Grief Awareness Week

Grief Awareness Week aims to raise awareness of all aspects of grief and loss, to open conversations and to normalise grief.

There are many outstanding organisations within our local community that, on a daily basis, help to hold these conversations and offer assistance to those affected. At The Cumberland we are fortunate to work with a number of these truly life-changing pillars of support.

Eden Valley Hospice

The patient and family support team at Eden Valley Hospice offer counselling through trained counsellors with specific training in the issues connected with grief and loss. Their therapeutic approach creates a safe space for listening and reflecting.

Hospice at Home Carlisle and North Lakeland

The Hospice have trained family support team members and professional counselling is also available if there is an agreed need. The family support service is available to everyone, regardless of whether Hospice at Home is, or was, involved in the care.

Hospice at Home West Cumbria

Hospice at Home West Cumbria provides a range of services to patients, carers, and their families. These services are available both before and after bereavement. Their team helps with coping, loss, grief, and bereavement. Services Include: One-to-one support, Group support and Complementary Therapies.

Bereavement and Banking

The subjects of bereavement and grief will touch all of us at some point in our lives. Where it relates to banking, it often comes at the hardest of times, the passing of a relative or loved one.

Often before this point, there can be circumstances where an account holder is unable to manage their finances for themselves. They may want to arrange for someone they trust to take care of their affairs and help them with their finances.

The procedures in this instance vary depending on individual circumstances and location. The Cumberland are always here to discuss your needs with compassion and understanding, either on the high street or over the phone.

Lasting Power of Attorney

There are some legal processes which apply during certain illnesses and during bereavement, one such process being the ability to operate another person’s bank account. This also applies in cases where decisions are to be made on behalf of an account holder possibly losing their mental capacity in the future.

You can find out more about Power of Attorney here.

Please be aware that 3rd party usage of accounts is not allowed except with a Power of Attorney which can be applied for online or through a solicitor and then needs to be registered with ourselves.

When Bereavement Occurs

Should the unfortunate happen and a loved one passes away, many processes need to take place, most of which you may be experiencing for the first time, including the closing of a bank account.

We have produced a guide to managing financial matters for the bereaved, which can be obtained in branch and have a section of our website dedicated to the subject of bereavement and banking.

Register a Bereavement

If you are attending one of our branches to begin the process of registering a bereavement, we kindly request that you bring along a copy of the death certificate where possible. A member of our team will take you to a private room (depending on the branch) where our advisor will assist you in completing our bereavement document and will be on hand to answer any questions that you may have.

Please note that without a death certificate you can still contact us as we may be able to begin the process and offer advice on what comes next, however the certificate will need to be provided at a later date in order to finalise proceedings.

Further Bereavement Support

We have provided further information on bereavement support here which includes banking processes and links to relevant websites that we hope may be of use.

If you prefer to speak to us in person, we are here for you in branch or by calling 01228 403141 where our trained advisers are waiting to help.