Switching Your Current Account

Switch your current account to us in just 7 days. Apply for a Cumberland Plus current account online now to switch your account to us
Apply for a current account online now. It only takes 5-10 minutes
Apply now

The switching process

Switching your current account is an easy way to open a new current account and close your old current account with your previous bank/building society. The Current Account Switch Service is safe and secure - guaranteed. All of your existing payments are moved from your old account to your new current account - you don't have to do anything, we'll take care of it for you.

Day 1
The first step is to open a current account with us.
Once this current account has opened, you can choose your switching date.

Your switching date must be at least 7 working days from your new account opening with us.

Once you've chosen your switching date, the process of switching starts.

We’ll let your old bank/building society know that you are moving to us.
Day 2-6
Your old bank will send us details of your regular payments.
Regular payments include Direct Debits, standing orders and bills.

We set up all the payments on your new current account, inform all your Direct Debit originators that you've moved current accounts and give them your new details, including your employer so that your salary can be redirected.

You don’t need to make any calls to anybody, we’ll take care of everything for you.
Day 7
On your chosen switching date, your old account will close.
You’ll be able to see the balance from your old account in your new current account.

We’ll contact you to let you know the move is complete.

After your switch, We will arrange for payments made to your old account to be automatically redirected to your new account.

We will also contact the sender and give them your new account details.

CASS.pngCurrent Account Switch Guarantee

We have designed the Current Account Switch Service to let you switch your current account from one bank or building society to another in a simple, reliable and stress-free way. It will only take seven working days.

As your new current-account provider we offer the following guarantee:

  • The service is free to use and you can choose and agree your switch date with us.
  • We will take care of moving all your payments going out (for example, your Direct Debits and standing orders) and those coming in (for example, your salary).
  • If you have money in your old account, we will transfer it to your new account on your switch date.
  • We will arrange for payments accidentally made to your old account to be automatically redirected to your new account. We will also contact the sender and give them your new account details.
  • If there are any issues in making the switch, we will contact you before your switch date.
  • If your new bank or building society agrees, bank accounts that include an overdraft can switch using the Current Account Switch Service. And if you’d like to have an overdraft with your new bank account, speak to your new bank or building society before starting your switch. Your new bank or building society will be able to advise if you’re eligible for an overdraft, dependent on their lending criteria and your credit status.
  • Crystal_Mark_Small.pngIf anything goes wrong with the switch, as soon as we are told, we will refund any interest (paid or lost) and charges made on either your old or new current accounts as a result of this failure.

Opening a current account

Thinking of switching your current account to us? There are two ways for you to open an account with us

Online
Apply online for your new current account - it takes 5-10 minutes.
Apply Online
As part of your online application, you can provide us with your existing current account details if you'd like to switch to us.
Branch
Prefer to go into your local branch?
Book An Apointment
You'll apply for your new current account with us during your appointment.

If you'd like to switch your existing current account to us, you can provide us with your existing current account's debit card so we can start the switching process for you.

Frequently Asked Questions

  • Questions about eligibility

    Can I switch my current account?

    Yes, you can use the service to switch accounts from and to any of the participating banks and building societies.

    Can I switch my savings account?

    No, we can’t switch savings accounts or ISAs.

    I have a joint account. Can I switch my current account?

    Yes, as long as both parties agree to the switch and you are switching to another joint account. It is not possible to use the service to switch a joint account to a sole account.

    Can I switch my current account if I am overdrawn?

    If your new bank or building society agrees, bank accounts that include an overdraft can switch using the Current Account Switch Service. And if you’d like to have an overdraft with your new bank account, speak to your new bank or building society before starting your switch. Your new bank or building society will be able to advise if you’re eligible for an overdraft, dependent on their lending criteria and your credit status

    Is the Current Account Switch Guarantee the same for all banks?

    Yes, all banks and building societies that display the Current Account Switch Guarantee Trustmark will follow the same switching process and must offer the same guarantees. There are over 40 participating banks and building societies in the UK and you can see them here.

    What if my bank is not signed up to the Current Account Switch Guarantee?

    If your old or new bank is not signed up with us, then you won’t be able to use the Current Account Switch Service. You should talk to your new bank to find out how to switch your account.

  • What is the switching process?

    Who provides the guarantee?

    As a participant of the Current Account Switch Service, your new bank or building society guarantees your switching process. Bacs, the people behind Direct Debits and Direct Credits in the UK, manage and oversee the service.

    Can I choose my switch date?

    Yes, you can choose and agree a switch date with your new bank or building society. Just make sure you allow seven working days for the switch to take place and that your chosen date isn’t a Saturday, Sunday or Bank Holiday.

    Are account opening and account switching all part of the same process?

    Account opening and account switching are separate processes. Your new bank or building society has to carry out ‘know your customer’ security checks as part of their account opening process. Once these are complete to the satisfaction of the new bank or building society, you can choose and agree your switch date.

    When does the switch begin?

    Once you have applied for and opened your new account, you can choose the switch date to suit you. The date of your switch must be at least seven working days from this point.

    Will the Current Account Switch Service automatically transfer new payment arrangements if I set them up at my old bank within 7 working days of the switch date agreed with my new bank?

    No. The Current Account Switch Service will take care of all payment arrangements at your old bank up until 7 working days before your agreed switch date. If you want to set up new payment arrangements during the 7 working day period leading up to your switch date you must do this on your new account.

    Do I have to close my old account?

    Your old bank will close your old account as part of the switching process. This ensures that any payments made to your old account are automatically redirected to your new account.

    If you want to, you can switch and keep the old account open, but you won’t be able to use the Current Account Switch Service.

    What happens to payments that people send to my old account?

    All incoming and outgoing payments will be automatically redirected to your new account. Each time a payment is redirected, an automatic message is sent back to the originator advising them of your new account details so they can update their records. Some organisations may contact you directly to confirm your details have changed. If you do not want your new details to be given to someone who sends a one-off payment, contact your new bank.

    When will the money in my old account be transferred to my new account?

    You will be able to access the funds in your old account up to and until your switch date, when they will be transferred to your new account.

    If the switch is delayed for any reason, can I still use my new account?

    Yes, if the new account is open and you have money in it (or an overdraft agreement) then you can use it.

    What happens to any debit card transactions or Direct Debits that I have asked my old bank to stop?

    The Current Account Switch Service will not interfere with this process and any debit card or Direct Debit transactions that you have asked your bank to stop should remain stopped after your switch.

    What if I change my mind?

    You can cancel your switch up to seven working days before you switch date. After that only certain elements can be cancelled. Your new bank or building society will guide you through this process if you decide to cancel your switch.

    My new bank says I need to update my personal details with my old bank. Why?

    If the details you provide to your new bank do not match those held by your old bank you may be asked to contact your old bank and update them. Examples include if you have got married and not changed your maiden name to your married name, or if you have moved house and not told your old bank your new address. When you are updating your details with your old bank you do not have to tell them that you will be switching to a new bank.

    What will happen to my Paym registration when I switch?

    On your switch date your old bank or building society will de-register your mobile phone number from Paym. If your new bank or building society offers Paym then you can re-register your mobile number with them. You can do this on or after your switch date, or earlier if you de-register your mobile number at your old bank or building society yourself.

  • What are my rights?

    What happens if there is a mistake or unnecessary delay in the switching process?

    In the unlikely even that there are any issues in starting the switch, we will inform you before your switch date. If anything goes wrong, we will ensure that any charges or interest incurred on your old and/or new account as a result of the error will be refunded. It is for your new bank to decide whether you receive compensation above and beyond the refund.

    Will switching my current account affect my credit rating?

    No, providing you repay any outstanding overdraft on your previous account as required by your old bank or building society. If there are any problems with payments as part of the switching process, your new bank or building society will correct them and ensure your credit rating is not affected.

    Can I be sure that all payments made to my old account are redirected?

    Yes, any payments made to your old account will automatically be redirected to your new account. Each time a payment is redirected, an automatic message is sent back to the originator advising them of your new account details so they can update their records. Some organisations may contact you directly to confirm your details have been changed. Let your new bank know if you do not want them to provide your details to anyone.

  • What if something goes wrong?

    My switch is not going as promised. Who do I contact?

    If there’s a problem with your switch you should contact the bank or building society you are switching to. If you’ve got questions about the switching process, go to the Current Account Switch Service website.

    My Direct Debit hasn’t moved across after I’ve switched. What do I do?

    If you’re missing a Direct Debit and your switch is complete, contact your new bank. Remember all payments are covered by the Current Account Switch Guarantee and any charges or interest incurred on your old or new account as a result of the error will be refunded.

    Who do I tell if I think the Current Account Switch Service does not meet my requirements? (Please note: if you have a complaint about the way the service has been delivered by your new bank please contact them directly.)

    If you think you have found a flaw, or missing feature, in the service design, or in the way that Bacs operates the service, please contact:

    • By post: CASS Advisor, Bacs Payment Schemes Limited, 2 Thomas More Square, London, EC1W 1YN. Enclosing a summary of the issue that you would like to raise.

    Bacs will acknowledge receipt within 2 working days of receiving the email / letter and for more complex questions provide a detailed (initial) response within 10 working days.

  • If your bank is closing your local branch?

    We've created a handy guide on why high street banks are closing local branches. The guide also includes an interactive map of pending high street bank closures, branches that have already closed and also where you can find our branches if you're thinking of switching to us.

    Click here to find out more.

Current Account Switch Guide
Download the official Current Account Switch Guide as a PDF here
Download
FSCS Logo (Small) FSCS Logo (Large)

Your eligible deposits with Cumberland Building Society are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit protection scheme. Any deposits you hold above the limit are unlikely to be covered.

Please click here for further information or visit www.fscs.org.uk.