Help & Support

Verified by Visa

What is Verified by Visa?

Verified by Visa (VbV) is a free service which protects your debit card against unauthorised use online.

How do I register for Verified by Visa?

You can register your Cumberland debit card(s) for the VbV service here, or when prompted whilst making a purchase online at participating retailers.

You will be sent a One Time Passcode (OTP) via text message to your mobile phone. You will need to enter this code online to set up a VbV password and complete your registration.

Once you've registered, each time you use your debit card online at participating retailers, you'll be asked for your password. This password verifies you as the cardholder, just as your own PIN does when you use your card in a shop, restaurant or ATM.

Read more about Verified by Visa.

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