Help & Support

What do I do if I've forgotten my PIN?

Chat online

If you've forgotten your debit card PIN, you can request a replacement one by chatting with our Customer Care team online. Click the webchat button on the right of the page to get started.

We’ll send your replacement PIN by post, which you’ll receive within 5-7 working days. Bank holidays will extend this period.

Visit us in branch

You can also request a replacement PIN in branch. If you would like to withdraw cash from your account, please remember to bring a form of ID with you.

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