Careers at The Cumberland

Our people are our greatest asset. Want to join us? Find out about our current vacancies below.

The Cumberland is a forward thinking organisation committed to providing excellent customer service and putting its members first. One of the main ways we achieve such a high level of customer service is through the staff we employ. We have over 480 staff based in our head office and our branch network, which extends throughout Cumbria, Dumfriesshire, North Lancashire and Northumberland, and it is these people that help us to be the success that we are today.

  • Do you see yourself as our next valuable team member?
  • Would you like to grow with an organisation that values its staff and prides itself on the customer service that is offered?

If yes, then we would like to meet you.

If you’re an enthusiastic team player and have the commitment and desire to succeed, then see what exciting opportunities we may have in our current vacancies, or read on to discover the different roles we can offer.

CURRENT VACANCIES

  • Test Analyst @ Head Office, Carlisle

    Salary £17,433 to £18,770 per annum

    We are looking for confident and enthusiastic individuals who will demonstrate a passion for software testing and quality assurance to join our talented testing team. This dynamic team are responsible for delivering innovative new products and systems across The Cumberland Group, working with our in-house IT developers, third party suppliers, and other specialist departments. As a Test Analyst, you will need to be technically competent, with excellent problem-solving and communication skills.

    This role offers an excellent opportunity to progress within the Society, gain exposure to various business areas and work closely with all levels of management.

    Key duties and responsibilities:

    • Design, manage and execute tests during all phases of testing
    • Accurately report & prioritise defects and faults to quickly resolve all issues
    • Analyse business or functional requirement documents to produce test estimates and plans
    • Create specification documents, capturing and detailing all end users requirements in a logical way
    • Provide regular updates to stakeholders
    • Challenging existing operations to improve processes
    • Liaise with other teams, including our team of highly trained IT Developers, to deliver required changes

    Essential skills and attributes:

    • Good attention to detail
    • Strong communicator (written and verbal)
    • An interest in new technology
    • Highly organised, ensuring effective management of own workload to ensure all project deadlines are achieved
    • Proactive, resourceful, and able to use initiative whilst working alone or in a team
    • Willingness to learn and develop

    Examples of projects recently delivered by the Business Change Department:

    • Apple and Android Pay
    • A brand new internet banking system, with a look and feel that is fully responsive to a desktop, mobile phone or tablet.
    • Numerous mobile banking app upgrades, including the use of “Touch ID/fingerprint recognition” technology
    • A new mortgage calculator on the website

    And there are loads more exciting projects coming this year...

    The closing date for completed applications is 18 July 2018

  • Saturday Branch Assistant @ Branch, Appleby

    Salary £8.11 per hour. Plus Performance Related Incentive Scheme

    The main duties of a Branch Assistant will be to provide an outstanding level of customer service, offer an efficient cashiering service, generate sales leads and provide administration support.

    We recognise that the people in our team are our greatest asset, therefore, we offer excellent training and development and all staff have the opportunity to progress their career within a financial services environment, which can ultimately lead to managerial level.

    You should possess:

    • Effective communication skills
    • Confidence in working to deadlines and goals
    • A real interest in working with the general public
    • A confident, friendly and approachable manner

    The normal hours of work will be:

    • Every Saturday 8.45am to 12.15pm

    The closing date for completed applications: 11 July 2018

    Interview date: 21 July 2018

How to Apply

Download our application form in your chosen format below and email it to personnel@cumberland.co.uk or post it to: Personnel & Training Department, Cumberland Building Society, Cumberland House, Cooper Way, Parkhouse, Carlisle CA3 0JF.

To see how we will use the information you provide to us as part of our recruitment process, read the Applicant Privacy Notice.

Microsoft Word
Email to: personnel@cumberland.co.uk
Download Word Application
Or post to:

Personnel & Training Department
Cumberland Building Society
Cumberland House
Cooper Way
Parkhouse
Carlisle CA3 0JF
Adobe PDF
Email to: personnel@cumberland.co.uk
Download PDF Application
Or post to:

Personnel & Training Department
Cumberland Building Society
Cumberland House
Cooper Way
Parkhouse
Carlisle CA3 0JF

BRANCH ROLES

With 34 branches across Cumbria, South West Scotland, Northumberland and North Lancashire, there are plenty of opportunities for a successful sales career within the financial services sector. We are looking for people who have the drive to exceed our customer’s expectations and enjoy working in a sales target driven environment. So if you’re the kind of person who’s always got time to talk, are passionate about customer service, sales and success and have a vibrant personality then we would like to hear from you.

Branch Assistants
This is a key role for us as our Branch Assistants are the first point of contact for our customers and generate business for us
This is a key role for us as our Branch Assistants are the first point of contact for our customers and we are looking for individuals who are enthusiastic about delivering excellent customer service and who enjoy exceeding customer expectations.

The main duties of a Branch Assistant is to offer an efficient cashiering service and provide administration support. As part of this role, we are looking for individuals who enjoy working as part of a team, but also have the ability to work using their own initiative, and are proactive in achieving their targets.
Mortgage Advisors
Our Qualified Mortgage Advisors are responsible for giving accurate and helpful advice to our customers
Buying a property can be a daunting experience, or needing help with a change in circumstance can often be perceived to be a hassle. That is why the role of our fully trained and Qualified Mortgage Advisor’s is to make the mortgage process as positive and straightforward for our customers as possible.

This role requires individuals who possess the skills and personality to deliver accurate and helpful advice to customers, focusing on identifying customer needs and showing them how they can benefit from our wide range of products and services.

We are looking for qualified mortgage who have the drive to succeed, and always striving to achieve their targets.
Assistant Branch Managers
This role will motivate the team in the branch
Our Assistant Branch Managers play a central role in branch life, they are often the first point of call for the branch team, and are key in overseeing the day to day running of the branch in the absence of the Branch Manager.

We are looking for individuals who excel at motivating and supporting their teams, and continuously working to exceed targets, improve standards and the quality of customer service we provide.

Our Assistant Branch Manager’s will also work with their mortgage advisors to support them, and give mortgage advice.
Branch Managers
This is a true leadership position, where you will be able to clearly demonstrate your ability as the driving force behind your sale’s team performance.
This is a true leadership position for individuals who are passionate about delivering, through attitude and actions an exceptional customer experience.

As a branch manager, you key role is to be the enthusiastic and encouraging driving force behind your team’s performance.

In this role, we are looking for individuals who have inspirational leadership skills and managerial experience, with a real passion for delivering excellent customer service, and the drive to exceed demanding sales targets and the ability to build relationships with customers and within the community.

Our branch managers will also work with their mortgage advisors to support them, and give mortgage advice.
Business Lending Managers
The main role of a Business Lending Manager is to identify new commercial lending opportunities for the Society
They do this by developing and maintaining relationships with customers, our branches and professionals involved with the wider property industry.

In addition to assessing all new business loan applications and providing guidance to branches when dealing with self employed personal customers and borrowers, a Business Lending Manager is required to keep abreast of changes affecting the financial sector, for example as a consequence of new or amended legislation.

HEAD OFFICE ROLES

The Head Office of the Cumberland Building Society, based in Carlisle, has over 180 staff and 18 departments. The staff provide both administration and specialist support to our Branch Network, Estate Agency and other departments within our Head Office. Whether you are looking to work in customer service, finance, information technology, personnel or marketing, we could have a job for you.

Administration Assistant
Administration Assistants operate within all of our 18 Head Office departments
They help service our branch and estate agency network to benefit customers and members.
Supervisors/Managers
Supervisors and Managers oversee the day to day running of the staff in their departments
They strive to meet the high levels of customer service we provide and are constantly looking to develop their staff to help them reach their full potential.
Controllers
Controllers have overall responsibility for the individual departments within Head Office
They report directly to an Executive and ensure their department is running efficiently and meeting all their objectives.

ESTATE AGENCY ROLES

Cumberland Estate Agents is a successful and progressive estate agency operating from 10 of the building society's branches. These roles demand excellent communication skills, experience of using the latest technologies and a hunger for selling.

Accompanied Viewers
This is a vital role in the process of selling houses
It is the Accompanied Viewers job to show potential buyers round properties we are looking to sell and ensuring the potential buyer’s questions are answered. Accompanied Viewers must have excellent communication skills and enjoy working with the general public.
Sales Negotiators
Sales Negotiators are the customer’s point of contact
It is vital they keep customers updated and see sales through to the end. You must be an excellent communicator and enjoy working with the general public. This is a sales role and will involve demanding sales targets and providing an excellent customer service.
Valuers
Our Valuers are responsible for carrying out market appraisals and securing properties for our offices to sell
This role involves a lot of organisation and time management, as well as a sales ability.

DEVELOPMENT IN THE ROLE

Having great people means we'll provide great customer service. We strive to ensure our staff become the best they can be.

Committed to our people
We are committed to training staff members at all levels and provide both on the job training and centralised training courses.
We provide training to our staff to assist them in achieving their objectives, through structured training and development plans.

All of our staff members have the opportunity to work towards a qualification relevant to their role and this is fully supported and encouraged by us.
Training
Our staff are continually given the opportunity to develop new skills and further their financial services career with us
This was recently reflected in the Society winning a national award for its commitment to training and developing staff.

This structured training system, called Train Track, allows staff members to complete modules to take them from being a new starter to being a manager.

This gives staff the opportunity to reach their full potential. A key element is the training library that is constantly updated to help staff progress in their chosen career with us.

We have a dedicated staff trainer who runs all our internal training courses.
Qualifications
We like to encourage and support our staff to do exams to increase their knowledge and understanding
This gives them an opportunity to develop and progress. The exams are a recognised qualification throughout the Financial Services Industry and there are many levels you can study.

SUCCESS STORIES

Grant Seaton Image
Grant Seaton
Senior Business Lending Manager
Born in 1976, Grant began as a Trainee in our estate agents in Carlisle before transferring to our branch network. Following this Grant was an Investment Interviewer and then a Qualified Mortgage Advisor in our Fisher Street branch in Carlisle. Grant then progressed to Assistant Branch Manager at our English Street branch and the Manager for our Brampton and Kingstown Branches. He is currently a Senior Business Lending Manager for Cumberland Business, the commercial arm of the Society.
Lee Doswell Image
Lee Doswell
Business Lending Manager
Born in 1977, Lee began as a Trainee in our Marketing department before transferring to our branch network. Lee has been an Investment Interviewer, Qualified Mortgage Advisor and also an Assistant Branch Manager before progressing to Office Manager at our Kendal Branch and then progressing on to Branch Manager at our Barrow and Ulverston and Penrith and Appleby Branches. He is currently a Business Lending Manager for Cumberland Business, the commercial arm of the Society.