Help & Support

Insurance Claims & Policy Queries

Making a claim

If you need to make a claim, call Aviva’s 24 hour claims line on 0800 092 3784. They are open 24 hours, 365 days a year.

There’s no need to fill out a claim form or arrange estimates, Aviva will take care of all the arrangements and, provided the incident is covered, settle the bill (apart from the excess) directly with the supplier.

If you would like free legal advice, or to make a legal claim, call Aviva on 0800 051 1701.

Existing claims

To speak to Aviva about an existing claim, call them on 0800 092 3784 between the hours of 9am and 5pm Monday to Friday.

Insurance queries

If you have any questions about your policy, or want to make any changes to your policy, please call us on 01228 403141.

In all cases, please quote your policy number.


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