Managing your account

Coronavirus (COVID-19)

You can use our online services to help you manage your everyday banking needs without having to leave your home.

Internet Banking
Our Internet Banking service is a simple and secure way to manage your money online.
Find out more
Mobile Banking App
Download our Mobile Banking app and manage your accounts quickly and easily, wherever you are.
Get the app

FAQs

  • How do I register for Internet Banking?

    Call us

    If you're an existing Cumberland current account customer who would like to register for Internet Banking, please chat to our Customer Care team or call 01228 403 141.

    Visit us in branch

    You can also pop into any branch and a member of the team will be happy to help you register. Remember, if you opened your account in branch, you may have already opted in for Internet Banking.

  • I've forgotten my Internet Banking log in details, what do I do?

    Forgotten User Name

    You can find your original User Name (referred to as your Customer Number) in the welcome email or letter which was sent to you when you opened your current account. If you have since changed it, please call our Customer Care team on 01228 403 141.

    Forgotten Access Code

    If you have forgotten your Access Code, please call our Customer Care team on 01228 403 141.

    Access Suspended

    If your access to Internet Banking has been suspended, please call our Customer Care team on 01228 403 141.

    < Help & Support
  • Logging on to Internet Banking for the first time

    What you need to do

    1) Enter your User Name and the Access Code which we sent you. Follow the SecureCall instructions to verify your identity and log on.

    2) Select an Access Code of your choice to use in future. You can also change your User Name to something easier to remember in ‘Other Services’.

    3) Read and accepted the Terms and Conditions. You're now set up on Internet Banking!

  • How do I register to use the app?

    You must be an existing Cumberland Internet Banking customer to use the app and have previously registered your mobile phone number with us.

    To register to use the app you need to complete the following steps:

    • Download the app and select 'Register' from the main menu.
    • Read and accept the Terms and Conditions.
    • Enter your Internet Banking Customer Number and Access Code.
    • We'll then send you a security code to the mobile phone number you have registered with us. Enter the code to verify your device.
    • Finally, you'll be asked to choose and confirm a 5 digit passcode to enter each time you log on. You can also enable Touch / Face ID or Fingerprint Authentication on compatible devices.
  • What do I do if I've forgotten my Passcode?

    You can reset your Passcode by registering your device again. Simply select 'I forgot my Passcode' from the log on screen in the app and follow the instructions. You'll need your Customer Number (User Name) and Access Code to do this.