Customer Notice: Due to planned maintenance our Internet Banking, Mobile App, Open Banking, Link and ATM services will be temporarily unavailable between 00:30am and 03:30am on Tuesday 30 July. Click here for more information.

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I've forgotten my Internet Banking log in detailsI've forgotten my Mobile Banking passcodeHow do I update my personal details?What are your branch opening times?What do I do if I've got problems paying my mortgage?I've lost my debit card

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Our amazing Customer Care team, based in Carlisle, are here to answer your calls and provide support.
(01228) 403 141 - Open today from .
Lost or stolen card
Contact us as soon as possible if you lose your debit card, mobile phone, cheque book or passbook.
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If you suspect you’ve been a victim of fraud please call us on 01228 403141 to discuss how we can help.
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Opening times
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