The Cumberland’s letting service was awarded an ‘Exceptional’ rating and our Carlisle-based team was placed in the Top 100 in the UK at the EA Masters event, held at the O2 conference centre in London last Friday.
The event saw the launch of the Best Estate Agent Guide 2018, compiled by independent industry experts the Property Academy, and supported by Rightmove.
The Guide has been produced to make it easier to choose an estate or letting agent by rating every branch in the country and listing the top 20%.
To determine the top 20%, the Property Academy assessed the business performance and customer service of over 26,000 sales and lettings branches from across the UK.
The research was undertaken by using a combination of data analysis and mystery shopping, with the top performing 100 awarded an ‘Exceptional’ rating.
Graeme MacLeod, managing director of The Cumberland’s Sales and Lettings business, said: “I am extremely proud of my team for this award. To be rated as exceptional places our Carlisle lettings service in the top 0.5% of the country amongst agents.
“The rating is a true testament to the hard work and dedication our team here put in to making sure we provide the best possible results for our landlords.”