Help & Support

What is a One-Time Passcode?

What is a One-Time Passcode?

A One-Time Passcode (or OTP for short), is a unique number we send by text message or automated voice message (SecureCall) to verify your identity.

You'll need an OTP to log on to Internet Banking, add a new payee or make changes to your account. You may also require one to pay for something online, through Verified by Visa, or when you first register for our Mobile Banking app.

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