Careers at The Cumberland
Our people are our greatest asset. Want to join us? Find out about our current vacancies below.

The Cumberland is a forward thinking organisation committed to providing excellent customer service and putting its members first.

One of the main ways we achieve such a high level of customer service is through the staff we employ.

We have over 480 staff based in our head office and our branch network, which extends throughout Cumbria, Dumfriesshire, North Lancashire and Northumberland, and it is these people that help us to be the success that we are today.

  • Do you see yourself as our next valuable team member?
  • Would you like to grow with an organisation that values its staff and prides itself on the customer service that is offered?

If yes, then we would like to meet you.

If you’re an enthusiastic team player and have the commitment and desire to succeed, then see what exciting opportunities we may have in our current vacancies, or read on to discover the different roles we can offer.

Current vacancies

  • Customer Service Assistant @ Ambleside Branch

    Salary £9.23 per hour
    Plus Performance Related Incentive Scheme

    The main duties of a Customer Service Assistant will be to provide an outstanding level of customer service, offer an efficient cashiering service, generate sales leads and provide administration support.

    We recognise that the people in our team are our greatest asset, therefore, we offer excellent training and development and all staff have the opportunity to progress their career within a financial services environment, which can ultimately lead to managerial level.

    About you

    • Effective communication skills
    • Confidence in working to deadlines and goals
    • A real interest in working with the general public and as part of a team
    • A confident, friendly and approachable manner


    Why apply?

    • Competitive salary and benefits.
    • Company pension scheme.
    • One paid charity day per year.
    • Collaborative, supportive organisation committed to developing full potential.
    • Excellent opportunity for career progression based on delivery, output and alignment to CBS values.
    • Access to Mental Health First Aiders and an extension Employee Assistance Programme.

    The normal hours of work will be:
    Every Saturday: 8.45am – 12.15pm

    The closing date for completed applications is 01 April 2019.

  • Customer Service Team Member @ Head Office, Carlisle

    Salary starting at £17,433 - increasing following full training

    It takes excellent products to be voted Best Regional Building Society once. It takes brilliant people to win it an amazing five years in a row.

    Now we’re on the hunt to find more talented professionals to join our Contact Team and help bring the award back home to Cumbria for another successive year.

    About the role:
    Based in our Head Office in Carlisle, this is a fabulous opportunity to join an innovative business and for you to begin your career with The Cumberland.

    You’ll be the first point of contact for many of our potential and existing customers, delivering a market leading customer experience from start to finish, and you’ll be responsible for delivering this by telephone and digital platforms including email and web chat as part of a close knit team.

    About you:
    • Excellent customer service skills and a passion, enthusiasm and drive to deliver an outstanding customer experience
    • The ability to thrive under pressure and have the determination to continuously exceed standards for our customers
    • Outstanding communication skills to resolve customer queries and promote our products and services (both verbal and written)
    • An excellent attention to detail and accuracy, along with the ability to multi-task
    • Commitment to developing new skills and responsibilities within the role
    • The drive to work as part of a team to contribute towards targets and objectives
    • The ability to positively embrace change and adapt with our ever evolving business

    Why apply?

    • Competitive salary and benefits
    • Company pension scheme
    • One paid community day per year
    • Collaborative, supportive organisation committed to developing full potential
    • Excellent opportunity for career progression based on delivery, output and alignment to CBS values
    • Access to Mental Health First Aiders and an extension Employee Assistance Programme

    This full time position requires someone who is fully flexible to work mornings, evenings and weekends over 5 out of 7 days.

    Closing date for applications is 04 April 2019.

    Interviews will be held on 11 April 2019.

How to Apply

Download our application form in your chosen format below and email it to peopleandculture@cumberland.co.uk or post it to: People and Culture Team, Cumberland Building Society, Cumberland House, Cooper Way, Parkhouse, Carlisle CA3 0JF.

To see how we will use the information you provide to us as part of our recruitment process, read the Applicant Privacy Notice.

Application form

Microsoft Word
Email to: peopleandculture@cumberland.co.uk
Download Word Application
Or post to:

People and Culture Team
Cumberland Building Society
Cumberland House
Cooper Way
Parkhouse
Carlisle CA3 0JF
Adobe PDF
Email to: peopleandculture@cumberland.co.uk
Download PDF Application
Or post to:

People and Culture Team
Cumberland Building Society
Cumberland House
Cooper Way
Parkhouse
Carlisle CA3 0JF

DEVELOPMENT IN THE ROLE

Having great people means we'll provide great customer service. We strive to ensure our staff become the best they can be.

Committed to our people
We are committed to training staff members at all levels and provide both on the job training and centralised training courses.
We provide training to our staff to assist them in achieving their objectives, through structured training and development plans.

All of our staff members have the opportunity to work towards a qualification relevant to their role and this is fully supported and encouraged by us.
Training
Our staff are continually given the opportunity to develop new skills and further their financial services career with us
This structured training system, called Train Track, allows staff members to complete modules to take them from being a new starter to being a manager.

This gives staff the opportunity to reach their full potential. A key element is the training library that is constantly updated to help staff progress in their chosen career with us.

We have a dedicated staff trainer who runs all our internal training courses.
Qualifications
We like to encourage and support our staff to do exams to increase their knowledge and understanding
This gives them an opportunity to develop and progress. The exams are a recognised qualification throughout the Financial Services Industry and there are many levels you can study.