Contact us

Home insurance

Make a claim

To make a claim, head over to our claims page for contact details and some information about the claims process.

Aviva policies

Existing claims

To speak to Aviva about an existing claim, call them on 0800 092 3784 between the hours of 9am and 5pm Monday to Friday.

Help with your policy

If you have any questions about your policy, or want to make any changes to your policy, please call us on 01228 403 141.

RSA policies

Help with your policy

To make changes to your policy, for cancellations, or to ask us a question about your RSA Home Insurance, call us on 0330 102 4204, available 8am-6pm, Monday-Friday and 9am-1pm on Saturdays.

View our policy wording document.

Emergency assistance

If you chose the Home Emergency Assistance option, you can reach our 24 hour emergency helpline on 0345 072 7149.

Before calling, please ensure you take any immediate action you think is necessary to protect your home from further damage, such as switching off the gas, electricity or water. We have a team of tradesmen on-hand to carry out urgent repairs 24 hours a day, 7 days a week.

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Important Information

As an intermediary, we act on behalf of RSA in arranging your insurance. Your insurance will be underwritten and administered by RSA (Royal and Sun Alliance plc (No 92792). Registered in England and Wales at St. Mark’s Court, Chart Way, Horsham, West Sussex, RH12 1XL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. We do not ask you to pay a fee but we receive a commission from RSA which is a percentage of the total annual premium paid by you each year.