Internet Banking
Our Internet Banking service is a simple and secure way to manage your money online.
Log on

What can I do in Internet Banking?

checked.png See all your Cumberland accounts in one place

checked.png Make payments and transfers

checked.png Manage your direct debits

checked.png View and download your statements

checked.png Send and receive secure messages with Customer Services

checked.png Register your Visa debit card for use abroad

checked.png Apply online for a range of savings accounts

Safe, secure banking

Online & mobile security Our security promise
Find out what we do to protect you and your money online.
Fraud protection Top tips
Read our top tips on what else you can do to protect yourself from fraud.

FAQs

  • How do I register for Internet Banking?

    Call us

    If you're an existing Cumberland current account customer who would like to register for Internet Banking, please call our Customer Service Team on 01228 403 141.

    Visit us in branch

    You can also pop into any branch and a member of the team will be happy to help you register. Remember, if you opened your account in branch, you may have already opted in for Internet Banking.

  • I've forgotten my Internet Banking log in details, what do I do?

    Forgotten User Name

    You can find your original User Name (referred to as your Customer Number) in the welcome email or letter which was sent to you when you opened your current account. If you have since changed it, please call our Customer Service Team on 01228 403 141.

    If you use our Mobile Banking app, you can find your User Name next to your name on the main menu screen. Otherwise please call our Customer Service Team on 01228 403 141.

    Forgotten Access Code

    If you have forgotten your Access Code, please call our Customer Service Team on 01228 403 141.

    Access Suspended

    If your access to Internet Banking has been suspended, please call our Customer Service Team on 01228 403 141.

  • How do I change my Internet Banking User Name?

    You can change your Internet Banking User Name to something easier to remember. Simply log on to Internet Banking and select 'Other Services > Change User Name' from the main menu.

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  • What is SecureCall?

    SecureCall is a fraud prevention feature of Internet Banking which is designed to help protect you and your money from online fraud.

    When you log on, add a new payee or make changes to your account, you will receive an automated call to verify your identity. The call will confirm the action and provide you with a One-Time Passcode which you have to enter online in order to continue.

  • What is a One-Time Passcode?

    A One-Time Passcode (or OTP for short), is a unique number we send by text message or automated voice message (SecureCall) to verify your identity.

    You'll need an OTP to log on to Internet Banking, add a new payee or make changes to your account. You may also require one to pay for something online, through Verified by Visa.