internet banking, mobile banking, text alerts and Pay 2 Mobile

Making your life that little bit easier

Our promise to you. Cumberland’s online banking services have been designed to protect you and your money, but you must also take all precautions we recommend to ensure that your devices are secure and that your personal details are kept safe. If you are ever an innocent victim of fraud as a result of your use of these services, we will fully reimburse the money taken from your account. Simple as that. Online banking services are Internet & Mobile Banking and Pay2Mobile

Our online banking services are easy to use, giving you the freedom to keep in touch with your money whenever, and wherever1, you want.

Internet Banking

With internet banking, you can:

  • view the balances of your current accounts, savings accounts and mortgages
  • view the recent and pending transactions of your current accounts and eSavings accounts
  • make payments to other people and companies
  • transfer money between your current accounts and eSavings accounts
  • transfer money to your savings accounts
  • view eStatements for your current accounts and eSavings accounts
  • manage your balance text alerts

A key fraud prevention feature of Cumberland Internet Banking is SecureCall™, a system which contacts you by phone to confirm it is you making certain payments from your account.

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Mobile Banking

Mobile banking is available as an App on iPhones and Android phones. Our Mobile Banking App allows you to:

  • quickly view the balances of up to 3 accounts without logging on using our Balance Peek feature
  • view the balances of all current accounts, savings accounts and mortgages
  • view the recent transactions of all current accounts and eSavings accounts
  • transfer money between your current accounts and eSavings accounts
  • transfer money to your savings accounts
  • Paym
  • make payments to existing internet banking payees
  • send money using just a person’s mobile phone number with Pay2Mobile. Pay2Mobile is part of Paym, find out more here.

Mobile Banking is also available via a smartphone's browser.

Text Alerts

We will send you a free2 text message to alert you when your account balance falls below an amount of your choice.

Walkthroughs

Preview our online services to see how they work:

Safe and secure

Our services are designed to protect you and your money from fraud. We are so confident you are in safe hands that for your own peace of mind we give you our Security Promise.

Take the time to read our ‘How to Protect Yourself from Fraud’ leaflet which is available here.

Existing Cumberland Current Account Customers

You can register for Cumberland Internet and Mobile Banking by contacting us here.

Need a new Access Code?

If you have forgotten your Cumberland Internet and Mobile Banking Access Code or locked yourself out of the site by entering the wrong Access Code too many times, you need to print this form and follow the instructions.

DOWNLOAD MOBILE BANKING APP

You can download our free Mobile Banking App below:

  1. Subject to coverage
  2. The Cumberland will not charge you to receive Text Alerts, however your mobile phone service provider may charge you to receive them if you are outside of the UK at the time of receipt.
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Protecting your money

Your eligible deposits with Cumberland Building Society are protected up to a total of £75,000 by the Financial Services Compensation Scheme, the UK's deposit protection scheme. Any deposits you hold above the limit are unlikely to be covered.

Further information is available here or visit www.fscs.org.uk.

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Cumberland Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority and entered in the Financial Services Register under Register Number 106074. We subscribe to the Lending Code. Our head office is
Cumberland House, Cooper Way, Parkhouse, Carlisle CA3 0JF
(email: customerservice@cumberland.co.uk). Call charges will vary. © Cumberland Building Society 2015. All Rights Reserved.

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