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Download our Mobile Banking app and manage your accounts quickly and easily, wherever you are.
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What's new in the latest version?

Updated January 19th, 2023

The latest version of our Mobile Banking app is now available to download from the app stores.

In this release, we've updated the app to our new 'Kinder Banking' branding and colour scheme.

There's new functionality to edit and delete payees. Go to your payees list to discover new options.

As well as a few minor bug fixes, PayM (Pay2Mobile) functionality has been removed in line with the service closing down shortly.

  • Edit and delete payees
  • Updated branding and colour changes
  • Link to financial support page
  • Updated contact page
  • Updated T&Cs and FAQs
  • Bug fixes and other minor changes

What can you do with the app?

checked.png Log in quickly and securely with Touch ID and Face ID or fingerprint on Android

checked.png View the balances of your current accounts, savings accounts and mortgages

checked.png Make payments to new and existing payees or transfer money between your accounts

checked.png Browse and filter recent transactions

checked.png Manage your Direct Debits

checked.png View and download your eStatements

checked.png Send and receive secure messages

Download the app today

Visit the App Store or Google Play Store and download the app now!

mobile-panel-appstore.png mobile-panel-googleplay.png

Help & Support

  • How do I register to use the app?

    You must be an existing Cumberland Internet Banking customer to use the app and have previously registered your mobile phone number with us.

    To register to use the app you need to complete the following steps:

    • Download the app and select 'Register' from the main menu.
    • Read and accept the Terms and Conditions.
    • Enter your Internet Banking Customer Number and Access Code.
    • We'll then send you a security code to the mobile phone number you have registered with us. Enter the code to verify your device.
    • Finally, you'll be asked to choose and confirm a 5 digit passcode to enter each time you log on. You can also enable Touch / Face ID or Fingerprint Authentication on compatible devices.
  • What do I do if I've forgotten my Passcode?

    You can reset your Passcode for the Mobile Banking app from the logon screen. Simply select 'Forgotten your Passcode' and follow the instructions.

    You'll need to know your Access Code which you use for Internet Banking and to setup the app. If you can't remember this, please call our Customer Care team on 01228 403 141 and they can help you.

  • What should I do if I lose my mobile device?

    If you lose your mobile device please call our Customer Service Team as soon as possible on 01228 403141.

  • How do I register my card for use abroad?

    To register your Cumberland Visa debit card(s) for use abroad, select Travel Notice from the menu and follow the instructions.

    Please note, you can only register one trip abroad at a time. To delete an existing trip, swipe left or right.

    If you have a joint account, the dates and destination you set will only apply to your card and not that of your partner, who will need to set their own travel information separately.

  • How can I edit or delete a payee?

    You can edit your payees from the payees list in the menu. Select a name and tap Edit in the pop-up (You can delete them here too). On the Edit Payee screen, you can change the name, account details and default reference. Tap the Update button to save any changes.

    You can also delete a payee by swiping left on the relevant name from the payees list.

  • Are there any operating system or device requirements?

    Operating Systems

    To use our app you’ll need have a device running iOS 13, or Android 5.0 and above. Please make sure you have updated to the latest operating system version available to you. Updates can be found within the settings menu on your device.


    We try to ensure that our mobile app works well across many different devices, however it’s possible that you may experience issues if you are using an older phone or tablet.


Apple, the Apple logo and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App store is a service mark for Apple Inc. Android, Google Pay and the Google Pay and Google Play logos are trademarks of Google Inc.