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Domestic, Financial or Economic Abuse

Are you, or is someone close to you, experiencing domestic, financial or economic abuse? Are you looking for further information or unsure of what to do next?

This page provides information and links to organisations that may be of help.

If you are a Cumberland customer and concerned about an account with us, you can call us on 01228 403141. Alternatively, you can visit your local branch where a Cumberland colleague will take the time to assist you.

Browser Safety

Visiting this page may show in your internet browser history and could be viewable to others. The following links will help you to clear this information from your history, depending on the web browser that you are using:

Alternatively you may wish to use a secure device that your abuser does not have access to.

Are you in immediate danger?

If so, you should call the police on 999.

If you are unable to speak at the time, typing 55 will inform the operator that you are in danger.

Understanding Domestic and Financial Abuse

Domestic abuse can impact the wellbeing of victims and their families. It can be a solitary act, or a pattern of behaviour that manifests over a period of time. The abuser is often someone close to us, a loved one, family member or carer.

Examples of Domestic Abuse can include things such as:

  • Controlling, intimidating, degrading and isolating someone, which is intended to apply power or control over them.
  • Psychological and emotional abuse, which aims to manipulate and influence someone’s thoughts, undermine their self-worth and weaken or frighten them.
  • Physical or sexual abuse.
  • Harassment and stalking - Persistent unwanted attention, monitoring, or following someone.
  • Online or digital abuse - Use of technology to harm, control, or harass someone.
  • Gaslighting - Where an abuser makes someone doubt their own reality, memory or perception.

Examples of Financial or Economic abuse can include things such as:

  • Being persuaded to make a big life decision that makes you more reliant on a person, such as taking out a joint mortgage
  • A person (or people) running up debts in your name
  • Having your money controlled by others
  • Having your ability to work restricted

Domestic Abuse can impact the mental, emotional, physical, social, and financial wellbeing of victims and their families.

Further information can be found on the NHS website or in the UK Finance Its Your Money leaflet

How can The Cumberland help?

Areas where we might be of assistance:

  • Helping to understand the payments going in and out of your account 
  • Resetting login details for Internet Banking or changing the PIN number of your card 
  • Helping you to understand your options if a joint account is affected 
  • Setting up a new current or savings account 
  • Redirecting your account statements to a different address 
  • Support you to get help with debt advice
  • Providing details of other organisations that could provide further support 

You can tell us about your circumstances and support needs in person, by telephone or by completing this form.

If you need to talk to us regarding an account with us, our colleagues are trained to offer friendly and confidential support. You can be assured that they will handle your call with care and will take any time required to understand your situation.

You can call us on 01228 403141. Alternatively, you can pop into your local branch and speak to a colleague.

A Cumberland colleague can call you

If you would like a Cumberland colleague to contact you over a matter relating to domestic, financial or economic abuse, please complete this form to the best of your ability and we will get in touch.

Please note:

  • The information you provide will be used for us to contact you and for this purpose only.
  • We will only attempt to contact you once. Should you need us to try again, please complete the form again.
  • All calls are confidential. We will only share information with third parties with your explicit consent or where necessary to protect your interests.
  • Visiting this page may show in your internet browser history and could be viewable to others. Please click here for information on Browser Safety.

Other Support

Financial or economic abuse is a form of domestic abuse. UK Finance produce a leaflet detailing the support available if you are or have experienced economic or financial abuse. It can be found here.

If you feel that you have been affected by domestic abuse, the National Abuse Helpline is a free service available 24hrs per day, 7 days per week: 0808 2000 247.

The following organisations may also be of help: