Help & Support


What is SecureCall?

SecureCall is a fraud prevention feature of Internet Banking which is designed to protect you and your money from online fraud.

How does it work?

When attempting to make a payment from one of your accounts in Internet Banking to another person or company you have not paid before, you will receive an automated phone call to confirm that it is actually you making the payment. The call will confirm the details of the payment and give you a code to enter to proceed with the payment.

That payee is then recognised and you will not have to authenticate them again for future payments unless the amount being sent is above a certain value.

What should I do if I receive a suspicious call?

If you receive a SecureCall for a payment you are not attempting to make, end the call immediately and contact our Customer Service Team on 01228 403141 to report the transaction.

If you are calling outside our normal opening hours, it is important that you leave a message on the automated service.

I have a disability that may prevent me from using this service, what can I do?

To use SecureCall, you will need to be able to receive a call from us, confirm the details read out and then enter a code into Internet Banking. If you are unable to do this then please visit your local branch or contact us by other means and we will arrange the payment for you.

Read more about SecureCall

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