Changes to branch opening hours

Published on
4 August 2021

Following an extensive review of branch transaction levels and customer usage following the lifting of lockdown restrictions earlier this year, we can confirm our current branch opening hours will become permanent with effect from Wednesday 1 September.

Our larger branches will remain open 6 days a week, from 9.30am-4pm on weekdays and 9am-12noon on Saturdays. Our smaller branches will open from 9.30am-4pm on Mondays, Wednesdays and Fridays, but will close 1.30pm-2.30pm.

These changes were made initially in response to the lockdown, however, since the reopening of the high street in April our transaction levels have remained significantly lower than before the pandemic. Furthermore, an increasing proportion of our customers are now managing their accounts online or via our customer care telephone team. As a result, the demand for our branch services has reduced.

As a customer-owned business, we are committed to providing the services our customers need, whilst balancing our obligation to keep our business sustainable. We have not taken this decision lightly and in making it our priority has been to ensure that we can continue to provide our customers and communities with our services locally through our branch network.

Customers who need to know the opening hours of their local branch can visit our branch finder, please click here.

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