Customer notice: Due to planned maintenance our Internet Banking and Mobile App services will be temporarily unavailable between 00:05 and 03:00 on Tuesday 11 November 2025. Click here for more information.

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Frequently asked questions

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I've forgotten my Internet Banking log in details I've forgotten my Mobile Banking passcode How do I update my personal details?What are your branch opening times?What do I do if I've got problems paying my mortgage?I've lost my debit card

Call us - 01228 403 141

Our amazing Customer Care team, based in Carlisle, are here to answer your calls and provide support.

(01228) 403 141 - Open Wednesday 5 Nov from 8am.

Lost or stolen card

Contact us as soon as possible if you lose your debit card, mobile phone, cheque book or passbook.

Book an appointment

Arrange a telephone or branch appointment with one of our mortgage, savings or current account specialist.

Protect yourself from Fraud

If you suspect you’ve been a victim of fraud please call us on 01228 403141 to discuss how we can help.

Send us a message

Use our online form for general enquiries and feedback.

Opening times

View the latest branch opening times and Customer Care team availability.

Branch finder

Use our branch finder to locate your nearest branch.

Make a complaint

View our complaints procedure.