internet banking, mobile banking, text alerts and Pay 2 Mobile

Making your life that little bit easier

Our online banking services are easy to use, giving you the freedom to keep in touch with your money whenever, and wherever1, you want.

internet banking

Internet Banking

With internet banking, you can view details of all of your Cumberland current accounts and savings accounts, transfer money between them and make payments to other people and companies. You can also check the balance on your Cumberland mortgage.

Let us show you what our internet banking service offers and how it works - take a few minutes to watch our Walkthrough here.

A key fraud prevention feature of Cumberland Internet Banking is SecureCall™, a system which contacts you by phone to confirm it is you making certain payments from your account.

mobile phone Our promise to you. Cumberland’s online banking services have been designed to protect you and your money, but you must also take all precautions we recommend to ensure that your devices are secure and that your personal details are kept safe. If you are ever an innocent victim of fraud as a result of your use of these services, we will fully reimburse the money taken from your account. Simple as that. Online banking services are Internet & Mobile Banking and Pay2Mobile

Mobile Banking

Cumberland Mobile Banking will work on most mobile and smart phones which can access the internet via a browser (you do not need an ‘app’).

In mobile banking, you can check your balances, transfer your money between accounts and make payments to other people and companies that you have paid before in internet banking. You can also check the balance on your Cumberland mortgage.

Let us show you what our mobile banking service offers and how it works - take a few minutes to watch our Walkthrough here.

Text Alerts

We will send you a free2 text message to alert you when your account balance falls below an amount of your choice.



An exciting new payments service, part of Paym, which allows Cumberland current account customers to send and receive money simply and securely using just a person’s mobile phone number. Find out more...

Safe and secure

Our services are designed to protect you and your money from fraud. We are so confident you are in safe hands that for your own peace of mind we give you our Security Promise.

Take the time to read our ‘How to Protect Yourself from Fraud’ leaflet which is available here.


eSavings is an exclusive savings account for Cumberland current account holders. Available online, this savings account can only be operated via our internet and mobile banking service. The account offers instant access to your money via internet and mobile banking, and pays a higher rate of interest than our Instant Savings account.

Key Product Information Summary Box

Account Name eSavings Account
Interest rates (AER) variable gross interest3 / AER4 net interest5
1.50% 1.20%
Interest paid yearly on 31st March to your selected Cumberland current account
Tax Status Interest is paid net of basic rate tax. If you are eligible you may register to receive interest paid gross
Conditions for bonus payment No bonus payment applies to this account
Withdrawal arrangements Instant access withdrawals via online transfer to your Cumberland current account. Withdrawals not permitted by direct debit, standing order or faster payments.
Access Online:

Important information You must hold an internet-enabled Cumberland Plus Current Account to open and operate an eSavings Account. Maximum balance of £25,000 for a sole account and £50,000 for a joint account. Minimum balance of £1. Only one sole eSavings account per customer. If you close or de-register your internet banking current account your eSavings account will, in the absence of any alternative instructions, be transferred to an Instant Savings account.

You can register for internet and mobile banking by contacting us here.

Need a new access code?

If you have forgotten your Cumberland Internet and Mobile Banking Access Code or locked yourself out of the site by entering the wrong Access Code too many times, you need to print this form and follow the instructions.

  1. Subject to coverage
  2. The Cumberland will not charge you to receive Text Alerts, however your mobile phone service provider may charge you to receive them if you are outside of the UK at the time of receipt.
  3. Gross rate is the contractual rate of interest payable before the deduction of income tax at the rate specified by law.
  4. Annual Equivalent Rate (AER) illustrates what the interest rate would be if interest was paid and added each year.
  5. Net interest is the rate of interest which would be payable after allowing for the deduction of income tax at 20%, i.e. the rate specified by law (net interest rates have been rounded and are for illustrative purposes only)

Protecting your money

Your eligible deposits with Cumberland Building Society are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit protection scheme. Any deposits you hold above the £85,000 limit are not covered.

Further information is available here or visit

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Cumberland Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority and entered in the Financial Services Register under Register Number 106074. We subscribe to the Lending Code. Our head office is
Cumberland House, Cooper Way, Parkhouse, Carlisle CA3 0JF
(email: Call charges will vary. © Cumberland Building Society 2015. All Rights Reserved.

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