Award-winning customer service

Providing great service is something we’re really proud of. Thanks to your feedback, we’ve won Feefo’s Platinum Trusted Service Award.
See our star rating

We ask our new customers to rate us and we’re delighted to say nearly all of you gave us 5 stars out of 5.

This has helped us to put Cumbria, Lancashire and South West Scotland on the map for incredible customer service, and scoop Feefo’s Platinum Trusted Service Award.

This award is reserved for the very best customer service in the country, so it’s a big well done to all our amazing people who have helped to brighten your day.

Hear what our customers have to say...

Meet the people who make our customer service amazing
Visit our Brighter Banking website to get to know some of our great people.
Get in touch with our Customer Care team
Whether you want to chat about your finances or have a general question, our Carlisle-based team are here to help you 7 days a week.

Feefo is a leading review and customer insights technology company that provides businesses with the tools to collect real, purchase-verified reviews and insights.

A Gold Trusted Service Award is given to businesses who have collected 50 or more Feefo service reviews between January and December of the previous year, achieving a service rating of 4.5 and above. Platinum Awards are given to companies that achieve this rating in three consecutive years.