Updated January 19th, 2023
The latest version of our Mobile Banking app is now available to download from the app stores.
In this release, we've updated the app to our new 'Kinder Banking' branding and colour scheme.
There's new functionality to edit and delete payees. Go to your payees list to discover new options.
As well as a few minor bug fixes, PayM (Pay2Mobile) functionality has been removed in line with the service closing down shortly.
Log in quickly and securely with Touch ID and Face ID or fingerprint on Android
View the balances of your current accounts, savings accounts and mortgages
Make payments to new and existing payees or transfer money between your accounts
Browse and filter recent transactions
Manage your Direct Debits
View and download your eStatements
Send and receive secure messages
You must be an existing Cumberland Internet Banking customer to use the app and have previously registered your mobile phone number with us.
To register to use the app you need to complete the following steps:
You can reset your Passcode for the Mobile Banking app from the logon screen. Simply select 'Forgotten your Passcode' and follow the instructions.
You'll need to know your Access Code which you use for Internet Banking and to setup the app. If you can't remember this, please call our Customer Care team on 01228 403 141 and they can help you.
If you lose your mobile device please call our Customer Service Team as soon as possible on 01228 403141.
To register your Cumberland Visa debit card(s) for use abroad, select Travel Notice from the menu and follow the instructions.
Please note, you can only register one trip abroad at a time. To delete an existing trip, swipe left or right.
If you have a joint account, the dates and destination you set will only apply to your card and not that of your partner, who will need to set their own travel information separately.
You can edit your payees from the payees list in the menu. Select a name and tap Edit in the pop-up (You can delete them here too). On the Edit Payee screen, you can change the name, account details and default reference. Tap the Update button to save any changes.
You can also delete a payee by swiping left on the relevant name from the payees list.
To use our app you’ll need have a device running iOS 13, or Android 5.0 and above. Please make sure you have updated to the latest operating system version available to you. Updates can be found within the settings menu on your device.
We try to ensure that our mobile app works well across many different devices, however it’s possible that you may experience issues if you are using an older phone or tablet.