I really wanted to try and make a difference by making the process as easy as possible for my customers. Making a smooth transaction for people is always my priority, I like to really make a difference and this role gives me that opportunity.
Yes definitely. When I call customers, they know that you are calling from Cumbria and not in a call centre elsewhere.
There needs to be more low cost affordable homes. They are always the first to sell on the new build developments, they are the ones that people fight over, so there is clearly a shortage.