Contact Us

How can we help you?
Important information
So that we can continue to assist those who need our help the most, please only call us if it’s urgent. View our help and support pages to find answers to your questions and remember you can use our Mobile app and Internet Banking for your everyday banking needs. Thanks for your patience and understanding.

Ways to get in touch

Send us a message
Use our online form for general enquiries and feedback.
Chat online
Speak to our Customer Care team if you have a question or need support.
Call Us

Our amazing Customer Care team, based in Carlisle, are here to answer your calls and provide support seven days a week.

(01228) 403 141
Open tomorrow from 8am.

Appointments and opening times

Mortgage Enquiries
To help you decide whether to schedule a call with one of our expert advisers, visit our quick eligibility checker.
Opening Times
View the latest branch opening times and Customer Care team availability.
Branch Finder
Use our branch finder to locate your nearest branch.

Coronavirus help & support

Please view our dedicated coronavirus help and support section for the latest information and advice. This includes details on mortgage payment holidays, financial and mental wellbeing, managing your account, fraud protection and more.

Support for customers impacted by coronavirus (COVID-19)

Make a complaint

View our complaints procedure