Christmas and New Year

Payment processing times and opening hours

Payment processing times

Our payment processing times over Christmas and New Year will be affected due to earlier closure times and the bank holidays. If you are planning to make any payments on these days, please be aware of the following:

  • Christmas - Faster Payments made on or after 5pm on Friday 23 December will be sent on Wednesday 28 December. CHAPS & Overseas payments made after the usual cut off times on Friday 23 December will be made on Wednesday 28 December.
  • New Year - Faster Payments made on or after 5pm on Friday 30 December will be sent on Tuesday 3 January. CHAPS & Overseas payments made after the usual cut off times on Friday 30 December will be sent on Tuesday 3 January.

*Please refer to branch and Customer Care opening times (below). Any Faster Payment requests received by email after 4.30pm on Friday 23 December will be processed on Wednesday 28 December, and any Faster Payment requests received by email after 4.30pm on Friday 30 December will be processed on Tuesday 3 January.

  • If you have any outgoing direct debits, standing orders or internal transfers due, there must be sufficient funds in your account by 4.30pm on Friday 23 December and 4.30pm on Friday 30 December.

Customer Care opening times

You can speak to our Customer Care team on (01228) 403 141 during these hours.

Customer Care opening times
Friday 22 Dec to
Saturday 23 Dec to
Christmas Eve Closed
Christmas Day Closed
Boxing Day Closed
Wednesday 27 Dec to
Thursday 28 Dec to
Friday 29 Dec to
Saturday 30 Dec to
New Years Eve Closed
New Years Day Closed
Tuesday 2 Jan to

Branch opening times

Some of our branches have different opening times over the festive period. Use the dropdown below to see the opening times for the branch you require.