Customer Support

How to register a Power of Attorney or court order with us

1. Choose the right option

Choose which Power of Attorney or court order is most appropriate for you or the person concerned and complete the necessary paperwork.

What is mental capacity?

Options if you still have mental capacity

Options for family and friends if someone no longer has mental capacity

2. Make a branch appointment to register the document

Once you’ve got your document, your attorney(s) or person(s) appointed by the court order needs to register it with us by coming into a branch. They can make an appointment at their nearest branch or by calling the branch. Only your attorney(s) or appointed person(s) need to come to the branch to set this up (although you have the choice to attend if you want to.

The attorney(s) or appointed person(s) must bring:

  • The original or a certified copy of the document
  • A list of all the accounts that the document is to be registered for
  • Information about any restrictions – for example, the maximum they can take out in one go
  • Proof of ID and address

We don’t charge to register a Power of Attorney or court order with us.

3. What happens next?

About a week after your appointment, we’ll send a letter confirming that the document has been set up. For a Power of Attorney, we’ll send one copy only of this letter to either you or your attorney – whichever you prefer. For court orders, we’ll send the letter to the address chosen by the appointed person(s).

Your Options Find out more
If you still have mental capacity but you need someone to help manage your finances there are several options to choose from.
Helping Friends and Family Find out more
Options for family and friends if someone no longer has mental capacity.
What can a power of attorney do? Find out more
Find out what a power of attorney and other types of representative can do with current accounts, savings accounts and mortgages
  • What is mental capacity?

    In England and Wales mental incapacity is governed by the Mental Capacity Act 2005. Mental incapacity is defined in the Act to arise ‘because of an impairment of, or a disturbance in the functioning of, the mind or brain’. The assessment of a person’s capacity must be based on their ability to make a specific decision at the time it needs to be made and not their ability to make decisions in general.

    The Act also provides that the impairment or disturbance does not have to be permanent. A person can lack capacity to make the decision at the time it needs to be made even if the loss of capacity is partial, temporary or their capacity changes over time.

    Mental capacity means being able to understand a specific decision, retain information for long enough to make it, weigh up different choices and communicate the decision in any way possible.

    The starting assumption must always be that the person has the capacity to make a decision, unless it can be established that they lack capacity. A person may also lack capacity to make decisions about one issue but not others.

    Mental capacity can change over time and someone may not be able to make a decision at one time, and then be able to make the same decision at another time.

    Someone with mental capacity is able to communicate decisions through speech, signs, gestures or in other ways. Taking time to understand or communicate may be mistaken for a lack of mental capacity, but having dementia, for example, doesn’t necessarily mean someone can’t make any decisions themselves.

    If someone is having difficulty communicating what sort of decision they want to make, an attempt should always be made to overcome that difficulty and help the person decide for themselves.

    Assessment of mental capacity is a medical function - our staff, no matter how well they know you as a customer or your family and friends, aren’t medical professionals and so can’t advise on someone’s mental capacity.