Customer feedback wins two awards

Published on 1 March 2019

Thanks to feedback from our customers we've won the Feefo Gold Trusted Service award, which recognises businesses that deliver exceptional customer experiences. Our estate agency also collected the award.

Created by Feefo, Trusted Service is awarded only to those businesses that use Feefo to collect genuine reviews and insights. Those that meet the high standard, based on the number of reviews they have collected, and their average rating, receive the award.

We received 963 reviews during 2018, with an average rating of 4.8 out of 5.0. Our estate agency collected 315 reviews with an average rating of 4.6 out of 5.0.

Des Moore, our chief executive, commented “We’re delighted to receive this award as it recognises the hard work our team puts in to create exceptional customer experiences. What’s particularly rewarding though is that this award is based entirely on real customer feedback, not a voting panel. I’m really pleased that our customers are so happy with our service, but we won’t rest on our laurels. We’ll be using the feedback to keep on improving our products and services."

Matt West, CEO at Feefo, commented: “The Trusted Service award has always been about recognising those companies that excel beyond the norm. This year we’ve seen many remarkable businesses leveraging the full potential of Feefo to provide outstanding levels of experience for their customers – and rightly being awarded our most prestigious accreditation. I’m looking forward to the continual success of the businesses that work in partnership with us throughout 2019.”

You can read all our reviews on Feefo by clicking here.