Help & Support


How do I use my contactless Debit Card?

  • Contactless payments can be carried out where the contactless symbol is displayed on or around the payment terminal, and as long as the total value of items being purchased is £100 or less.
  • We only issue contactless debit cards, however you don’t have to use this facility. Your card will work for standard Chip and PIN payments of any value if you don’t wish to use the contactless function.
  • You will be required to enter a PIN when making your first payment at a retailer following receipt of your contactless Visa Debit card to verify the card. Occasionally, when making a contactless payment, you will be asked to enter your PIN as extra security.