Take a look at our new Mobile Banking app

A new version of our app will be released throughout March. See what's new and how to upgrade.

What's new?

Now even brighter! We’ve given our app a fresh new look and made it easier to see what’s going on across all your Cumberland accounts.

View your current account(s), savings, mortgages and other linked accounts, including business accounts, on the revamped home screen.

The app is easier to use thanks to a new navigation menu. It's quicker to make payments and transfers too.

How to upgrade

The app will be gradually released throughout March, available first on iOS, followed by Android.

If you have automatic updates enabled on your device, it will be downloaded and installed for you. Otherwise you can manually update the app when it's available on the app store.

If you use Fingerprint, Touch or Face ID, when you log on for the first time you'll need to enter your Passcode. For help, view our support page.

What can you do with the app?

checked.png Log in quickly and securely with Touch ID and Face ID or fingerprint on Android

checked.png View the balances of your current accounts, savings accounts and mortgages

checked.png Make payments to new and existing payees or transfer money between your accounts

checked.png Browse and filter recent transactions

checked.png Use Pay2Mobile to send and receive money with just your phone number

checked.png Manage your Direct Debits

checked.png View and download your eStatements

Help & Support

  • How do I register to use the app?

    You must be an existing Cumberland Internet Banking customer to use the app and have previously registered your mobile phone number with us.

    To register to use the app you need to complete the following steps:

    • Download the app and select 'Register' from the main menu.
    • Read and accept the Terms and Conditions.
    • Enter your Internet Banking Customer Number and Access Code.
    • We'll then send you a security code to the mobile phone number you have registered with us. Enter the code to verify your device.
    • Finally, you'll be asked to choose and confirm a 5 digit passcode to enter each time you log on. You can also enable Touch / Face ID or Fingerprint Authentication on compatible devices.
  • What do I do if I've forgotten my Passcode?

    You can reset your Passcode by registering your device again. Simply select 'I forgot my Passcode' from the log on screen in the app and follow the instructions. You'll need your Customer Number (User Name) and Access Code to do this.

  • What should I do if I lose my mobile device?

    If you lose your mobile device please call our Customer Service Team as soon as possible on 01228 403141.

  • Can I download the app on more than one device?

    Yes, you can download and use the app on multiple devices. Registered devices can be managed via the Settings menu option in the app.

  • Are there any operating system or device requirements?

    Operating Systems

    To use our app you’ll need have a device running iOS 10, or Android 5.0 and above. Please make sure you have updated to the latest operating system version available to you. Updates can be found within the settings menu on your device.

    Devices

    We try to ensure that our mobile app works well across many different devices, however it’s possible that you may experience issues if you are using an older phone.

Information

Apple, the Apple logo and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App store is a service mark for Apple Inc. Android, Google Pay and the Google Pay and Google Play logos are trademarks of Google Inc.