Privacy Policy

Cumberland Building Society (“we” or “us”) are a building society based at Cumberland House, Castle Street, Carlisle, Cumbria CA3 8RX. This statement describes how we use any personal information we collect about you when you use this website. Our privacy policy covers us and our website.

• residential and commercial mortgages
• savings and current accounts
• estate agency
• general financial advice

How we will use information about you

You can access and browse our website without disclosing personal information. However, in order to provide the services offered by our website, we need to hold certain personal information. Except to the extent that we are required or permitted by law, any personal information which we collect will be used solely for the purpose of providing the services offered on our website, and we will not hold it for any longer than is necessary for this purpose.

It is our policy to take all necessary steps to ensure that personal information we hold is processed fairly and lawfully, and to ensure that all relevant statutory requirements are complied with, including the eight data protection principles contained in the Data Protection Act 1998 (“the Act”). We will take all necessary steps to implement this policy and to monitor our internal procedures periodically to ensure compliance. We will monitor on an ongoing basis compliance with the provisions of the Act by third party processors of personal information held by us. All our employees and data processors who have access to personal information are obliged to respect the confidentiality of your personal information.

We do not knowingly collect personal information from children.

Please note that if you put personal information on publicly available parts of our website, this will be accessible to persons in countries outside the European Economic Area (EEA), which may not have data protection laws as comprehensive as those that exist in the EEA.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you view our website, we may store some cookie files, which will enable us to measure the use of the pages and features on our website and to tailor it to match your interests and preferences. The cookie does not contain any data personal to you. Cookies are stored on your computer and will be removed either when you close your browser, or after 24 hours. For further information visit www.allaboutcookies.org.

Your browser may allow you to erase the cookies, block all cookies or receive a warning before a cookie is stored. Please refer to your browser instructions or the website above. However, in some instances unless the cookies are accepted, you will not be able to access parts of our website.

Marketing

We disclose Personal Information about Site visitors to other companies in the Cumberland group for the following purposes:

• market research
• business analysis

We will not disclose your personal information without first obtaining your consent.

We may from time to time use your personal information to send you information by telephone, e-mail, SMS and post about our group, our special offers and other information that you may find useful. If you do not wish to receive this information please contact us using one of the following free methods:

• email: customerservice@cumberland.co.uk
• post: Marketing Department, FREEPOST, Cumberland Building Society, Castle Street, Carlisle, Cumbria CA3 8RX

Access to your information and correction

You can find out what personal information we hold about you by writing to: Data Protection Officer, Cumberland Building Society, Cumberland House, Castle Street, Carlisle, Cumbria CA3 8RX. Your request must be accompanied by a cheque for £10.00. Should we be prevented from disclosing your personal information we will give reasons for any such refusal.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate by writing to our Data Protection Officer at the above address. We may request that you provide further information and identification to enable us to comply with this request.

Other websites

Our website may contain links to other internet sites that are not owned by us. We are not responsible for the content of such sites or for the privacy policy of such sites or for personal information which such sites may collect or place on your computer. When you link to other websites, you should read their privacy policies.