About The Cumberland
We're a building society run for the benefit of our customers. Providing mortgages, savings, current accounts and other financial services.
Who, what, where?
The Cumberland is a building society based in Cumbria, with our branch operating area covering Cumbria, South West Scotland, West Northumberland and North Lancashire.
Throughout our branch operating area, we offer mortgages, savings and current accounts. We also provide residential and commercial mortgages across mainland UK.
Our Business team specialise in hospitality and commercial lending - ranging from holiday let mortgages to hotel and development finance.
Thinking of buying a car? Borderway Finance offer vehicle finance for personal and business customers.
Why The Cumberland?
We pride ourselves on our exceptional customer service and extensive knowledge. But don't just take our word for it, hear what our lovely customers have to say about us.
See our star rating
How are we different?
We're owned by our customers
We put customers’ interests first in everything we do, from providing a wide range of great products to improving service and value. Our aim is to make a positive difference to the lives of our customers, our communities and our people.
We take our social and ethical responsibilities seriously
As we do not invest our members' money in stocks and shares, many of the issues normally associated with ethical investment do not apply to us. In the last financial year, we donated more than £100,000 to support local community, educational and charitable initiatives.
We look at individual circumstances
Our expert team make decisions on a case by case basis and the outcome of your application is not decided by a computer. Whether you're an apprentice, self-employed, a first time buyer, retired or a business owner, we'll do everything we can for you.
We're easy to contact
You can give us a call, pop into your local branch or chat to us online or via social media.
Get in Touch
Phone and online
Our Carlisle based Customer Service team are available 8am - 8pm on weekdays and until 4pm on weekends for any account queries you have.
We also have our digital agents on web chat to help online with general queries.
We also have our digital agents on web chat to help online with general queries.
Digital banking
You can use our Mobile Banking app or Internet Banking service to manage your finances wherever you are.
View your balances, transactions and statements, make payments, transfer money between your accounts and more. Safely and securely.
View your balances, transactions and statements, make payments, transfer money between your accounts and more. Safely and securely.