Operating system requirements
Andriod
For Android devices the minimum version is Android 10.
iOS
For Apple devices the minimum version is iOS 15, but this will be changing to iOS 16 in May 2025. After our next upgrade, your device will need to be running iOS 16 or above.
To check which operating system your devices uses follow the below steps.
For iOS
Go to Settings > General > About > iOS Version
The version will be a number for example 18.3.2.
You can check if there is an update available by going to Settings > General > Software Update
For Android
Go to Settings > About Phone > Android version
You can check if there is an update available by going to Go to Settings > System > Software Update
Android is an operating system which runs on lots of different devices e.g. Samsung, Google Pixel, Huawei, Motorola, Oppo and others.
To check whether your device has an update available follow the below steps.
For iOS:
Go to Settings > General > Software Update
Here you will either have an update available to download and then install or it will say you are ‘Up to date.’
You can also check whether you have ‘Automatic updates’ enabled here too. With this enabled or ‘On’ your software updates will download and install automatically overnight when your phone is plugged in to power.
For Android:
Go to Settings > System > Software update.
Here you'll find your update status. If an update is available, you can follow the on-screen instructions. If not, you’ll be told you’re ‘Up to date.’
You can also check here whether you have ‘Automatic downloads’ enabled too. With this enabled or ‘Toggled on’ your software updates will download automatically when connected to Wi-Fi. You can then install when convenient.
Android will also notify you when an update is available. You can download and install directly from the notification.