What do I do if I've forgotten my PIN?
Help & Support
Contact Us
If you've forgotten your debit card PIN, you can request a replacement one by calling our Customer Care team on (01228) 403 141.
We’ll send your replacement PIN by post, which you’ll receive within 5-7 working days. Bank holidays will extend this period.
Visit us in branch
You can also request a replacement PIN in branch. If you would like to withdraw cash from your account, please remember to bring a form of ID with you.