Help & Support

Current and Savings Accounts

Important Details for Payments

If you are receiving money into your account or setting up a direct debit instruction to pay a third party, it is your responsibility to provide the payment originator with the correct sort code and account number.

For Faster Payments, Bacs and CHAPS you should quote sortcode 16-52-21 and your eight digit Cumberland account number. These can be found on your account statement, on your Visa Debit card, on Cumberland Internet Banking, Mobile Banking and on Pay2Mobile.

When receiving money from outside the UK, you should quote the SWIFT BIC (Bank Identifier Code) and IBAN (International Banking Account Number) displayed at the top of your account statement. Alternatively you can obtain this information by visiting your local branch or calling our Customer Care team on 01228 403 141 .

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