Updated Friday 20 November
Following the Government announcement about the extension of mortgage payment holidays and further FCA guidance, we’ve updated our website to reflect what support is available to you if you are financially impacted by coronavirus.
Customers now have until 31 March 2021 to apply for an initial or a further payment holiday. After that date, you will be able to extend existing deferrals to 31 July 2021, provided these extensions cover consecutive payments, and are subject to the maximum 6 months allowed.
Borrowers who have not yet taken a payment holiday, and who think they need the full 6 months should apply in good time before their February 2021 payment is due.
We will write to you in due course to explain the next steps. In the meantime, read our Q&A to find out more about what happens when your payment holiday ends.
If you are in financial difficulty or feel that you would benefit from some help to manage your money during this difficult time, you can find lots of useful information on our financial & mental wellbeing support page, including links to the Money Advice Service and other independent guidance.