Please update your details

If you have a business or non-personal account with The Cumberland, you may recently have received a letter asking you to provide some documents and information about your business.

Since you opened your Cumberland account, we’ve used this data to protect you and your money from fraud and financial crime. Now it’s time to review our records and make sure everything is up to date. We’re sorry to ask for this information again – we know it’s time consuming – but it’s required by the Financial Conduct Authority (FCA) to keep your data as safe and secure as possible.

What you need to do…

  • Please complete the form enclosed with your letter
  • You need to include a copy of the documents we’ve requested in the Documentation Requirements section below
  • Please ensure your identification and address verification documents are certified by someone listed in the section below
  • Please return all the information we’ve requested, using the envelope enclosed with the letter, within 30 days
  • Remember to sign the form (authorised signatories only) and return it as soon as possible to: Cumberland Building Society, Cumberland House, Cooper Way, Parkhouse, Carlisle, CA3 0JF.

FAQs

Some topics need more explanation, so we’ve put together a short list of Frequently Asked Questions. Need to know more? You can get in touch with our specialist team on 01228 585810 who are available Monday to Friday 9am - 5pm and they’ll point you in the right direction.

Use the table below to identify the documents which we need you to provide. Please do not send us original documents.

Type of Business

Who needs to provide documents

Documents to be provided

Sole Trader

Owner

Any authorised users

Identification document &

Address verification document

The Business

Latest tax return, SA302 or signed year end accounts

 

 

Partnership

All partners owning 25% or more of the business

Any authorised users

Identification document &

Address verification document

 

The Partnership

Partnership Deed or a letter from your solicitor or accountant confirming the % of the business each partner owns &

Latest signed year end accounts

 

Limited Company

All directors

All shareholders owning 25% or more shares

Any authorised users

Identification document &

Address verification document

 

 

Limited Liability Partnership

All capital shareholders owning 25% or more

Any authorised users

Identification document &

Address verification document

 

The Partnership

 

Partnership Deed or a letter from your solicitor or accountant confirming the % of the business each partner owns

 

Charity

All Trustees

Any authorised users

Identification document &

Address verification document

 

School

Head Teacher, Secretary, Chair of Governors

Any authorised users

Identification document &

Address verification document

 

Trust

All trustees

All settlors & grantors

All beneficiaries (if named in the Trust Deed)

Identification document &

Address verification document

The Trust

Trust Deed & Trust Declaration &

Last audited report of the accounts or an email confirming what assets have been placed in the trust

 

Club, Society or Association

The Chairperson, Treasurer and Secretary

Any authorised Users

Identification document &

Address verification document

The Club, Society or Association

Copy of minutes which include a list of the officers of the Club, Society or Association

Please do not send us original documents

Documents we will accept to verify Identity

 

We will accept certified copies of any one of the following forms of identification, containing the individuals photograph:

Documents we will accept to verify Address

 

We will accept certified copies of any one of the following forms of address verification:

Current valid signed UK or foreign passport.

Recent Utility Bill (dated within 6 months & not printed off the internet & not a mobile phone bill)

Current UK photo-card driving licence (full or provisional)

Council Tax bill valid for the current year

Photographic residential permit issued by the Home Office to EU Nationals on sight of own country passport

Current UK photo-card driving licence (if not provided as evidence of identification) 

Firearms certificate or shotgun licence

Most recent mortgage statement

European Economic Association (EEA) Member State identity card

Vehicle Registration document

A blue disabled driver pass

Current House or Motor Insurance certificate

An EU photo-card driving licence

Recent Credit Card statement showing debits and credits (dated within last 6 months & not printed off the internet)

Identity Card for Foreign Nationals – Residence Permit.

Recent HMRC Notice of Coding or Tax Statement (dated within last 6 months & not printed off the internet)

We cannot accept a single document to verify both identity and address.

A photocopy of your documents will need to be certified by one of the following individuals before being posted to us:

Post Office, Bank or Building Society employee

Justice of the Peace

Airline Pilot

Barrister, Solicitor, Paralegal, Licensed Conveyancer, Legal Executive or Legal Secretary

Teacher or Lecturer

Officer in the Armed Services

Accountant

Trade Union Officer

Funeral Director

Financial Adviser

Councillor (local or county)

Surveyor, Valuer or Auctioneer

Dentist, Optician, Pharmacist, Medical Doctor or Nurse

Local government officer or Civil Servant (permanent)

Salvation Army Officer

Police Officer

Fire Service Official

Member of Parliament

Your chosen certifier should write the following on the document they are certifying:

For your documents which contain a photo

"I (full name of certifier) confirm that this is an accurate copy of the original and the photo is a true likeness of the person concerned"

They should also write:

  • Their signature and full name
  • Their occupation, professional (company) address and phone number
  • The date they are certifying the document

For your documents that don’t contain a photo

"I (full name of certifier) confirm that this is an accurate copy of the original"

They should also write:

  • Their signature and full name
  • Their occupation, professional (company) address and phone number
  • The date they are certifying the document