Help & Support

What is a One-Time Passcode?

What is a One-Time Passcode?

A One-Time Passcode (or OTP for short), is a unique number we send by text message or automated voice message (SecureCall) to verify your identity.

You'll need an OTP to log on to Internet Banking, add a new payee or make changes to your account. You may also require one to pay for something online, through Verified by Visa.

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