Current and Savings Accounts
Important Details for Payments
If you are receiving money into your account or setting up a direct debit instruction to pay a third party, it is your responsibility to provide the payment originator with the correct sort code and account number.
For Faster Payments, Bacs and CHAPS you should quote sortcode 16-52-21 and your eight digit Cumberland account number. These can be found on your account statement, on your Visa Debit card, on Cumberland Internet Banking, Mobile Banking and on Pay2Mobile.
When receiving money from outside the UK, you should quote the SWIFT BIC (Bank Identifier Code) and IBAN (International Banking Account Number) displayed at the top of your account statement. Alternatively you can obtain this information by visiting your local branch or calling our Customer Care team on 01228 403 141 .
Customer Information - International Payment Service
From Thursday 4 June customers will no longer be able to make or receive international payments from or into Cumberland accounts; this includes both personal and business accounts.
You can continue to use your accounts as you do now. However, if you need to make an international payment after Thursday 4 June you will need to make these through another provider.
For further information please see the FAQs below.
< Help & Support
International Payment FAQs
One of our priorities is to safeguard our business for the future. As part of this, we are investing in a new banking platform to ensure The Cumberland continues to thrive for many years to come.
In readiness for the new banking platform, we have reviewed our current banking services, and we can no longer support international payments.
You can use your Cumberland account to make the payment up to and including Wednesday 3 June 2026.
From Thursday 4 June 2026 you will need to make these through another provider who provides international payment services.
There are many other providers of international payments in the UK. We are unable to recommend a specific provider however a selection of other payment providers is included below. This list will help you to find an alternative service.
Important: If you choose another provider then please ensure you read and understand the terms and conditions of the service including any fees. We are not responsible or liable for services offered by 3rd party providers and we are unable to confirm the suitability of other services for your specific needs.
Other Payment Providers
No, you cannot continue to receive international payments into your account. From Thursday 4 June 2026 you will need to arrange for these to be paid into an alternative account with another provider who offers international payment services.
Any international payment received from you or someone else shall be returned directly to the sender.
You may be liable for any fees incurred by the third party, please ensure you make alternative arrangements.
Yes, you can continue to use your debit card(s) abroad as you do now.
No. You can continue to use your account(s) as you do now for all other payment services.
Yes, subject to the terms and conditions of your account.
Important: It is a condition of some savings accounts that you also hold a current account with the Society. This applies to our E-Saver, Regular Saver and First Home Saver products.
If you hold any of these savings products with the Society, then the closure of your current account will also result in the closure of your savings account. We will be happy to help you to choose an alternative savings account from our range, or you can click here for more information.
Yes, the change applies to all current accounts held with the Society.
Our personal current accounts are not designed to be operated from overseas and therefore you will need to consider alternative options for your banking. If you move overseas in the future, your personal current account will be closed in accordance with the account terms and conditions.
An international payment is any payment sent to or received from anywhere outside of the United Kingdom (England, Scotland, Wales and Northern Ireland).
The Channel Islands (Jersey & Guernsey) and the Isle of Man are not part of the United Kingdom and therefore would be an international payment.