Advisors you can really trust

Published on
26 May 2023

When The Cumberland says its mortgage advisors are experienced it’s not joking – together they boast a combined total of 257 years helping people buy their homes.

In fact, the team has clocked 368 years working at The Cumberland when you take into account their other roles at the building society before becoming mortgage advisors.

Customer reviews regularly highlight how much people appreciate that their mortgage is being handled by people in the Cumberland team who have local knowledge and take great job satisfaction in supporting them make what is often the biggest purchase of their lives.

Elizabeth Eastburn, head of direct distribution for The Cumberland said: “I’m immensely proud of our excellent and dedicated mortgage team.

“They work hard to ensure the customer is always their top priority and that everyone experiences the well-known ‘Cumberland kindness.’ I’m passionate about staff having purpose and creating an environment for our colleagues to shine and be proud.”

The Cumberland has always been customer focused and this was recognised once again in January when the building society won the coveted Platinum Trusted Service Award from leading customer reviews platform Feefo for the third year in a row.

We spoke to some of the team to find out a little about them and their passion for their roles.