Current Account FAQs

Current Account FAQs

  • What is your operating area?
    Our operating area is Cumbria (all CA and LA postcodes), South-West Scotland (all DG postcodes and TD9), West Northumberland (NE45-49) and North Lancashire (all PR, FY, LA AND BB1-3 and BB5-7). [https://www.cumberland.co.uk/about/branch-finder Find your nearest branch.]
  • If I'm opening the account in branch, what should I bring?
    Unless you have an account with us already, we will need you to provide proof of your identity and evidence of your address. Please bring one original document of each. Acceptable documents include: **Proof of identity ** * Current valid signed passport * Current UK photocard driving licence * Firearms certificate or shotgun licence * A blue disabled drivers pass * An EU photocard driving licence If you are aged under 18, this can be in your own name or in the name of a parent or guardian that lives at the same address. **Evidence of your address ** * Recent utility bill dated within the last six months (mobile phone bills cannot be accepted though) * A council tax bill valid for the current year * Bank, building society or credit union statement dated within the last six months If you are aged under 18, this can be in your own name or in the name of a parent or guardian that lives at the same address. **Proof of Apprenticeship (Freedom Apprenticeship Account Only)** You must provide us with a letter from an employer/apprenticeship training provider confirming acceptance on an apprenticeship or a copy of an apprenticeship agreement

Cumberland Plus Current Account FAQs

  • Account funding

    You must pay in at least £750 per month from an external source. Cash, cheques and transfers from other personal Cumberland accounts do not count towards the minimum funding requirement. Transfers from Cumberland Business accounts do count towards the minimum funding requirement and, in the case of joint accounts, one such source of income is acceptable.

    If you do not meet the minimum funding requirement in a calendar month, a charge of £2 will be applied to the account in the following month. The charge will be applied for every calendar month that the minimum funding requirement is not met. The charge will not be applied if the average balance of your account during a calendar month is £1,000 or above and your account has remained in credit.

  • Who can apply

    We welcome new applications from new and existing customers who live within our branch operating area

    We do not accept new accounts from new customers who live outside our branch operating area. Some restrictions may also apply to new accounts available to existing customers who live outside our branch operating area

    Our operating area is:

    • Cumbria (all CA and LA postcodes)
    • South-West Scotland (all DG postcodes and TD9)
    • West Northumberland (NE45-49)
    • North Lancashire (all PR, FY, LA AND BB1-3 and BB5-7)
  • Withdrawal limits

    You can withdraw up to £300 cash per day at Link ATMs across the UK. If you come into branch you can withdraw up to £500 cash per day.

  • Overdrafts

    For details on overdrafts please refer to cumberland.co.uk/current-accounts/overdrafts

    Please note, we can only consider applications for overdrafts once your current account has been open for 6 months.

  • Opening an account in branch

    Unfortunately we are unable to accept branch appointments at this time. Please call your local branch to arrange a telephone appointment. Branch opening times and contact details.

    Unless you have an account with us already, we will need you to provide proof of your identity and evidence of your address. Acceptable documents include:

    Proof of identity
    • Current valid signed passport
    • Current UK photocard driving licence
    • Firearms certificate or shotgun licence
    • A blue disabled drivers pass
    • An EU photocard driving licence
    Evidence of your address
    • Recent utility bill dated within the last six months (mobile phone bills cannot be accepted though)
    • A council tax bill valid for the current year
    • Bank, building society or credit union statement dated within the last six months

    If you open an account as a trustee, we will need proof of identity and evidence of address for both you and the account holder.

  • Full account details
    Minimum age
    18 You must be 18 years old or older to apply for this account
    Must be main account
    Yes You must confirm that this is going to be the primary account through which you conduct your personal banking
    Minimum funding requirement
    £750 per month You must fund your account with at least £750 per month from an external source. Cash, cheques and transfers from other personal Cumberland accounts will not count towards the minimum funding requirement. Transfers from Cumberland Business accounts will count towards the minimum funding requirement. In the case of joint accounts, one such source of income is acceptable.
    Charge if funding requirement is not met
    £2 per month If you do not meet the minimum funding requirement in a calendar month, a charge of £2 will be applied to the account in the following month. The charge will be applied for every calendar month that the minimum funding requirement is not met. The charge will not be applied if the average balance of your account during a calendar month is £1,000 or above and your account has remained in credit.
    Current Account Switch Service
    Yes You can switch your account to us in 7 Days by our team based in Carlisle, guaranteed.
    Standing Orders & Direct Debits
    Yes A standing order is a way we can make regular transfers, on your instruction, of a fixed amount of money from your account to another account. You can set a payment to be taken at a certain frequency (for example, the 1st of each month) for a set amount of time, such as six months. Your payments will consist of money set at an amount chosen by you. A Direct Debit is where you permit someone else (recipient) to instruct us to transfer money from your account to that recipient. We then transfer money to the recipient on a date or dates agreed by you and the recipient. The amount may vary. If the organisation you are paying wants to change an amount or date of collection, they have to tell you about it first.
    Contactless Visa debit card
    Yes Payments are simple, quick and secure with a Visa debit card. You can use your card anywhere you see the Visa sign. You can use your debit card to make a payment in pounds. This can be in a shop, online or over the phone. Chip and PIN has no limit as long as you have sufficient funds in your account. The limit for contactless is £45 with a physical debit card.
    Visa Secure and One-Time Passcode protection
    Yes The Visa Secure service and One-Time Passcode (OTP) protection provides additional security and helps prevent your Visa debit card against unauthorised us.
    Cash Withdrawal in pounds in the UK at Link cash machines
    £300 per day You can take cash out of your account in pounds at a Link and Visa cash machine, bank or Post Office in the UK.
    Mini statements from Cumberland ATMs
    Yes You can print mini-statements at any Cumberland ATM.
    Cash withdrawal at Cumberland branches
    £500 per day You can take cash out of your account in pounds at any Cumberland cash machine.
    Cash withdrawal and debit card payment in foreign currency outside the UK
    Free Unlike most banks, we won't charge you for making Cumberland Visa debit card payments in a foreign currency, or for cash withdrawal in foreign currency outside the UK (with most Cumberland current accounts). The provider of an cash machine or retailer may apply a charge.
    Cheque book
    Free (on request) You can request a cheque book
    Statements
    Free You will receive monthly statements for your account
    Use of all Cumberland branches
    Yes All 34 Cumberland branches
    Internet banking
    Yes Our full range of internet banking services are available on computers, tablets and smartphones.
    Mobile banking App
    Yes Available for iPhone and Android phones
    Text alerts
    Yes You can choose to receive alerts to your mobile phone by text message when your balance falls below a value of your choice. Also, for security, when your Internet Banking Access Code has been changed and access suspended.
    Pay2Mobile (Mobile Payments)
    Yes Send & receive money using a mobile number with Pay2Mobile. It is part of Paym, which connects over 40m current accounts and mobile numbers in the UK. For when cash isn’t to hand and sharing account details is a hassle.
    Customer Service Helpline
    Yes Here for you 7 days a week, our friendly team based in Carlisle are here to take your call and reply to your messages
    Overdraft facility available
    Yes (on request - subject to status) An overdraft can be useful for short term borrowing, for example to cover your expenses until pay day. The advantage of an overdraft is it is flexible and you can dip into it at any point over the agreement period.
    Credit interest paid into your account
    Minimum balance £1
    Variable Gross Interest/AER 0.00%
    The interest rate you will receive on your account balance. Gross interest is the contractual rate of interest payable (without deduction of tax) and you will be responsible for paying any tax you owe on interest as per your individual personal savings allowance. Annual Equivalent Rate (AER) illustrates what the interest rate would be if interest was paid and added each year.
    Arranged overdraft interest rate
    13.54% EAR* (variable) Representative example: If you use an arranged overdraft of £250 the interest we will charge you is 13.54% EAR* variable.
    Unarranged overdraft interest rate
    13.54% EAR* (variable)

    Credit interest rates correct at 01/07/2020.

    * Effective Annual Rate (EAR) is the actual annual rate of an arranged overdraft. It does not take into account other fees and charges.

  • Personal Savings Allowance

    On 6 April 2016, the Government introduced a Personal Savings Allowance, which is the amount of interest you can earn on your savings without paying tax. This applies to individuals only, as businesses, charities and clubs, already receive interest without tax.

    The tax-free allowance on savings is £1,000 for basic rate taxpayers and £500 for higher rate taxpayers. There is no allowance for additional rate taxpayers.

    As a result, tax is no longer deducted from the interest paid on your savings accounts, investments and current accounts.

    Click here to read more about the Personal Savings Allowance.

Freedom Apprentice Account

  • Can I use the account abroad?
    With the Freedom Apprentice Account, you can use our debit card, Apple Pay and Google Pay to make cash withdrawals in foreign currency outside the UK or debit card payments in a foreign currency.
  • Can I use the account abroad?
    **MOBILE BANKING APP** View your account balance, make and receive payments, and more, with the latest Cumberland mobile banking app. [https://www.cumberland.co.uk/mobile-banking-app Here's all of the app features. ] [https://itunes.apple.com/gb/app/cumberland-pay2mobile/id715482935?mt=8 CLICK HERE] to download the app for Apple iOS devices. [https://play.google.com/store/apps/details?id=uk.co.cumberland.banking.pay2mobile&hl=en_GB&utm_source=global_co&utm_medium=prtnr&utm_content=Mar2515&utm_campaign=PartBadge&pcampaignid=MKT-Other-global-all-co-prtnr-py-PartBadge-Mar2515-1 CLICK HERE] to download the app for Android devices. **CONTACTLESS PAYMENT** A contactless Visa debit card, Apply Pay and Google Pay. **FACEBOOK MESSENGER AND WEBCHAT SUPPORT** Our digital team are [https://m.me/CumberlandBuildingSociety available online] to answer any questions or queries you have. **PAY2MOBILE** Pay2Mobile is part of Paym, a payments service which allows Cumberland current account customers to send and receive money simply and securely using just a person’s mobile phone number. This is a really handy feature of our app, useful for collecting football subs or making quick payments.