How to protect yourself from fraud

If you suspect you’ve been a victim of fraud then please call us on 01228 403141 (Monday to Friday 8am to 7pm and Saturday 8.30am to 4pm) to discuss how we can help you.

If you suspect you’ve been a victim of fraud then please call us on 01228 403141 (Monday to Friday 8am to 7pm and Saturday 8.30am to 4pm) to discuss how we can help you. If you would like to contact the Financial Crime Team outside of our opening hours please leave a voicemail message and our Financial Crime Team will call you back.

We’re working hard to protect you against fraud and scams, but there’s lots of ways you can help protect yourself, too. On this page, you can learn more about the different types of fraud and scams, and how to spot them.

Here are some things which we'll never do

  1. Ask for your PIN, Internet Banking login details or One Time Passcodes
  2. Send someone to your home to collect cash, bank cards or anything else
  3. Ask you to authorise the transfer of funds away from your Cumberland accounts
  4. Ask for a One Time Passcode to cancel a transaction or authorise a refund
Scams to watch out for
Criminals are using a variety of tactics, find out more about some of the most common scams to watch out for.
Fraud Protections Tips
There are a number of small steps you can take to collectively make a big difference in protecting yourself financially from criminals.