OUR AWARDS
We have won various awards in recent years for a range of achievements

AWARDS

FAIRER FINANCE GOLD RIBBON Image
FAIRER FINANCE GOLD RIBBON
Happiest customers in the UK
Our bank account customers are the happiest in the UK according to research undertaken by Fairer Finance.

The top spot was awarded by Fairer Finance, a consumer group that focuses on the banking industry.

Their independent survey of over 23,000 bank and building society customers across the UK found out what people think of their financial provider, how well they handle complaints and how transparent they are.

We topped the table for bank accounts, ahead of the likes of First Direct and also ranked number one for customer happiness.

Alex Windle, General Manager at the Society, said, “We’re extremely proud of the service we provide so it’s great to know our customers rate us so highly. The research clearly shows that big doesn’t always mean best, so if the service you’re receiving from your bank is poor, switch to somewhere that makes you happy!”
MONEYFACTS AWARDS 2016 Image
MONEYFACTS AWARDS 2016
Regional Lending Provider of the Year
We won the Regional Lending Provider of the Year category at the Moneyfacts awards.

The accolade is awarded to the mortgage provider that offered the most consistently competitive products over the course of a year. This award follows us being named as Best Regional Building Society for our consistently competitive mortgages at the Mortgage Finance Gazette awards in both 2014 and 2015.

Peter Temple, Deputy Chief Executive, collected the award and commented, “We are particularly delighted to win this award as Moneyfacts is a completely independent comparison site, and is one of the industry’s leading providers of impartial financial information. To be recognised by them shows that we are delivering our aim of providing the best possible value for our members.”
MORTGAGE FINANCE GAZETTE AWARDS 2016 Image
MORTGAGE FINANCE GAZETTE AWARDS 2016
Best Regional Building Society
We picked up five awards at the 2016 Mortgage Finance Gazette awards ceremony in London.

We were named ‘Best Regional Building Society’ for the second year. The title is awarded to the building society that has offered the most consistently competitive mortgage rates over a year, and this is now the fourth time we have received the prestigious award.

David Stewart, manager of our Carlisle city centre branches, said, “We are delighted to be named the UK’s ‘Best Regional Building Society’ again. The award is based on the actual cost of a mortgage rather than the ‘headline’ rate, so it recognises the most competitive mortgage provider. Our aim has always been to offer our customers consistently competitive mortgages and it is great to see this acknowledged by a national, industry-leading publication.”
MORTGAGE FINANCE GAZETTE AWARDS 2016 Image
MORTGAGE FINANCE GAZETTE AWARDS 2016
Winner - Community Services Award
We picked up five awards at the 2016 Mortgage Finance Gazette awards ceremony in London.

This included winning the Community Services Award in recognition of our contribution to local communities and support of voluntary and charitable organisations around the region.

David Stewart, manager of our Carlisle city centre branches, said, “It’s pleasing to receive the Community Services Award. Each year, in addition to providing financial donations to a wide range of local voluntary organisations, charities and schools, our staff support a number of good causes and aim to make a real difference to their communities. This award is recognition of their hard work.”
MORTGAGE FINANCE GAZETTE AWARDS 2016 Image
MORTGAGE FINANCE GAZETTE AWARDS 2016
Highly Commended - Best Overall Lender
One of five awards we picked up at the 2016 Mortgage Finance Gazette awards ceremony in London
MORTGAGE FINANCE GAZETTE AWARDS 2016 Image
MORTGAGE FINANCE GAZETTE AWARDS 2016
Highly Commended - Customer Service/Treating Customers Fairly
One of five awards we picked up at the 2016 Mortgage Finance Gazette awards ceremony in London
MORTGAGE FINANCE GAZETTE AWARDS 2016 Image
MORTGAGE FINANCE GAZETTE AWARDS 2016
Highly Commended - Best Anti-Fraud Service
One of five awards we picked up at the 2016 Mortgage Finance Gazette awards ceremony in London
CARLISLE LIVING AWARDS 2015 Image
CARLISLE LIVING AWARDS 2015
The Digital City Award
We were delighted to win the ‘Digital City Award’ at the Carlisle Living awards on 10 September 2015.

Carlisle Living is a monthly lifestyle magazine, with a readership of 26,000, focusing on popular culture, social events, local people and businesses from Carlisle. The annual awards event, held at the Garden of Eden near Crosby-on-Eden, recognised the achievements and services of a range of local individuals and businesses, and was this year attended by over 400 people. We won the ‘Digital City Award’ for our use of digital technology within our banking services, specifically the development of our Pay2Mobile service and mobile banking app.
MORTGAGE FINANCE GAZETTE AWARDS 2015 Image
MORTGAGE FINANCE GAZETTE AWARDS 2015
Two Awards
In November 2014, we were named 'Best Regional Building Society' at the Mortgage Finance Gazette awards.

The title is awarded to the building society that offers the most consistently competitive mortgage rates over the course of a year.

We were was also highly commended in the 'Overall Lender' category, which includes all of the major national banks and building societies.
MONEYFACTS AWARDS 2015 Image
MONEYFACTS AWARDS 2015
Highly Commended - Regional Lending Provider
We were been ‘Highly Commended’, finishing second in the Regional Lending Provider of the Year category at the Moneyfacts awards, held in London on Tuesday 2 June.

The accolade is awarded to mortgage providers that have offered the most consistently competitive products over the course of a year. The award follows the Cumberland being named as Best Regional Building Society for its consistently competitive mortgages at the Mortgage Finance Gazette awards in November 2014.
MORTGAGE FINANCE GAZETTE AWARDS 2017
Best Regional Building Society
We’ve been named ‘Best Regional Building Society’ for the third year in a row at the 2017 Mortgage Finance Gazette awards ceremony in London.

The title is awarded to the building society that has offered the most consistently competitive mortgage rates over a year, and this is now the fifth time we have received the prestigious award.

We were also highly commended in the Best Overall Lender category.

Alex Windle, General Manager at the Society, said, “It’s amazing to collect this award for the third year in succession. This award is given to the lender whose mortgage range offers the lowest total costs to the borrower. It’s a significant award for us because it’s proof our customers continue to get great value mortgages.”
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