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Customer Information: Due to circumstances outside of our control, we have temporarily reduced our Customer Care Team opening hours. Our telephone team will close at 7pm instead of 8pm on weekdays and will not be available on Sundays.
We are working hard to restore this service and we sincerely apologise to customers impacted by this issue and thank you for your patience.
Our Fraud and Lost Card phone services are unaffected, and our branches and ATMs remain open as normal.
Updates will be posted on our website and our social platforms.
Important information
So that we can continue to assist those who need our help the most, please only call us if it’s urgent. View our help and support pages to find answers to your questions and remember you can use our Mobile app and Internet Banking for your everyday banking needs. Thanks for your patience and understanding.
Frequently Asked Questions
Got a question? Browse our help and support topics
- Forgotten Internet Banking log in details?
- Forgotten Mobile Banking app Passcode?
- How do I update my personal details?
- What are your branch opening times?
- What do I do if I've got problems paying my mortgage?
- What do I do if I've lost my debit card?
Ways to get in touch
Call Us
Our amazing Customer Care team, based in Carlisle, are here to answer your calls and provide support seven days a week.
Open today from 10am.