Take a look at our Mobile Banking app

Now even brighter! We’ve given our app a fresh new look and made it easier to see what’s going on across all your Cumberland accounts.
Get the app
Android 12 update
Android 12 - the next version of the Android mobile operating software - is due for release in early October. If you own a Google Pixel device, you may experience difficulties using our Mobile Banking app for a short period after you update to Android 12.

What can you do with the app?

checked.png Log in quickly and securely with Touch ID and Face ID or fingerprint on Android

checked.png View the balances of your current accounts, savings accounts and mortgages

checked.png Make payments to new and existing payees or transfer money between your accounts

checked.png Browse and filter recent transactions

checked.png Use Pay2Mobile to send and receive money with just your phone number

checked.png Manage your Direct Debits

checked.png View and download your eStatements

Download the app today

Visit the App Store or Google Play Store and download the app now!

mobile-panel-appstore.png mobile-panel-googleplay.png

Help & Support

  • How do I register to use the app?

    You must be an existing Cumberland Internet Banking customer to use the app and have previously registered your mobile phone number with us.

    To register to use the app you need to complete the following steps:

    • Download the app and select 'Register' from the main menu.
    • Read and accept the Terms and Conditions.
    • Enter your Internet Banking Customer Number and Access Code.
    • We'll then send you a security code to the mobile phone number you have registered with us. Enter the code to verify your device.
    • Finally, you'll be asked to choose and confirm a 5 digit passcode to enter each time you log on. You can also enable Touch / Face ID or Fingerprint Authentication on compatible devices.
  • What do I do if I've forgotten my Passcode?

    You can reset your Passcode for the Mobile Banking app from the logon screen. Simply select 'Forgotten your Passcode' and follow the instructions.

    You'll need to know your Access Code which you use for Internet Banking and to setup the app. If you can't remember this, please call our Customer Care team on 01228 403 141 and they can help you.

  • What should I do if I lose my mobile device?

    If you lose your mobile device please call our Customer Service Team as soon as possible on 01228 403141.

  • Can I download the app on more than one device?

    Yes, you can download and use the app on multiple devices. Registered devices can be managed via the Settings menu option in the app.

  • Are there any operating system or device requirements?

    Operating Systems

    To use our app you’ll need have a device running iOS 12, or Android 5.0 and above. Please make sure you have updated to the latest operating system version available to you. Updates can be found within the settings menu on your device.

    Devices

    We try to ensure that our mobile app works well across many different devices, however it’s possible that you may experience issues if you are using an older phone or tablet.

Information

Apple, the Apple logo and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App store is a service mark for Apple Inc. Android, Google Pay and the Google Pay and Google Play logos are trademarks of Google Inc.