We have over 480 staff based in our head office and our branch network, which extends throughout Cumbria, Dumfriesshire, North Lancashire and Northumberland, and it is these people that help us to be the success that we are today.

  • Do you see yourself as our next valuable team member?
  • Would you like to grow with an organisation that values its staff and prides itself on the customer service that is offered?

If yes, then we would like to meet you.

If you’re an enthusiastic team player and have the commitment and desire to succeed, then see what exciting opportunities we may have in our current vacancies, or read on to discover the different roles we can offer.

Current vacancies

  • Assistant Branch Manager @ Egremont and Cleator Moor Branches

    Salary - £30,124 to £31,775 per annum (dependent on experience)

    The Cumberland Building Society is looking for an outstanding individual to join our team as an Assistant Branch Manager.

    We recognise that the people in our team are our greatest asset, therefore, we offer excellent training and development and all staff have the opportunity for career progression within a financial services environment.

    You should possess the following:

    • The passion and energy to deliver exceptional customer service and achieve business targets
    • A confident, friendly and approachable manner
    • Ability to lead, motivate, coach and develop a team of people
    • Sound organisational, communication and IT skills
    • Ability to work to deadlines and be able to work using your own initiative
    • Hold, or be willing to work towards the Certificate in Mortgage Advice and Practice (CeMAP) qualification
    • The ability to develop links with employers, professionals, schools and colleges and the broader community to increase awareness of the Society’s tremendous service proposition and develop new and existing business relationships.

    Business and service targets are a key aspect of this role and the successful candidate must possess the ability and drive to achieve the targets set for them.

    Delivering success in the branch network means being able to deliver outstanding customer service and sales results through your team, so the ability to lead and work with individuals and develop them is critical for success.

    We are looking for an enthusiastic professional to join our team to help develop and expand the Society’s profile.

    The hours for this role are 37.25 hours per week, working 5 days a week which will include alternate Saturday and some evening working.

    The closing date for completed applications is 20th November 2018

  • Customer Advisor @ Egremont and Cleator Moor Branches

    Salary £19,403 to £20,743 per annum, depending on experience
    Plus Performance Related Incentive Scheme

    The role includes providing high standards of customer service and administration support and meeting sales and service targets.

    We recognise that the people in our team are our greatest asset, therefore, we offer excellent training and development and all staff have the opportunity to progress their career within a financial services environment.

    To succeed, you will have:

    • Effective communication skills
    • An interest in working with the public and a passion for delivering outstanding customer service
    • A confident, friendly and approachable manner
    • Confidence in working to deadlines and goals

    The hours for this role are 37.25 hours per week, working 5 days a week which will include alternate Saturday working.

    Closing date for completed applications is 20 November 2018

  • Administrator @ Cumberland Sales and Lettings

    Salary £17,108 (H16) per annum

    Nobody does estate agency quite like The Cumberland. We are pioneers in an exciting model of agency that has lead to considerable growth over the past 12 months.

    We are looking for individuals with a flair for organisation to support our busy team of Sales Negotiators and property Valuers and help ensure our customers have a brilliant experience when dealing with Cumbria’s leading estate agent.

    Based in our head office building in Carlisle you will work as part of a large team and have responsibility for:

    • Invoicing
    • Payment reconciliation
    • Debt Chasing
    • Buyer ID administration
    • E signatures – issue of contracts & receipt on delivery
    • Letter administration
    • Audits
    • Adverts
    • Occasionally handle customer enquiries

    The administrator roles we are creating are new within our team and as such you will have the opportunity to help shape the role as we continue to grow. So we want you to bring bags of enthusiasm, be ready to share new ideas, and help us develop as a winning team.

    The normal working hours will be Monday to Friday 9:00am to 5.30pm

    Closing date for completed applications is 22 November 2018

  • Customer Service Assistant @ Kendal Branch

    Salary £17,927 per annum
    Plus Performance Related Incentive Scheme

    The main duties of a Customer Service Assistant will be to provide an outstanding level of customer service, offer an efficient cashiering service, generate sales leads and provide administration support.

    We recognise that the people in our team are our greatest asset, therefore, we offer excellent training and development and all staff have the opportunity to progress their career within a financial services environment, which can ultimately lead to managerial level.

    You should possess:

    • Effective communication skills
    • Confidence in working to deadlines and goals
    • A real interest in working with the general public
    • A confident, friendly and approachable manner

    The normal hours of work will be 37.25 hours per week on a rota basis that will include Saturday working.

    The closing date for completed applications is 23 November 2018

  • Assistant Branch Manager @ Windermere and Ambleside Branches

    Salary £30,124 to £31,775 per annum (dependent on experience)

    The Cumberland Building Society is looking for an outstanding individual to join our team as an Assistant Branch Manager.

    We recognise that the people in our team are our greatest asset, therefore, we offer excellent training and development and all staff have the opportunity for career progression within a financial services environment.

    You should possess the following:

    • The passion and energy to deliver exceptional customer service and achieve business targets
    • A confident, friendly and approachable manner
    • Ability to lead, motivate, coach and develop a team of people
    • Sound organisational, communication and IT skills
    • Ability to work to deadlines and be able to work using your own initiative
    • Hold, or be willing to work towards the Certificate in Mortgage Advice and Practice (CeMAP) qualification
    • The ability to develop links with employers, professionals, schools and colleges and the broader community to increase awareness of the Society’s tremendous service proposition and develop new and existing business relationships.

    Business and service targets are a key aspect of this role and the successful candidate must possess the ability and drive to achieve the targets set for them. Delivering success in the branch network means being able to deliver outstanding customer service and sales results through your team, so the ability to lead and work with individuals and develop them is critical for success.

    We are looking for an enthusiastic professional to join our team to help develop and expand the Society’s profile.

    The hours for this role are 37.25 hours per week, working 5 days a week which will include alternate Saturday and some evening working.

    The closing date for completed applications is 23 November 2018

  • Casual Accompanied Viewer @ Cumberland Sales and Lettings - Penrith and Appleby Area

    Salary £8.75 per hour
    In addition travel costs will be paid

    Cumberland Sales and Lettings is a wholly owned subsidiary of Cumberland Building Society. We are looking to recruit a Casual Accompanied Viewer, to work within the Penrith and Appleby area.

    This position will involve working on an ad hoc basis during weekends and weekdays within your operating area. Flexible availability is a requirement for this role.

    You must be an excellent communicator and enjoy working with the general public. Local knowledge of the area and previous estate agency experience would be an advantage, however, this is not essential as full training will be provided.

    This role requires travelling to multiple properties within a wide area of locations within and around the Penrith and Appleby area therefore a driving licence is desirable however if you do not hold a driving licence then having access to suitable transport is essential.

    The closing date for completed applications is 27 November 2018

  • Casual Customer Service Assistant – Carlisle Area

    Salary £8.75 per hour

    The main duties of a Customer Service Assistant will be to provide an outstanding level of customer service, offer an efficient cashiering service, generate sales leads and provide administration support.

    We recognise that the people in our team are our greatest asset, therefore, we offer excellent training and development and all staff have the opportunity to progress their career within a financial services environment, which can ultimately lead to managerial level.

    You should possess:

    • Effective communication skills
    • Confidence in working to deadlines and goals
    • A real interest in working with the general public
    • A confident, friendly and approachable manner

    This role requires working and travelling to branches in the Carlisle area therefore a driving licence is desirable however if you do not hold a driving licence then having access to suitable transport is essential.

    The closing date for completed applications is 27 November 2018

How to Apply

Download our application form in your chosen format below and email it to peopleandculture@cumberland.co.uk or post it to: People and Culture Team, Cumberland Building Society, Cumberland House, Cooper Way, Parkhouse, Carlisle CA3 0JF.

To see how we will use the information you provide to us as part of our recruitment process, read the Applicant Privacy Notice.

 Microsoft Word
Email to: peopleandculture@cumberland.co.uk
Download Word Application
Or post to:

People and Culture Team
Cumberland Building Society
Cumberland House
Cooper Way
Parkhouse
Carlisle CA3 0JF
 Adobe PDF
Email to: peopleandculture@cumberland.co.uk
Download PDF Application
Or post to:

People and Culture Team
Cumberland Building Society
Cumberland House
Cooper Way
Parkhouse
Carlisle CA3 0JF

BRANCH ROLES

With 34 branches across Cumbria, South West Scotland, Northumberland and North Lancashire, there are plenty of opportunities for a successful sales career within the financial services sector. We are looking for people who have the drive to exceed our customer’s expectations and enjoy working in a sales target driven environment. So if you’re the kind of person who’s always got time to talk, are passionate about customer service, sales and success and have a vibrant personality then we would like to hear from you.

Customer Service Assistants
This is a key role for us as our Customer Service Assistants are the first point of contact for our customers and generate business for us
This is a key role for us as our Customer Service Assistants are the first point of contact for our customers and we are looking for individuals who are enthusiastic about delivering excellent customer service and who enjoy exceeding customer expectations.

The main duties of a Customer Service Assistant is to offer an efficient cashiering service and provide administration support. As part of this role, we are looking for individuals who enjoy working as part of a team, but also have the ability to work using their own initiative, and are proactive in achieving their targets.
Mortgage and Protection Advisors
Our Mortgage and Protection Advisors are responsible for giving accurate and helpful advice to our customers
Buying a property can be a daunting experience, or needing help with a change in circumstance can often be perceived to be a hassle. That is why the role of our fully trained Mortgage and Protection Advisors' is to make the mortgage process as positive and straightforward for our customers as possible.

This role requires individuals who possess the skills and personality to deliver accurate and helpful advice to customers, focusing on identifying customer needs and showing them how they can benefit from our wide range of products and services.

We are looking for qualified mortgage advisors who have the drive to succeed, and always striving to achieve their targets.
Assistant Branch Managers
This role will motivate the team in the branch
Our Assistant Branch Managers play a central role in branch life, they are often the first point of call for the branch team, and are key in overseeing the day to day running of the branch in the absence of the Branch Manager.

We are looking for individuals who excel at motivating and supporting their teams, and continuously working to exceed targets, improve standards and the quality of customer service we provide.

Our Assistant Branch Manager’s will also work with their Mortgage and Protection Advisors to support them, and give mortgage advice.
Branch Managers
This is a true leadership position, where you will be able to clearly demonstrate your ability as the driving force behind your sale’s team performance.
This is a true leadership position for individuals who are passionate about delivering, through attitude and actions an exceptional customer experience.

As a branch manager, you key role is to be the enthusiastic and encouraging driving force behind your team’s performance.

In this role, we are looking for individuals who have inspirational leadership skills and managerial experience, with a real passion for delivering excellent customer service, and the drive to exceed demanding sales targets and the ability to build relationships with customers and within the community.

Our branch managers will also work with their Mortgage and Protection Advisors to support them, and give mortgage advice.
Business Lending Managers
The main role of a Business Lending Manager is to identify new commercial lending opportunities for the Society
They do this by developing and maintaining relationships with customers, our branches and professionals involved with the wider property industry.

In addition to assessing all new business loan applications and providing guidance to branches when dealing with self employed personal customers and borrowers, a Business Lending Manager is required to keep abreast of changes affecting the financial sector, for example as a consequence of new or amended legislation.

HEAD OFFICE ROLES

The Head Office of the Cumberland Building Society, based in Carlisle, has over 180 staff and 18 departments. The staff provide both administration and specialist support to our Branch Network, Estate Agency and other departments within our Head Office. Whether you are looking to work in customer service, finance, information technology, personnel or marketing, we could have a job for you.

Administration Assistant
Administration Assistants operate within all of our 18 Head Office departments
They help service our branch and estate agency network to benefit customers and members.
Supervisors/Managers
Supervisors and Managers oversee the day to day running of the staff in their departments
They strive to meet the high levels of customer service we provide and are constantly looking to develop their staff to help them reach their full potential.
Controllers
Controllers have overall responsibility for the individual departments within Head Office
They report directly to an Executive and ensure their department is running efficiently and meeting all their objectives.

ESTATE AGENCY ROLES

Cumberland Estate Agents is a successful and progressive estate agency operating from 10 of the building society's branches. These roles demand excellent communication skills, experience of using the latest technologies and a hunger for selling.

Accompanied Viewers
This is a vital role in the process of selling houses
It is the Accompanied Viewers job to show potential buyers round properties we are looking to sell and ensuring the potential buyer’s questions are answered. Accompanied Viewers must have excellent communication skills and enjoy working with the general public.
Sales Negotiators
Sales Negotiators are the customer’s point of contact
It is vital they keep customers updated and see sales through to the end. You must be an excellent communicator and enjoy working with the general public. This is a sales role and will involve demanding sales targets and providing an excellent customer service.
Valuers
Our Valuers are responsible for carrying out market appraisals and securing properties for our offices to sell
This role involves a lot of organisation and time management, as well as a sales ability.

DEVELOPMENT IN THE ROLE

Having great people means we'll provide great customer service. We strive to ensure our staff become the best they can be.

Committed to our people
We are committed to training staff members at all levels and provide both on the job training and centralised training courses.
We provide training to our staff to assist them in achieving their objectives, through structured training and development plans.

All of our staff members have the opportunity to work towards a qualification relevant to their role and this is fully supported and encouraged by us.
Training
Our staff are continually given the opportunity to develop new skills and further their financial services career with us
This was recently reflected in the Society winning a national award for its commitment to training and developing staff.

This structured training system, called Train Track, allows staff members to complete modules to take them from being a new starter to being a manager.

This gives staff the opportunity to reach their full potential. A key element is the training library that is constantly updated to help staff progress in their chosen career with us.

We have a dedicated staff trainer who runs all our internal training courses.
Qualifications
We like to encourage and support our staff to do exams to increase their knowledge and understanding
This gives them an opportunity to develop and progress. The exams are a recognised qualification throughout the Financial Services Industry and there are many levels you can study.

SUCCESS STORIES

Grant Seaton Image
Grant Seaton
Senior Business Lending Manager
Born in 1976, Grant began as a Trainee in our estate agents in Carlisle before transferring to our branch network. Following this Grant was an Investment Interviewer and then a Qualified Mortgage Advisor in our Fisher Street branch in Carlisle. Grant then progressed to Assistant Branch Manager at our English Street branch and the Manager for our Brampton and Kingstown Branches. He is currently a Senior Business Lending Manager for Cumberland Business, the commercial arm of the Society.
Lee Doswell Image
Lee Doswell
Business Lending Manager
Born in 1977, Lee began as a Trainee in our Marketing department before transferring to our branch network. Lee has been an Investment Interviewer, Qualified Mortgage Advisor and also an Assistant Branch Manager before progressing to Office Manager at our Kendal Branch and then progressing on to Branch Manager at our Barrow and Ulverston and Penrith and Appleby Branches. He is currently a Business Lending Manager for Cumberland Business, the commercial arm of the Society.