Banking made easy
Download our mobile banking app and manage your accounts quickly and easily, wherever you are.
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What's new in our mobile app?

What's new in our mobile app?

New version now available

We’ve updated our mobile banking app to make it even easier for you to manage your accounts.

You can now add a new payee and pay them up to £500, view your last six statements and receive in-app notifications.

These features are available in both the iOS and Android versions of the app, which are available to download now from the App Store and Google Play.

Download app >


Mobile banking app features

Log on using Face and Touch ID

Authentication

Log on using Face and Touch ID

Our mobile banking app now supports facial recognition technology for quick and easy authentication.

Using Apple’s Face ID functionality, customers with an iPhone X can securely log on just by looking at their handset.

Touch ID (fingerprint verification) can also be used to log on to the app on compatible devices, as well as the standard passcode function.


Balances and transactions

Balances and transactions

Check your balance

View the balances of your Cumberland current accounts, savings and mortgages, wherever, whenever.

You can also enable our handy Balance Peek feature to check your account balances without even having to log in to the app.

Browsing transactions is easy too; you can search for individual transactions, filter them by date, credits or debits, as well as view pending transactions.


Payments and transfers

Payments and transfers

Add new payees

You can now add new payees in the app and pay them up to £500 (per transaction). No need to log on to Internet Banking.

Don't have their bank details? No problem. With Pay2Mobile, you can pay friends and family using just their mobile number.

Transferring funds between your Cumberland accounts is also quick and easy - simply go to 'Transfer Money', select the account you want to move funds to and enter the details.


Statements and transactions

Statements

Access and download eStatements

Another new feature in our mobile banking app is the ability to view statements.

Securely access your last six statements on your phone or tablet. Download a copy, print or email. It's as easy as that.

Additional statements are available to view and download via Internet Banking.


Register your debit cards to be used abroad

What else can you do in the app?

Other useful features

  • Manage your Direct Debits
  • Manage your registered devices
  • Communicate with us via Secure Messages
  • Register your debit cards to be used abroad
  • Book an appointment at one of our branches
  • Customise your account display names

Download the app today

Visit the App Store or Google Play Store and download the app now!

mobile-panel-appstore.png mobile-panel-googleplay.png

Other ways to pay with your mobile

Pay2Mobile Image
Pay2Mobile
Pay your friends using just their mobile number
Apple Pay Image
Apple Pay
Pay in person, apps or online using your Apple device
Google Pay Image
Google Pay
Pay with your Android device online, in stores and more

FAQs

  • How do I register to use the app?

    You must be an existing Cumberland Internet Banking customer to use this app and have previously registered your mobile phone number with us.

    To register to use the app you need to complete the following steps:

    • Download the app and select 'Register' from the main menu.
    • Enter your Internet Banking customer number and access code when prompted.
    • We'll send you a one-time security code to the mobile phone number you have registered with us.
    • Finally, you'll be asked to choose and confirm a 5 digit passcode to enter each time you log on. You can also set up Face or Touch ID on compatible devices.
  • Can I download the app on more than one device?

    Yes, you can download and use the app on multiple devices. Registered devices can be managed via the Settings menu option in the app.

  • What should I do if I lose my mobile device?

    If you lose your mobile device please call our Customer Service Team as soon as possible on 01228 403141.

  • What do I do if I change my phone number?

    Please call our Customer Service Team on 01228 403141 for assistance with changing your mobile number.

Information

Apple, the Apple logo and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App store is a service mark for Apple Inc. Android, Google Pay and the Google Pay and Google Play logos are trademarks of Google Inc.