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Online and mobile security
What's new in Internet Banking?
We've recently made some improvements to our Internet Banking service to make banking with us even easier. You can now:
Change your contact details online
Register for and receive new user alerts
Apply online for savings accounts
You can read more about the new features and functionality below. Not registered yet? Contact us on 01228 403 141 or pop into any branch.
Change your contact details online
- Update your address, landline telephone number and email
- We'll verify your request via a text to your registered mobile number
- If you need to update your mobile number please visit any branch or call us on 01228 403141
Register for and receive new user alerts
- New alerts include secure messages, payments processed and payments deleted
- Alerts can now be received via text, email or secure message
Apply online for savings accounts
- Customers can apply for a range of savings accounts direct from Internet Banking
- Please note, eligibility criteria and T&Cs apply. This service isn’t available for business only customers, trustees or attorneys.
Safe, secure banking
FAQs
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How do I register for Internet Banking?
Call us
If you're an existing Cumberland current account customer who would like to register for Internet Banking, please call our Customer Service Team on 01228 403 141.
Visit us in branch
You can also pop into any branch and a member of the team will be happy to help you register. Remember, if you opened your account in branch, you may have already opted in for Internet Banking.
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I've forgotten my Internet Banking log in details, what do I do?
Forgotten User Name
You can find your original User Name (referred to as your Customer Number) in the welcome email or letter which was sent to you when you opened your current account. If you have since changed it, please call our Customer Service Team on 01228 403 141.
If you use our Mobile Banking app, you can find your User Name next to your name on the main menu screen. Otherwise please call our Customer Service Team on 01228 403 141.
Forgotten Access Code
You can reset your Access Code by selecting the link on the logon page. Otherwise please call our Customer Service Team on 01228 403 141.
Forgotten Memorable Word
If you have forgotten your Memorable Word, please call our Customer Service Team on 01228 403 141.
Access Suspended
If your access to Internet Banking has been suspended, please call our Customer Service Team on 01228 403 141.
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How do I change my Internet Banking User Name?
You can change your Internet Banking User Name to something easier to remember. Simply log on to Internet Banking and select 'Other Services > Change User Name' from the main menu.
