Mobile banking
Download our Mobile Banking app and manage your accounts quickly and easily, wherever you are.
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Payment and Security improvements

What's new in our app?

June 2019 update

A new version of our Mobile Banking app is now available. This update includes payment and security improvements, regulatory changes and bug fixes.

One of the key changes is the introduction of Strong Customer Authentication (SCA). You will be required to enter your Passcode each time you pay someone, add a new payee or make changes to your account.

This is the 5 digit Passcode you have setup with the app - you may already use it to log on. If you can't remember your Passcode, you can reset it in the app using your Customer Number (User Name) and Access Code. Simply select 'I forgot my Passcode' from the log on screen and follow the instructions.

Register your card for use abroad

Travel details

Going away this summer? We've made it even easier for your to register your Visa debit card for use abroad.

You can now manage your holidays directly in the app with new functionality to add and remove your travel details.

Select 'Using My Card Abroad' from the menu and follow the instructions.

Remember, you can only register one trip abroad at a time with a maximum of 5 destinations. If you have a joint account, the dates and destination(s) you set will only apply to your card and not that of your partner, who will need to set their own holiday flags separately.

What can you do with the app?

checked.png Log in quickly and securely with Touch ID and Face ID or fingerprint on Android

checked.png View the balances of your current accounts, savings accounts and mortgages

checked.png Make payments to new and existing payees or transfer money between your accounts

checked.png Browse and filter recent transactions

checked.png Use Pay2Mobile to send and receive money with just your phone number

checked.png Manage your Direct Debits

checked.png View and download your eStatements

Download the app today

Visit the App Store or Google Play Store and download the app now!

mobile-panel-appstore.png mobile-panel-googleplay.png

Other ways to pay with your mobile

Pay2Mobile Image
Pay your friends using just their mobile number
Apple Pay Image
Apple Pay
Pay in person, apps or online using your Apple device
Google Pay Image
Google Pay
Pay with your Android device online, in stores and more


  • How do I register to use the app?

    You must be an existing Cumberland Internet Banking customer to use the app and have previously registered your mobile phone number with us.

    To register to use the app you need to complete the following steps:

    • Download the app and select 'Register' from the main menu.
    • Read and accept the Terms and Conditions.
    • Enter your Internet Banking Customer Number and Access Code.
    • We'll then send you a security code to the mobile phone number you have registered with us. Enter the code to verify your device.
    • Finally, you'll be asked to choose and confirm a 5 digit passcode to enter each time you log on. You can also enable Touch / Face ID or Fingerprint Authentication on compatible devices.
  • How do I change my Passcode?

    You can change your Passcode in the app by selecting the 'Change Passcode' option from the menu.

  • What do I do if I've forgotten my Passcode?

    You can reset your Passcode by registering your device again. Simply select 'I forgot my Passcode' from the log on screen in the app and follow the instructions. You'll need your Customer Number (User Name) and Access Code to do this.

  • Can I download the app on more than one device?

    Yes, you can download and use the app on multiple devices. Registered devices can be managed via the Settings menu option in the app.

  • What is Pay2Mobile?

    Pay2Mobile is part of Paym; a national payments service which connects the current accounts and mobile phone numbers of over 40 million customers of the participating banks and building societies. Pay2Mobile allows Cumberland current account customers to send and receive money simply and securely using just a person’s mobile phone number.

  • How much money can I send via the app?

    Transfer Money
    You can transfer up to the amount of your available balance between your Cumberland accounts.

    Pay Someone
    You can send up to £10,000 to payees per account, per 24 hour period.

    You can send between £1 and £500 per day through Paym.

  • What should I do if I lose my mobile device?

    If you lose your mobile device please call our Customer Service Team as soon as possible on 01228 403141.

  • What do I do if I change my phone number?

    Please call our Customer Service Team on 01228 403141 for assistance with changing your mobile number.


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