Customer notice: Due to planned maintenance our Internet Banking, Mobile App, Open Banking, Link and ATM services will be temporarily unavailable between 00:00 and 03:00 on Tuesday 30 September 2025. Click here for more information.

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Frequently asked questions

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I've forgotten my Internet Banking log in details I've forgotten my Mobile Banking passcode How do I update my personal details?What are your branch opening times?What do I do if I've got problems paying my mortgage?I've lost my debit card

Call us - 01228 403 141

Our amazing Customer Care team, based in Carlisle, are here to answer your calls and provide support.

(01228) 403 141 - Open today until 7pm.

Lost or stolen card

Contact us as soon as possible if you lose your debit card, mobile phone, cheque book or passbook.

Book an appointment

Arrange a telephone or branch appointment with one of our mortgage, savings or current account specialist.

Protect yourself from Fraud

If you suspect you’ve been a victim of fraud please call us on 01228 403141 to discuss how we can help.

Send us a message

Use our online form for general enquiries and feedback.

Opening times

View the latest branch opening times and Customer Care team availability.

Branch finder

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Make a complaint

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