See all your Cumberland accounts in one place
Make payments and transfers
Manage your direct debits
View and download your statements
Send and receive secure messages with Customer Services
Register your Visa debit card for use abroad
Apply online for a range of savings accounts
If you're an existing Cumberland current account customer who would like to register for Internet Banking, please call our Customer Service Team on 01228 403 141.
Visit us in branch
You can also pop into any branch and a member of the team will be happy to help you register. Remember, if you opened your account in branch, you may have already opted in for Internet Banking.
Forgotten User Name
You can find your original User Name (referred to as your Customer Number) in the welcome email or letter which was sent to you when you opened your current account. If you have since changed it, please call our Customer Service Team on 01228 403 141.
If you use our Mobile Banking app, you can find your User Name next to your name on the main menu screen. Otherwise please call our Customer Service Team on 01228 403 141.
Forgotten Access Code
If you have forgotten your Access Code, please call our Customer Service Team on 01228 403 141.
If your access to Internet Banking has been suspended, please call our Customer Service Team on 01228 403 141.
You can change your Internet Banking User Name to something easier to remember. Simply log on to Internet Banking and select 'Other Services > Change User Name' from the main menu.
SecureCall is a fraud prevention feature of Internet Banking which is designed to help protect you and your money from online fraud.
When you log on, add a new payee or make changes to your account, you will receive an automated call to verify your identity. The call will confirm the action and provide you with a One-Time Passcode which you have to enter online in order to continue.
A One-Time Passcode (or OTP for short), is a unique number we send by text message or automated voice message (SecureCall) to verify your identity.
You'll need an OTP to log on to Internet Banking, add a new payee or make changes to your account. You may also require one to pay for something online, through Verified by Visa.