Could you claim a Power of Attorney refund from the Office of Public Guardian?

Published on
26 September 2019

The Office of Public Guardian (OPG) is offering a partial refund to customers who applied to register a Lasting (LPA) or Enduring Power of Attorney (EPA) with the OPG from 1 April 2013 to 31 March 2017 in England and Wales.

The OPG improved their application efficiency, during the stated 4 year period, resulting in reduced operating costs. These savings were not reflected in a reduced application fee for customers until April 2017. £12 million has been refunded since the scheme was launched last year from an estimated £69 million available, according to figures obtained by Royal London, from the Ministry of Justice.

If you are the person who made the Power of Attorney, or the attorney acting on their behalf, you have until 1 February 2021 to claim your refund. You only need to make one claim per Customer, even if you made more than one power of attorney application. Any successful claim will be paid to the person who made the Power of Attorney.

Claims can be made **online**. You’ll also find further guidance on: how to make start your claim; the amount you could expect to be refunded; how to claim if the person you were attorney for has passed away.

Alternatively, you can contact the Refunds Helpline. Please be aware call charges may apply

  • Email:
  • Telephone: 0300 456 0300 (choose option 6)
  • Textphone: 0115 934 2778
  • Monday, Tuesday, Thursday, Friday 9am to 5pm, Wednesday 10am to 5pm

Do you have a Power of Attorney registered with the Office of Public Guardianship, Scotland?

The Office of Public Guardianship (OPG) in Scotland issued a notice on 4 September 2019 affecting any customers with a Power of Attorney registered before 2009.
Following a successful pilot exercise, the OPG have decided that from 3 January 2020 they will no longer retain and return original power of attorney documentation to the sender. All documents held in storage, which were registered prior to 2009, will be destroyed securely.

The OPG have changed their policy in order to increase efficiency and reduce the costs for public. All registered power of attorneys will continue to be held digitally so that copies can be provided if required.

It may be that Solicitors wish to hold certain original power of attorney documentation. If this is the case you will need to write to the OPG before 31 December 2019 indicating the specific documents you require.

For further information, please consult their **website ** or email this address.

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