Careers at The Cumberland
Our people are our greatest asset. Want to join us? Find out about our current vacancies below.

The Cumberland is a forward thinking organisation committed to providing excellent customer service and putting its members first.

One of the main ways we achieve such a high level of customer service is through the staff we employ.

We have over 480 staff based in our head office and our branch network, which extends throughout Cumbria, Dumfriesshire, North Lancashire and Northumberland, and it is these people that help us to be the success that we are today.

  • Do you see yourself as our next valuable team member?
  • Would you like to grow with an organisation that values its staff and prides itself on the customer service that is offered?

If yes, then we would like to meet you.

If you’re an enthusiastic team player and have the commitment and desire to succeed, then see what exciting opportunities we may have in our current vacancies, or read on to discover the different roles we can offer.

Current vacancies

  1. Part Time Customer Service Assistant @ Rosehill Branch, Carlisle

    Salary £9.23 per hour
    Plus Performance Related Incentive Scheme

    The main duties of a Customer Service Assistant will be to provide an outstanding level of customer service, offer an efficient cashiering service, generate sales leads and provide administration support.

    We recognise that the people in our team are our greatest asset, therefore, we offer excellent training and development and all staff have the opportunity to progress their career within a financial services environment, which can ultimately lead to managerial level.

    You should possess:

    • Effective communication skills
    • Confidence in working to deadlines and goals
    • A real interest in working with the general public
    • A confident, friendly and approachable manner

    The normal hours of work will be:
    Wednesday, Thursday, Friday - 8.45am – 5.15pm
    Alternate Saturdays - 8.45am – 12.15pm

    However, shorter working hours would also be considered. If you wish to work shorter hours please note your preferred hours on the application form.

    The closing date for completed applications is 18 January 2019.

  2. Test Analyst @ Head Office, Carlisle

    Salary of £17,433 (rising to £18,770 subject to the successful completion of a training plan)

    We are looking for confident and enthusiastic individuals who will demonstrate a passion for software testing and quality assurance to join our talented testing team.

    This dynamic team are responsible for delivering innovative new products and systems across The Cumberland Group, working with our in-house IT developers, third party suppliers, and other specialist departments.

    As a Test Analyst, you will need to be technically competent, with excellent problem-solving and communication skills.

    This role offers an excellent opportunity to progress within the Society, gain exposure to various business areas and work closely with all levels of management.

    Key duties and responsibilities:

    • Design, manage and execute tests during all phases of testing
    • Accurately report & prioritise defects and faults to quickly resolve all issues
    • Analyse business or functional requirement documents to produce test estimates and plans
    • Create specification documents, capturing and detailing all end users requirements in a logical way
    • Provide regular updates to stakeholders
    • Challenging existing operations to improve processes
    • Liaise with other teams, including our team of highly trained IT Developers, to deliver required changes

    Essential skills and attributes:
    • Good attention to detail
    • Strong communicator (written and verbal)
    • An interest in new technology
    • Highly organised, ensuring effective management of own workload to ensure all project deadlines are achieved
    • Proactive, resourceful, and able to use initiative whilst working alone or in a team
    • Willingness to learn and develop
    Examples of projects delivered by the Business Change Department:
    • Apple and Android Pay
    • A brand new internet banking system, with a look and feel that is fully responsive to a desktop, mobile phone or tablet.
    • Numerous mobile banking app upgrades, including the use of “Touch ID/fingerprint recognition” technology
    • A new mortgage calculator on the website

    And there are loads more exciting projects coming next year...

    This position will be considered either working full time, part time, which can be family friendly hours or job share would also be considered.

    The closing date for completed applications is 21 January 2019.

How to Apply

Download our application form in your chosen format below and email it to or post it to: People and Culture Team, Cumberland Building Society, Cumberland House, Cooper Way, Parkhouse, Carlisle CA3 0JF.

To see how we will use the information you provide to us as part of our recruitment process, read the Applicant Privacy Notice.

Application form

Microsoft Word
Email to:
Download Word Application
Or post to:

People and Culture Team
Cumberland Building Society
Cumberland House
Cooper Way
Carlisle CA3 0JF
Adobe PDF
Email to:
Download PDF Application
Or post to:

People and Culture Team
Cumberland Building Society
Cumberland House
Cooper Way
Carlisle CA3 0JF


Having great people means we'll provide great customer service. We strive to ensure our staff become the best they can be.

Committed to our people
We are committed to training staff members at all levels and provide both on the job training and centralised training courses.
We provide training to our staff to assist them in achieving their objectives, through structured training and development plans.

All of our staff members have the opportunity to work towards a qualification relevant to their role and this is fully supported and encouraged by us.
Our staff are continually given the opportunity to develop new skills and further their financial services career with us
This was recently reflected in the Society winning a national award for its commitment to training and developing staff.

This structured training system, called Train Track, allows staff members to complete modules to take them from being a new starter to being a manager.

This gives staff the opportunity to reach their full potential. A key element is the training library that is constantly updated to help staff progress in their chosen career with us.

We have a dedicated staff trainer who runs all our internal training courses.
We like to encourage and support our staff to do exams to increase their knowledge and understanding
This gives them an opportunity to develop and progress. The exams are a recognised qualification throughout the Financial Services Industry and there are many levels you can study.