Help & Support

Verified by Visa

What is Verified by Visa?

Verified by Visa (VbV) is a free service which protects your debit card against unauthorised use online.

How does it work?

Once you've registered, each time you use your debit card online at participating retailers, you'll be asked for your VbV password. This password verifies you as the cardholder, just as your own PIN does when you use your card in a shop, restaurant or ATM.

How do I register?

You can register your Cumberland debit card(s) for the VbV service here, or when prompted whilst making a purchase online at participating retailers.

You will be sent a One Time Passcode (OTP) via text message to your mobile phone. You will need to enter this code online to set up a VbV password and complete your registration. Please note, you will be unable to register if we do not have a record of your current mobile number.

Can I register more than one card?

Yes. We encourage you to register all of your Cumberland Visa debit cards, including business debit cards, if applicable. There is no limit to the number of cards you can register.

What about joint accounts?

Each cardholder on an account must register their own card, using their own mobile number and set up different VbV passwords.

Can I make purchases at retailers that do not participate in the VbV service?

Yes. You will not be asked for your VbV password at these retailers. To complete your purchase, simply follow the checkout process on screen.

What do I do if I forget my password?

Go to the registration site and click the reset password link. Alternatively, you can change your password on screen when shopping online. Please note, you will be unable to reset your password if we do not have a record of your current mobile number.

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