Careers at The Cumberland
Our people are our greatest asset. Want to join us? Find out about our current vacancies below.

The Cumberland is a forward thinking organisation committed to providing excellent customer service and putting its members first.

One of the main ways we achieve such a high level of customer service is through the staff we employ.

We have over 480 staff based in our head office and our branch network, which extends throughout Cumbria, Dumfriesshire, North Lancashire and Northumberland, and it is these people that help us to be the success that we are today.

  • Do you see yourself as our next valuable team member?
  • Would you like to grow with an organisation that values its staff and prides itself on the customer service that is offered?

If yes, then we would like to meet you.

If you’re an enthusiastic team player and have the commitment and desire to succeed, then see what exciting opportunities we may have in our current vacancies, or read on to discover the different roles we can offer.

Current vacancies

  • Customer Service Assistant (New Business Support Team) - Carlisle

    Salary £17,622 per annum

    We’re one of the UK’s most successful and innovative building societies. A key factor in our success is our Customer Service Department which provides the operational support for our 34 branches and 140,000 members.

    Based in our head office in Carlisle, you’ll work as part of the New Business Support Team providing administrative support for new mortgage applications.

    The role will require an individual who is enthusiastic about delivering excellent customer service and who has strong administration skills.

    About the role:

    • Interaction with mortgage advisers throughout the branch network
    • Assisting with the administration of introduced mortgage applications
    • Preparing and assessing credit files
    • Instructing, chasing and assessing mortgage surveys
    • Requesting, chasing and assessing references.

    About you:

    • Excellent attention to detail
    • A confident, friendly and approachable manner
    • Sound organisational, communication and IT skills
    • Ability to work to deadlines and be able to work using your own initiative
    • Capable of working as part of a team.

    Why apply?

    • Company pension scheme.
    • Paid community day per year.
    • Collaborative, supportive organisation committed to developing full potential.
    • Excellent opportunity for career progression based on delivery, output and alignment to Cumberland Building Society values.
    • Access to Mental Health First Aiders and an extension Employee Assistance Programme.

    The normal working hours will be Monday to Friday 8.45am to 5.15pm.

    
    

    The closing date for completed applications is 20 May 2019.

  • Customer Service Assistant, Redemptions Team - Carlisle

    Salary £17,622 per annum

    We’re one of the UK’s most successful and innovative building societies. A key factor in our success is our Customer Service Department based in Carlisle.

    The department provides the operational support for all 34 branches and 140,000 members.

    Based in our Head Office in Carlisle, you’ll work as part of the Customer Service Department providing administrative support for our Redemptions Team.

    The role will require an individual who is enthusiastic about delivering excellent customer service and who has strong administration skills.

    About the role:

    • Processing requests for redemption statements and dealing with redemption funds
    • Accurate amendments to mortgage accounts, and issuing customer letters.
    • Interaction with solicitors and other third parties.
    • Liaising with internal teams to resolve any queries that may arise.

    About you:

    • Excellent attention to detail.
    • A confident, friendly and approachable manner.
    • Sound organisational, communication and IT skills.
    • Ability to work to deadlines and be able to work using your own initiative.

    Why apply?

    • Company pension scheme.
    • Paid community day per year.
    • Collaborative, supportive organisation committed to developing full potential.
    • Excellent opportunity for career progression based on delivery, output and alignment to Cumberland Building Society values.
    • Access to Mental Health First Aiders and an extension Employee Assistance Programme.

    The normal working hours will be Monday to Friday 8.45am to 5.15pm.

    The closing date for completed applications is 22 May 2019.

  • Saturday Customer Service Assistant – Keswick

    Salary £9.51 per hour
    Plus Performance Related Incentive Scheme

    As the face of The Cumberland, our Customer Service Assistants provide an outstanding customer experience by offering an efficient cashiering service, generating sales leads and providing administration support.

    About you


    To work in our branch network you’ll need to enjoy being part of a supportive, close-knit team. You’ll be able to demonstrate your:

    • Effective communication skills
    • Confidence in working to deadlines and goals
    • A real interest in working with the general public
    • A friendly and approachable manner

    Why apply?

    The people in our team are our greatest so to help everyone achieve their full potential, we offer excellent training and development alongside:

    • Paid Community Day per year.
    • Collaborative, supportive organisation committed to developing full potential.
    • Excellent opportunity for career progression based on delivery, output and alignment to CBS values.
    • Access to Mental Health First Aiders and an extension Employee Assistance Programme.

    The normal hours of work will be every Saturday 8.45am – 12.15pm

    The closing date for completed applications is 24 May 2019
  • Saturday Customer Service Assistant – Penrith

    Salary £9.51 per hour
    Plus Performance Related Incentive Scheme

    As the face of The Cumberland, our Customer Service Assistants provide an outstanding level of customer service by offering an efficient cashiering service, generating sales leads and providing administration support.

    About you

    To work in our branch network you’ll need to enjoy being part of a supportive, close-knit team. You’ll be able to demonstrate your:

    • Effective communication skills
    • Confidence in working to deadlines and goals
    • A real interest in working with the general public
    • A friendly and approachable manner

    Why apply?

    The people in our team are our greatest so to help everyone achieve their full potential, we offer excellent training and development alongside:
    • Paid Community Day per year.
    • Collaborative, supportive organisation committed to developing full potential.
    • Excellent opportunity for career progression based on delivery, output and alignment to CBS values.
    • Access to Mental Health First Aiders and an extension Employee Assistance Programme.

    The normal hours of work will be every Saturday 8.45am – 4.15pm

    The closing date for completed applications is 24 May 2019.

    Interviews will be held on 31 May 2019.

  • Customer Service Team Member - Head Office, Carlisle

    Hourly rate starting at £9.18 (H15) - increasing following full training

    It takes excellent products to be voted Best Regional Building Society once. It takes brilliant people to win it an amazing five years in a row¹. Now we’re on the hunt to find more talented professionals to join our Contact Team and help bring the award back home to Cumbria for another successive year.

    About the role

    Based in our Head Office in Carlisle, this is a fabulous opportunity to join an innovative business and for you to begin your career with the Cumberland.
    You’ll be the first point of contact for many of our potential and existing customers, delivering a market leading customer experience from start to finish, and you’ll be responsible for delivering this by telephone and digital platforms including email and web chat as part of a close knit team.

    About you:

    • Excellent customer service skills and a passion, enthusiasm and drive to deliver an outstanding customer experience
    • The ability to thrive under pressure and have the determination to continuously exceed standards for our customers
    • Outstanding communication skills to resolve customer queries and promote our products and services (both verbal and written)
    • An excellent attention to detail and accuracy, along with the ability to multi-task
    • Commitment to developing new skills and responsibilities within the role
    • The drive to work as part of a team to contribute towards targets and objectives
    • The ability to positively embrace change and adapt with our ever evolving business

    Why apply?

    • Competitive salary and benefits
    • Company pension scheme
    • One paid community day per year
    • Collaborative, supportive organisation committed to developing full potential
    • Excellent opportunity for career progression based on delivery, output and alignment to CBS values
    • Access to Mental Health First Aiders and an extension Employee Assistance Programme

    This is a part time position working 24.5 hours per week, this role requires someone who is fully flexible to work mornings, evenings and weekends.

    Closing date for applications is 27 May 2019.

    Interviews will be held on 3 June 2019.

    ¹ Mortgage Finance Gazette Awards 2019

  • Part-time New Homes Sales Negotiator – Wigton

    Approximately 16 hours per week to include regular weekends

    OTE: £26,000 (pro rata) including strong basic salary and commission.

    Cumberland Estate Agents, representing Persona Homes, are looking to recruit a part-time New Homes Sales Negotiator to deliver a brilliant customer experience at an exciting new development.

    Woolner Brook, in the heart of Wigton, will number over 100 homes to be built over the next 3 years. The initial contract is offered on a fixed term for 6 months with the potential to extend to the end of the build.

    About the role:

    • Take ownership of the development, all aspects of presentation and the entire purchasing process.
    • Be the reference point for all internal and external interested parties from first contact through to the completion of the house sale including introducing the new owners to their brand new home.
    • Promote and refer leads to our Cumberland Building Society mortgage services and our appointed conveyancing partners to ensure an efficient service for customers
    • Deliver and participate in market research, price bench-marking, advertising, incentives, PR and other marketing events are undertaken to promote the site.
    • Pro-actively search for target customers and create appointments. Follow-up leads to ensure that sales targets are met and customer satisfaction is measured to the level required.

    About you:

    • You will have a passion for service, property, and sales.
    • Previous experience in new homes sales is a plus but not essential.
    • You will be able to evidence experience of delivering in a sales and or customer services orientated industry.
    • You will be able to work weekends and have a flexible approach to delivering our sales proposition.

    Why apply?

    • Competitive salary and benefits.
    • Company pension scheme.
    • Collaborative, supportive organisation committed to developing full potential.
    • Excellent opportunity for career progression based on delivery, output and alignment to CBS values.

    The closing date for completed applications is 31 May 2019.

  • Financial Planning Assistant - Carlisle

    Salary £10.66 per hour

    Maternity Cover - Fixed Term for 12 Months

    This part time role will involve working two days Monday – Friday
    An excellent opportunity has arisen for a Financial Planning Assistant who will work closely with our Independent Financial Adviser (IFA) and Paraplanner based in our Fisher Street Branch in Carlisle.

    About the role

    • Providing error free administration support for the IFA.
    • An element of customer contact.
    • Liaising with Life and Investment Companies.
    • Carrying out full product research.
    • Obtaining illustrations and client documentation.
    • Drafting Suitability Reports for customers.
    • Maintain a detailed record of new and ongoing enquiries and maintain an up to date schedule of ongoing and completed cases.
    • To ensure new and existing business is administered in accordance with the procedures specified in procedure manuals.

    About you

    • A strong attention to detail, be methodical and precise with your work.
    • Effective communication and organisational skills.
    • The ability to work to deadlines and able to carry out tasks and projects, both as part of a small team and on their own initiative.
    • Proficiency in the use of Microsoft Office software, especially Word & Excel.

    Why apply?

    • Competitive salary and benefits.
    • Company pension scheme.
    • One paid community day per year.
    • Collaborative, supportive organisation committed to developing full potential.
    • Excellent opportunity for career progression based on delivery, output and alignment to CBS values.
    • Access to Mental Health First Aiders and an extension Employee Assistance Programme.

    The closing date for completed applications is 28 May 2019.

  • Underwriter (Residential Mortgages) - Head Office, Carlisle

    Salary dependant on skills and experience

    At The Cumberland, we don’t rely on computers to make decisions that affect our customers’ mortgage applications; our expert team look at each one on a case by case basis to make sure everyone is treated as an individual.

    Based at our Head Office in Kingstown, Carlisle, our residential mortgage underwriting team are looking for an Underwriter who can bring their knowledge and skills to The Cumberland to provide an outstanding customer experience.

    About you

    To succeed, you will have the following attributes:
    • Strong attention to detail and a high degree of accuracy.
    • CeMAP or willingness to work towards this qualification.
    • Ability to work well with team members.
    • Ability to communicate effectively with internal colleagues and external partners.
    • Ability to manage a large workload and work to deadlines.

    Why join The Cumberland?

    In return for your hard work, we offer:

    • Collaborative, supportive organisation committed to developing full potential.
    • Excellent opportunity for career progression based on delivery, output and alignment to Cumberland values.
    • Company pension scheme.
    • Paid Community day each year.
    • Access to Mental Health First Aiders and an extension Employee Assistance Programme.

    The role will be considered full or part time.

    The normal full time working hours will be Monday to Friday 8.45am to 5.15pm.

    The closing date for completed applications is 3 June 2019.

    Interviews will be held on 6 June 2019.

How to Apply

Download our application form in your chosen format below and email it to peopleandculture@cumberland.co.uk or post it to: People and Culture Team, Cumberland Building Society, Cumberland House, Cooper Way, Parkhouse, Carlisle CA3 0JF.

To see how we will use the information you provide to us as part of our recruitment process, read the Applicant Privacy Notice.

Application form

Microsoft Word
Email to: peopleandculture@cumberland.co.uk
Download Word Application
Or post to:

People and Culture Team
Cumberland Building Society
Cumberland House
Cooper Way
Parkhouse
Carlisle CA3 0JF
Adobe PDF
Email to: peopleandculture@cumberland.co.uk
Download PDF Application
Or post to:

People and Culture Team
Cumberland Building Society
Cumberland House
Cooper Way
Parkhouse
Carlisle CA3 0JF

DEVELOPMENT IN THE ROLE

Having great people means we'll provide great customer service. We strive to ensure our staff become the best they can be.

Committed to our people
We are committed to training staff members at all levels and provide both on the job training and centralised training courses.
We provide training to our staff to assist them in achieving their objectives, through structured training and development plans.

All of our staff members have the opportunity to work towards a qualification relevant to their role and this is fully supported and encouraged by us.
Training
Our staff are continually given the opportunity to develop new skills and further their financial services career with us
This structured training system, called Train Track, allows staff members to complete modules to take them from being a new starter to being a manager.

This gives staff the opportunity to reach their full potential. A key element is the training library that is constantly updated to help staff progress in their chosen career with us.

We have a dedicated staff trainer who runs all our internal training courses.
Qualifications
We like to encourage and support our staff to do exams to increase their knowledge and understanding
This gives them an opportunity to develop and progress. The exams are a recognised qualification throughout the Financial Services Industry and there are many levels you can study.