Jessica Hartley

Jessica Hartley, 22, qualified as a mortgage and protection advisor last year and is based in the new mortgage business team at Kingstown, Carlisle.

Why did you decide to be a mortgage advisor?

I really wanted to try and make a difference by making the process as easy as possible for my customers. Making a smooth transaction for people is always my priority, I like to really make a difference and this role gives me that opportunity.

Do you think local knowledge helps you with your role?

Yes definitely. When I call customers, they know that you are calling from Cumbria and not in a call centre elsewhere.

What do you feel is missing in the Carlisle housing market at present?

There needs to be more low cost affordable homes. They are always the first to sell on the new build developments, they are the ones that people fight over, so there is clearly a shortage.