Contact Us
Due to circumstances outside of our control, we have temporarily reduced our Customer Care Team opening hours. Our telephone team will close at 7pm instead of 8pm on weekdays and will not be available on Sundays.
We are working hard to restore this service but we anticipate this arrangement will be in place until at least the end of October. We sincerely apologise to customers impacted by this issue and thank you for your patience.
Our Fraud and Lost Card phone services are unaffected, and our branches and ATMs remain open as normal.
Updates will be posted on our website and our social platforms.
Request a call from a mortgage advisor to see our new improved rates.
The quickest way to speak to a mortgage specialist that can help you get on or move up the property ladder, or remortgage is to request a call back. Our mortgage hub teams are ready and waiting to help, and will aim to get back to you within one working day.
- Forgotten Internet Banking log in details?
- Forgotten Mobile Banking app Passcode?
- How do I update my personal details?
- What are your branch opening times?
- What do I do if I've got problems paying my mortgage?
- What do I do if I've lost my debit card?
Ways to get in touch
Our amazing Customer Care team, based in Carlisle, are here to answer your calls and provide support seven days a week.