Cumberland Estate Agents

News

We would like to let you know that Cumberland Estate Agents is set for a new chapter as a franchise of nationally renowned estate agency Hunters, following a management buy out.

For Cumberland Estate Agents customers it is very much business as usual, with the same award winning team working with you, but as Hunters Cumbria, South West Scotland, and Lancaster.

This page has been put together to answer any questions or queries that you may have regarding the estate agency.

Estate Agency customers and suppliers have been contacted via email, mail, or phone call regarding the development, so please look out for those communications.

Press Release

  • Press Release - A new chapter for Cumbrian estate agency

    A Cumbrian estate agency is looking forward to a new chapter, following a management buyout and backing from a renowned national agency.

    Cumberland Estate Agents, formerly part of the Cumberland Building Society Group, has been bought by Graeme Macleod, the agency’s managing director for the past three years.

    The estate agency had been part of The Cumberland family since 1989 and has a long standing reputation throughout the region. The new agency will become a franchise of national brand Hunters, one of the UK’s top five estate agencies.

    The newly branded Hunters business will continue to cover all of Cumbria, South West Scotland and Lancaster and plans to open a large central hub office located in Carlisle.

    Hunters, which opened its first office in York in 1992 and its first franchising branch in 2006, now has a network of over 200 branches nationwide.

    Its services cover residential sales, lettings, buy-to-let and investment, residential block management, land and new homes, franchising and other property related services.

    Estate agency customers, suppliers and partners have been contacted, and it is very much business as usual for those looking to buy, sell or let property through Cumberland Estate Agents. The same award winning team will continue to serve customers, with the added benefit of the support from Hunters.

    It will continue to have a close relationship with The Cumberland, the region’s leading provider of mortgages and savings. The Cumberland will also provide support to the agency during an agreed post-transfer transitional period, and all estate agency colleagues will transfer to the new company.

    Graeme Macleod was Cumberland Estate Agents MD, and will take up the role of Franchise Owner at Hunters Cumbria, South West Scotland, and Lancaster.

    He said: “This is a really positive development for this business and the region.
    “The last three years has seen some fabulous achievements by the team, cementing our place at the heart of the North West’s property community, and seeing us named as one of the top 3% estate agents in the country in the 2019 Best Estate Agent Guide, supported by Rightmove.

    “Becoming part of a respected national brand will enable us to deliver an even better service to our customers through being able to access better technology and best practice – such as training and marketing support - from a larger estate agency group.”
    “It’s exciting to see a nationally renowned business willing to invest in the region, and that’s something that the team here can be proud of.”

    Glynis Frew, CEO of Hunters commented: “We are delighted to welcome Graeme and his fantastic team to Hunters. We share a common ambition to grow our businesses by delivering first class customer service and our primary objective of becoming the nation’s favourite estate agent.

    “Cumbria and South West Scotland and Lancaster are new territories for Hunters who will now be the region’s largest estate agent by measure of listed properties; it’s a very exciting time with huge potential for further growth.”

    For the Cumberland, this development is part of a new strategy focusing investment on developing its core mortgages and savings business in order to meet the evolving demands of customers, particularly for digital services.

    Cumberland Building Society CEO, Des Moore, said: “This development benefits the building society, our customers, and the estate agency, and is an important part of our strategy towards building a sustainable Cumberland that is able to meet the needs of our customers today and tomorrow.

    “For the Building Society, this allows us to focus more on serving the people and businesses of our region in our main areas of mortgages, savings and current accounts.

    “It gives the estate agency the opportunity to benefit from the resource and expertise offered by the Hunters group, which is one of the top five estate agencies in the country, with a wealth of experience.

    “We would like to thank Graeme and his team for all of their hard work as part of The Cumberland group, and wish them well for the future.”

FAQs

  • What are the benefits of this development?

    This is a really positive development for both the estate agency, and The Cumberland. It means that the award-winning estate agency team will continue to be led by its MD, Graeme MacLeod, as well as being part of the successful Hunters estate agency group.

    For The Cumberland, this development is part of a new strategy focusing investment on developing its core mortgages and savings business in order to meet the evolving demands of customers, particularly for digital services.

  • Will the estate agency retain a local presence?

    Yes. The estate agency will remain committed to serving our region, with a central sales hub, locally situated valuers and accompanied viewers across the region.

    The estate agency will continue to have a close relationship with The Cumberland, the region’s leading provider of mortgages and savings. The Cumberland will also provide support to the agency during an agreed post-transfer transitional period.

  • Will this have any impact on my property sale?

    If you have listed your property with The Cumberland Estate Agents, it is very much business as usual, and the team remains committed to continuing to deliver excellent service for property sellers but under the new brand of Hunters.

    The terms and conditions of your sale remain the same, but we encourage anyone with questions or queries to get in touch with the estate agency team.

    The same award winning team will be working hard to sell your property, but now with the backing of the renowned Hunters Estate Agency group.

  • Will this have any impact on my tenancy?

    If you are letting a property through Cumberland Estate Agents, this development will have no impact on your tenancy agreement and terms. The agreement is between yourself and your landlord, and your deposit will still be protected under a registered scheme.

  • Will this have any impact on landlords?

    No. We will continue to provide the same excellent service to landlords, and being part of Hunters will allow us to further grow and improve our landlord services.

  • Why has The Cumberland taken this decision?

    Last year The Cumberland conducted a significant strategic review of its business.

    This review was undertaken to ensure our business remains sustainable and successful in a rapidly changing financial services market, and has seen us begin a multi-year programme of significant investment in our senior leadership team, our people, our capabilities and future customer strategy.

    As part of this strategy, The Cumberland Board endorsed the transfer of Cumberland Estate Agents by means of a management buyout (MBO), to a new company, Hunters , owned by Graeme Macleod, formerly Managing Director of Cumberland Estate Agents Limited.

    For the Cumberland, this development is part of a new strategy focusing investment on developing its core mortgages and savings business in order to meet the evolving demands of customers, particularly for digital services.

  • Will my property be displayed in the branch window anymore?

    Hunters will retain a presence in the window displays of Cumberland branches for the next six months. However, the reality is that estate agency work now takes place online and in our customer’s homes and we will be putting more investment in these activities than ever before.

    Cumberland Estate Agents established its central sales hub over four years ago where we have over 20 professional sales staff dealing with tens of thousands of telephone calls and web enquiries each month. This has helped Cumberland Estate Agents establish itself as the largest estate agency business in our operational area and under Hunters we will develop this further.

  • What can you tell us about Hunters?

    Hunters is a franchised estate agency group based in the UK, trading under the Hunters brand since it started in 1992.

    Its network consists of over 200 branches nationwide, mainly franchised, owned and operated by their local management teams. The Hunters brand has become widely known and has a strong reputation within the estate agency market.

    Hunters has been recognised three times in the Sunday Times Best Small Companies to Work For survey, won the best agent in the Home Sale Network twice and has successfully secured Investors in People qualification. They have a strong reputation for good customer service and in 2015 and 2016 they achieved a customer satisfaction rating of 96%.

    You can learn more about Hunters on their website here.

  • Will I still be able to use this branch for Estate Agency business/activities?

    From November 6 onwards you will need to deal directly with the Hunters team, rather than your local branch. Hunters will retain a Carlisle-based hub and teams throughout Cumbria, South West Scotland, and North Lancashire, and the teams in the branches will be able to book a market appraisal online.

  • Will anything change after Hunters take over?

    Your estate agency terms and conditions will transfer over to Hunters and nothing will change.

  • Are more changes planned?

    No immediate changes are planned and this development is part of a strategic plan to invest in and improve how the society operates. We’re committed to our vision of becoming a focused and agile mortgage and savings provider that our Customers, our Communities and our People are proud of.

  • I took my mortgage out through the estate agency, will the changes affect me?

    No, you mortgage will remain exactly the same and this will not impact it.

Contact information

If you are a supplier or partner please contact the estate agency team on: 01228 403222

If you are selling your property with Cumberland Estate Agents, your situation remains unchanged, however if you need to get in touch please contact your selling agent.

The estate agency team will be contacting customers in due course, but if you are a landlord with any immediate questions or queries, please contact the estate agency team on: 01228 403222

Cumberland Building Society customers with any further questions or queries can get in touch via our customer contact team on 01228 403141, or via your local Cumberland branch.

For press enquiries, contact The Cumberland’s communications team on: 01228 403197