Help & Support

What is a One-Time Passcode?

What is a One-Time Passcode?

A One-Time Passcode (or OTP for short), is a unique number we send by text message or automated voice message (SecureCall) to verify your identity.

You'll need an OTP to log on to Internet Banking, add a new payee or make changes to your account. You may also require one to complete some online purchase through Verified by Visa, or when you first register for our Mobile Banking app.

It is important you keep your registered mobile number up to date to make sure you receive OTPs.

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