It is important if you find yourself in financial difficulties you let us know as soon as possible. We will be sympathetic and positive and we will do all we can to help you overcome your difficulties.
The sooner we discuss your problems, the easier it will be to find a solution. The more you tell us about your full financial circumstances, the more we may be able to help.
Charges might be applied when we’re asked to pay an item from your account by Direct Debit, Standing Order, debit card or cheque but there aren’t enough cleared funds to cover the request. The tips below might help you avoid incurring these types of charges:
Practical steps you can take to help resolve your debt problems
Contact us as soon as possible and we’ll talk things through with you, give you reasonable time to pay back the debt and only start proceedings to repossess your home if we can’t solve the problem with you. We might be able to arrange a payment plan with you, change the way you make your payments and/or allow you to pay back the mortgage over a longer period of time.
Contact us as soon as possible and we’ll talk things through with you. We’ll give you information about how you can avoid charges being applied to your accounts and sources of free, independent money advice. You’ll get clear information about the amount you owe and we’ll agree a plan with you for clearing your debts in a way you can afford. We’ll also tell you beforehand about any action we may need to take, for example, going to court, and what extra charges you might have to pay if we do. We can help you keep up to date with day to day payments and your account balance in a number of ways:
You may want to talk to your family, friends or support agencies who may be able to help. Many people find it helpful to get advice from a specialist debt counsellor (usually called a money adviser). You can get free, independent money advice from any of the following:
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