Customer notice: Due to planned maintenance our Internet Banking, Mobile App, Open Banking, Link (ATM services) and VISA will be temporarily unavailable between 00:00 and 05:00 on Thursday 29 January 2026. VISA’s Stand in Process will be in place and may approve some transactions during this outage. Click here for more information.

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I've forgotten my Internet Banking log in details I've forgotten my Mobile Banking passcode How do I update my personal details?What are your branch opening times?What do I do if I've got problems paying my mortgage?I've lost my debit card

Call us - 01228 403 141

Our amazing Customer Care team, based in Carlisle, are here to answer your calls and provide support.

(01228) 403 141 - Open Monday 26 Jan from 8am.

Lost or stolen card

Contact us as soon as possible if you lose your debit card, mobile phone, cheque book or passbook.

Book an appointment

Arrange a telephone or branch appointment with one of our mortgage, savings or current account specialist.

Protect yourself from Fraud

If you suspect you’ve been a victim of fraud please call us on 01228 403141 to discuss how we can help.

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Use our online form for general enquiries and feedback.

Opening times

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Make a complaint

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