If you have a business or non-personal account with The Cumberland, you may recently have received a letter asking you to provide some documents and information about your business.
Since you opened your Cumberland account, we’ve used this data to protect you and your money from fraud and financial crime. Now it’s time to review our records and make sure everything is up to date. We’re sorry to ask for this information again – we know it’s time consuming – but it’s required by the Financial Conduct Authority (FCA) to keep your data as safe and secure as possible.
What you need to do…
Some topics need more explanation, so we’ve put together a short list of Frequently Asked Questions. Need to know more? You can get in touch with our specialist team on 01228 585810 who are available Monday to Friday 9am - 5pm and they’ll point you in the right direction.
Any kind of criminal conduct relating to money, financial services or markets, including any offence involving:
Financial crime is a serious threat to the financial system, which in turn poses a security risk to our customers. As a responsible building society, we understand that preventing financial crime helps to protect our financial system, our customers and the Cumberland as a whole.
As a responsible member of the financial community, we have detailed Know Your Customer procedures in place to prevent and detect financial crime.
We are responsible for protecting our customers’ accounts from misuse and we take our role very seriously.
Holding your most recent information is key to reducing the risk of fraud and financial crime. It’s also required by The Financial Conduct Authority (FCA).
Having up to date information helps us to understand the daily activity on your account, which in turn helps us to prevent financial crime. We’re sorry to request the information again, but it’s the most reliable way of keeping your finances safe.
We don't have a problem with financial crime, but it’s important that we remain vigilant. Holding up to date information about you and your business is the first and most important step in keeping you and your money safe and secure.
No, we haven’t identified any fraudulent activity on your account. We’re in the process of reviewing our business accounts so we’ve requested this information from all business account customers as part of ongoing financial crime and fraud prevention.
Our specialist team are managing this review as part of our wider financial crime and fraud prevention services.
The UK Finance website provides useful guidance about this: https://business-account-opening-guide.ukfinance.org.uk
Your account is only a Trust account if you hold a Trust Deed, which defines the role and responsibilities of the Trust as well as the names of the Trustees.
Utility bills are considered one of the safest ways to confirm an address, however as online statements can be manipulated we require certified copies of original documents to verify your address.
A passport is one of the simplest and most accessible documents which can be provided to confirm your identity. Please provide a certified copy, not the original.
If you are unable to provide copies of any of the documents which we have listed, please contact us on 01228 585810 Monday to Friday 9am – 5pm to discuss your options.
We need to understand the amount of funds you expect to be paid into and out of your account so that we can protect you and the Cumberland from financial crime and fraud.
Overseas operations are an office, distributor or staff based outside the UK.
We are currently reviewing business accounts, however we will update your personal accounts with the information you provide to ensure they’re up to date.
Please view the table below for details about certification
Some of the individuals listed in the table below may charge a fee to certify documents for you.
These should be posted in the prepaid envelope supplied to you, to the following address: Cumberland Building Society, Cumberland House, Cooper Way, Parkhouse, Carlisle, CA3 0JF.
If we don’t receive the information and documents we have requested, we may have to restrict your banking services. We need to ensure that you and other members are fully protected from financial fraud and crime, which is only possible with this information.
We’ll use this information to protect you and the Cumberland from financial crime.
All of the information you provide will be subject to the Cumberland’s data and security standards. Your information will only be used for your protection against financial crime.
Use the table below to identify the documents which we need you to provide. Please do not send us original documents.
Type of Business |
Who needs to provide documents |
Documents to be provided |
Sole Trader |
Owner Any authorised users |
Identification document & Address verification document |
The Business |
Latest tax return, SA302 or signed year end accounts |
|
Partnership |
All partners owning 25% or more of the business Any authorised users |
Identification document & Address verification document |
The Partnership |
Partnership Deed or a letter from your solicitor or accountant confirming the % of the business each partner owns & Latest signed year end accounts |
|
Limited Company |
All directors All shareholders owning 25% or more shares Any authorised users |
Identification document & Address verification document |
Limited Liability Partnership |
All capital shareholders owning 25% or more Any authorised users |
Identification document & Address verification document |
The Partnership
|
Partnership Deed or a letter from your solicitor or accountant confirming the % of the business each partner owns |
|
Charity |
All Trustees Any authorised users |
Identification document & Address verification document |
School |
Head Teacher, Secretary, Chair of Governors Any authorised users |
Identification document & Address verification document |
Trust |
All trustees All settlors & grantors All beneficiaries (if named in the Trust Deed) |
Identification document & Address verification document |
The Trust |
Trust Deed & Trust Declaration & Last audited report of the accounts or an email confirming what assets have been placed in the trust |
|
Club, Society or Association |
The Chairperson, Treasurer and Secretary Any authorised Users |
Identification document & Address verification document |
The Club, Society or Association |
Copy of minutes which include a list of the officers of the Club, Society or Association |
Please do not send us original documents
Documents we will accept to verify Identity
We will accept certified copies of any one of the following forms of identification, containing the individuals photograph: |
Documents we will accept to verify Address
We will accept certified copies of any one of the following forms of address verification: |
Current valid signed UK or foreign passport. |
Recent Utility Bill (dated within 6 months & not printed off the internet & not a mobile phone bill) |
Current UK photo-card driving licence (full or provisional) |
Council Tax bill valid for the current year |
Photographic residential permit issued by the Home Office to EU Nationals on sight of own country passport |
Current UK photo-card driving licence (if not provided as evidence of identification) |
Firearms certificate or shotgun licence |
Most recent mortgage statement |
European Economic Association (EEA) Member State identity card |
Vehicle Registration document |
A blue disabled driver pass |
Current House or Motor Insurance certificate |
An EU photo-card driving licence |
Recent Credit Card statement showing debits and credits (dated within last 6 months & not printed off the internet) |
Identity Card for Foreign Nationals – Residence Permit. |
Recent HMRC Notice of Coding or Tax Statement (dated within last 6 months & not printed off the internet) |
We cannot accept a single document to verify both identity and address.
A photocopy of your documents will need to be certified by one of the following individuals before being posted to us:
Post Office, Bank or Building Society employee |
Justice of the Peace |
Airline Pilot |
Barrister, Solicitor, Paralegal, Licensed Conveyancer, Legal Executive or Legal Secretary |
Teacher or Lecturer |
Officer in the Armed Services |
Accountant |
Trade Union Officer |
Funeral Director |
Financial Adviser |
Councillor (local or county) |
Surveyor, Valuer or Auctioneer |
Dentist, Optician, Pharmacist, Medical Doctor or Nurse |
Local government officer or Civil Servant (permanent) |
Salvation Army Officer |
Police Officer |
Fire Service Official |
Member of Parliament |
Your chosen certifier should write the following on the document they are certifying:
For your documents which contain a photo
"I (full name of certifier) confirm that this is an accurate copy of the original and the photo is a true likeness of the person concerned"
They should also write:
For your documents that don’t contain a photo
"I (full name of certifier) confirm that this is an accurate copy of the original"
They should also write: