Help & Support

What do I do if I've forgotten my PIN?

Call us

If you've forgotten your debit card PIN, you can request a replacement one by calling our Customer Care team on 01228 403 141. We’ll send your replacement PIN by post, which you’ll receive within 5-7 working days. Bank holidays will extend this period.

For security purposes, we can't provide your PIN details over the phone.

Visit us in branch

You can also request a replacement PIN in branch. If you would like to withdraw cash from your account, please remember to bring a form of ID with you.

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