Customer notice: Due to planned maintenance our Internet Banking, Mobile App, Open Banking, Link and ATM services will experience some outages on Monday 11 and Tuesday 12 December. Click here for more information.

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Call us - 01228 403 141
Our amazing Customer Care team, based in Carlisle, are here to answer your calls and provide support.
(01228) 403 141 - Open Monday 11 Dec from .
Lost or stolen card
Contact us as soon as possible if you lose your debit card, mobile phone, cheque book or passbook.
Book an appointment
Arrange a telephone or branch appointment with one of our mortgage, savings or current account specialist.
Protect yourself from Fraud
If you suspect you’ve been a victim of fraud please call us on 01228 403141 to discuss how we can help.
Send us a message
Use our online form for general enquiries and feedback.
Opening times
View the latest branch opening times and Customer Care team availability.
Branch finder
Use our branch finder to locate your nearest branch.
Make a complaint
View our complaints procedure.