It’s personal: The Cumberland highlights face-to-face mortgage appointments
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The Cumberland is getting personal- reminding customers that face-to-face mortgage appointments are available in a selection of their branches.
We spoke to some of the team to find out a little about them and their passion for their roles.
Gillian, Mortgage and Protection Advisor
"I think many people are fed up with telephone and Zoom calls and things like that. Getting in, speaking to somebody and seeing them face to face, I tend to work better that way,"
Chloe, Mortgage and Protection Advisor
"It is important to our customers to have that face-to-face option. And I think it works well - it's something that customers do regularly."
Victoria, Mortgage and Protection Advisor
"Sometimes we feel like the last man standing. There aren't many places that will offer face-to-face appointments now, especially mortgage appointments."